Incident Handling and Updates. The Motricity Carrier Care Support Services group of Motricity will coordinate incident isolation, testing and repair work within Motricity and all contracted third party systems that are within Motricity’s Span of Control. During the incident isolation and troubleshooting process, Motricity Carrier Care Support Services will communicate incident resolution progress with AT&T based upon the times specified in Table 4. Additionally, Motricity Carrier Care Support Services will proactively inform AT&T when an issue or condition arises that may cause potential system anomalies and be a potential source for the creation trouble tickets.
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Samples: Wireless Services Agreement (Motricity Inc), Wireless Services Agreement (Motricity Inc), Wireless Services Agreement (Motricity Inc)
Incident Handling and Updates. The Motricity Carrier Care Support Services group of Motricity will coordinate incident isolation, testing and repair work within Motricity and all contracted third party systems that are within Motricity’s Span of Control. During the incident isolation and troubleshooting process, Motricity Carrier Care Support Services will communicate incident resolution progress with AT&T based upon the times specified in Table 4. Additionally, 294 Motricity Carrier Care Support Services will proactively inform AT&T when an issue or condition arises that may cause potential system anomalies and be a potential source for the creation trouble tickets.
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