Installation Service Level. This Installation Service Level applies to cabinet and private suite Colocation Space ordered in a Gateway. Level 3 will exercise commercially reasonable efforts to install any Colocation Space on or before the Customer Commit Date specified for such Colocation Space. This Installation Service Level shall not apply to Customer Orders that contain incorrect information supplied by Customer, Customer Orders that are altered at Customer's request after submission and acceptance by Xxxxx 0, or Customer Orders that require Xxxxx 0 to configure Colocation Space to specifications other than Level 3's standard specifications for Colocation Space (such standard specifications shall be made available to Customer upon request). In the event Level 3 does not meet this Installation Service Level for a particular Colocation Space for reasons other than an Excused Outage, Customer will be entitled to a service credit equal to the charges for one (1) day of the monthly recurring charges ("MRC") for the affected Colocation Space for each day of delay, up to a monthly maximum credit of four (4) days.
Installation Service Level. The Managed WOS Installation Service Level is defined as the period of time to install Managed WOS at a Managed Site.
Installation Service Level. Level 3 will exercise commercially reasonable efforts to install any (3)FlexSM Service on or before the Customer Commit Date specified for the particular Service. This Installation Service Level shall not apply to Customer Orders that contain incorrect information supplied by Customer or Customer Orders that are altered at Customer's request after submission and acceptance by Level 3. In the event Xxxxx 0 does not meet this Installation Service Level for a particular (3)FlexSM Service for reasons other than an Excused Outage, Customer will be entitled to a service credit equal to the charges for one (1) day of the monthly recurring port charges for the affected port and/or virtual circuit for each day of delay, up to a monthly maximum credit of ten (10) days.
Installation Service Level. (1) Level 3 will exercise commercially reasonable efforts to install any (3)Link(SM) Private Line Service or (3)Link(SM) Wavelength Service on or before the Customer Commit Date specified for the particular Service. This Installation Service Level shall not apply to Customer Orders that contain incorrect information supplied by Customer, Customer Orders that are altered at Customer's request after submission and acceptance by Level 3. In the event Xxxxx 0 does not meet this Installation Service Level for a particular Service for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the NRC and/or MRC for the affected Service as set forth in the following tables: For any (3)Link(SM) Private Line Service: ---------------------------------------------------------- Installation Delay Beyond Service Level Credit Customer Commit Date ------------------------- ---------------------- 1 - 5 business days Amount of NRC ------------------------- ---------------------- 6 - 20 business days Amount of NRC plus charges for one (1) day of the MRC for each day of delay ------------------------- ---------------------- 21 + business days Amount of NRC plus one (1) months' MRC ----------------------------------------------------------
Installation Service Level. Level 3 will exercise commercially reasonable efforts to install any (3)VoIPSM Local Inbound Service on or before the Customer Commit Date specified for the particular (3)VoIPSM Local Inbound Service. This Installation Service Level shall not apply to Customer Orders that contain incorrect information supplied by Customer or Customer Orders that are altered at Customer’s request after submission and acceptance by Level 3. In the event Xxxxx 0 does not meet this Installation Service Level for a particular (3)VoIPSM Local Inbound Service for reasons other than an Excused Outage, Customer will be entitled to a service credit equal to the charges for one (1) day of the monthly recurring charge per TN (TN MRC”) for the affected (3)VoIPSM Local Inbound Service for each day of delay, up to a monthly maximum credit of ten (10) days.
Installation Service Level. Level 3 will exercise commercially reasonable efforts to install any (3)Link® Private Line Service on or before the Customer Commit Date specified for the particular (3)Link® Private Line Service. This Installation Service Level shall not apply to Customer Orders that contain incorrect information supplied by Customer or Customer Orders that are altered at Customer's request after submission and acceptance by Level 3. In the event Xxxxx 0 does not meet this Installation Service Level for a particular (3)Link® Private Line Service for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the non-recurring charges ("NRC") and/or monthly recurring charges ("MRC") for the affected (3)Link® Private Line Service as set forth in the following table: For any (3)Link® Private Line (On-Net) Service: Installation Delay Beyond Customer Commit Date Service Level Credit 1 - 5 business days Amount of NRC
Installation Service Level. Level 3 will exercise commercially reasonable efforts to install any (3)CrossRoads® Service on or before the Customer Commit Date specified for the particular (3)CrossRoads® Service. This Installation Service Level shall not apply to Customer Orders that contain incorrect information supplied by Customer or Customer Orders that are altered at Customer’s request after submission and acceptance by Level 3. In the event Lxxxx 0 does not meet this Installation Service Level for a particular (3)CrossRoads® Service for reasons other than an Excused Outage, Customer will be entitled to a service credit for each day of delay equal to either (i) for (3)CrossRoads® Service billed on an Aggregate CDR basis, the charges for one (1) day of the pro rata share of the monthly recurring charges (“MRC”) associated with the Aggregate CDR for the affected (3)CrossRoads® Service port(s) (pro-rated based on the number of total ports that contribute to such Aggregate CDR) or (ii) for (3)CrossRoads® Service with any other manner of billing, the charges for one (1) day of the allocated port MRC for the affected (3)CrossRoads® Service port(s), in each case up to a monthly maximum credit of ten (10) days.
Installation Service Level. Level 3 will exercise commercially reasonable efforts to install any (3)Link(R) Private Line Service on or before the Customer Commit Date specified for the particular (3)Link(R) Private Line Service. This Installation Service Level shall not apply to Customer Orders that contain incorrect information supplied by Customer or Customer Orders that are altered at Customer's request after submission and acceptance by Level 3. In the event Level 3 does not meet this Installation Service Level for a particulxx (0)Xink(R) Private Line Service for reasons other than an Excused Outage, Customer will be entitled to a service credit off of the non-recurring charges ("NRC") and/or monthly recurring charges ("MRC") for the affected (3)Link(R) Private Line Service as set forth in the following table: For any (3)Link(R) Private Line (On-Net) Service: Installation Delay Beyond Customer Commit Date Service Level Credit -------------------------- ---------------------- [***] [***] [***] [***] [***] [***] For any (3)Link(R) Private Line (Off-Net) Service: Installation Delay Beyond Customer Commit Date Service Level Credit -------------------------- ---------------------- [***] [***] [***] [***] [***] [***]
Installation Service Level. Level 3 will exercise commercially reasonable efforts to install any (3)CrossRoads(R) Service on or before the Customer Commit Date specified for the particular (3)CrossRoads(R) Service. This Installation Service Level shall not apply to Customer Orders that contain incorrect information supplied by Customer or Customer Orders that are altered at Customer's request after submission and acceptance by Level 3. In the event Level 3 does not meet this Installation Service Level for a particulxx (0)XrossRoads(R) Service for reasons other than an Excused Outage, Customer will be entitled to a service credit for each day of delay Portions of this exhibit have been omitted pursuant to a request for confidential treatment. The omitted portions, marked "[***]," have been separately filed with the Securities and Exchange Commission. equal to either (i) for (3)CrossRoads(R) Service billed on an Aggregate CDR basis, [***] or (ii) for (3)CrossRoads(R) Service with any other manner of billing, [***], in each case up to a monthly maximum credit of [***].
Installation Service Level. FirstLight will exercise commercially reasonable efforts to install any FirstLight Voice Services on or before the Customer Commit Date specified for the particular FirstLight Voice Service. This Installation Service level may be affected by Customer Orders that contain incorrect information supplied by Customer or Customer Orders that are altered at Customer’s request after submission and acceptance by FirstLight.
