Common use of Installation Service Level Clause in Contracts

Installation Service Level. This Installation Service Level applies to cabinet and private suite Colocation Space ordered in a Gateway. Level 3 will exercise commercially reasonable efforts to install any Colocation Space on or before the Customer Commit Date specified for such Colocation Space. This Installation Service Level shall not apply to Customer Orders that contain incorrect information supplied by Customer, Customer Orders that are altered at Customer's request after submission and acceptance by Xxxxx 0, or Customer Orders that require Xxxxx 0 to configure Colocation Space to specifications other than Level 3's standard specifications for Colocation Space (such standard specifications shall be made available to Customer upon request). In the event Level 3 does not meet this Installation Service Level for a particular Colocation Space for reasons other than an Excused Outage, Customer will be entitled to a service credit equal to the charges for one (1) day of the monthly recurring charges ("MRC") for the affected Colocation Space for each day of delay, up to a monthly maximum credit of four (4) days.

Appears in 2 contracts

Samples: Master Service Agreement (Vitalstream Holdings Inc), Master Service Agreement (Homenet Corp)

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Installation Service Level. This Installation Service Level applies to cabinet and private suite Colocation Space ordered in a GatewayLevel 3 gateway facility. Level 3 will exercise commercially reasonable efforts to install any Colocation Space on or before the Customer Commit Date specified for such Colocation Space. This Installation Service Level shall not apply to Customer Orders that which contain incorrect information supplied by Customer, Customer Orders that which are altered at Customer's request after submission and acceptance by Xxxxx 0, or Customer Orders that which require Xxxxx 0 to configure Colocation Space to specifications other than Level 3's standard specifications for Colocation Space (such standard specifications shall be made are available to Customer upon request). In the event Level 3 does not meet this Installation Service Level for a particular Colocation Space for reasons other than an Excused Outagea Force Majeure Event, Customer will be entitled to a service credit equal to the charges for one (1) day of the monthly recurring charges ("MRC") MRC for the affected Colocation Space for each day of delay, up to a monthly maximum credit of four (4) days.

Appears in 1 contract

Samples: Master Services Agreement (Savvis Communications Corp)

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Installation Service Level. This Installation Service Level applies to cabinet and private suite Colocation Space ordered in a GatewaySpace. Level 3 will exercise commercially reasonable efforts to install any Colocation Space on or before the Customer Commit Date specified for such Colocation Space. This Installation Service Level shall not apply to Customer Orders that contain incorrect information supplied by Customer, Customer Orders that are altered at Customer's ’s request after submission and acceptance by Xxxxx Lxxxx 0, or Customer Orders that require Xxxxx Lxxxx 0 to configure Colocation Space to specifications other than Level 3's ’s standard specifications for Colocation Space (such standard specifications shall be made available to Customer upon request). In the event Level 3 does not meet this Installation Service Level for a particular Colocation Space for reasons other than an Excused Outage, Customer will be entitled to a service credit equal to the charges for one (1) day of the monthly recurring charges ("MRC") for the affected Colocation Space for each day of delay, up to a monthly maximum credit of four (4) days.

Appears in 1 contract

Samples: Master Service Agreement (Websidestory Inc)

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