Common use of Installation Waiver Clause in Contracts

Installation Waiver. The Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and the Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by the Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a the Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Inbound Voice Service Group Charges: Company will waive the monthly recurring charges per service group for Inbound Voice Service using Dedicated Access Line termination and the monthly recurring charges per service group for Inbound Voice Service using Business Line terminations. Customer’s Combined Feature Package charge shall be waived (“Feature Package Waiver”). Customer’s Toll Free point of call routing charges shall be waived. Customer’s Installation Charges associated with Metro Private Line Service shall be waived. Access: Company will waive the Customer’s monthly recurring Access Coordination and Central Office Connection Charges. Dedicated Access Waiver: Customer’s monthly recurring local loop charge for DS1 access at a CLLI Code mutually agreed upon by the Customer and the Company shall be waived.

Installation Waiver. The Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement Agreement, except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and the Company MCI International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video Video, and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published ServiceService charges, and (xvxii) Telecommunications Service Priority, and (xvi) Services provided by the Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a the Company WirelessPriority charges. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Inbound Voice Service Group AC/COC Charges: Company will waive the monthly recurring charges per service group for Inbound Voice Service using Dedicated Access Line termination and the monthly recurring charges per service group for Inbound Voice Service using Business Line terminations. Customer’s Combined Feature Package charge shall be waived (“Feature Package Waiver”). Customer’s Toll Free point of call routing charges shall be waived. Customer’s Installation Charges associated with Metro Private Line Service shall be waived. Access: The Company will waive the Customer’s monthly recurring applicable Access Coordination (“AC”) and Central Office Connection Charges. (“COC”) charges for Dedicated Access Waiver: Service. The Company will waive the Customer’s monthly recurring local loop charge for DS1 Interstate Calling Card Surcharge per call. Qualifying Conditions: Customer represents that it satisfies the following conditions as of the Effective Date: Customer must maintain DS3 access service at a l CLLI Code code mutually agreed upon by the Customer and the Company in a legacy Company lit building serviced by legacy Companies Domestic Services Exclusivity: During each monthly billing period of the Term, Customer will use Company exclusively for no less than one hundred percent (100%) of Customer's domestic services, which Customer is not contractually committed at the execution of this Agreement. Upon the expiration or termination of any such existing agreements described in this Section, Customer will migrate such services to this Agreement and such services will then be subject to the Exclusivity Requirement. Compliance with the Exclusivity Requirement shall be waivedmeasured on a monthly basis based on Customer's dollar usage of all Exclusive Services. After the Effective Date of this Agreement, but not more than once every twelve (12) monthly billing periods, Company may request, and Customer shall provide to Company in writing, Customer records, data and invoices pertaining to its total service usage for the Exclusive Services for the most recent twelve (12) month period preceding the request. Company may review this information for the sole purpose of determining Customer's compliance with the Exclusivity Requirement. In the event that Customer breaches the Exclusivity Requirement, Customer agrees to pay an amount equal to one hundred percent (100%) multiplied by the Customer’s Total Service Charges for each month in which Customer fails to meet the Exclusivity Requirement.

Installation Waiver. The Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement U.S., except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and the Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video and Net Audio Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) and Telecommunications Service Priority, and (xvi) Services provided by the Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a the Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Inbound Voice Service Group Charges: Company will waive the monthly recurring charges per service group for Inbound Voice Service using Dedicated Access Line termination and the monthly recurring charges per service group for Inbound Voice Service using Business Line terminations. Customer’s Combined Feature Package charge shall be waived (“Feature Package Waiver”). Customer’s Toll Free point of call routing charges shall be waived. Customer’s Installation Charges associated with Metro Private Line Service shall be waived. Access: The Company will waive the Customer’s monthly recurring Access Coordination and Coordination, Central Office Connection and Network Connection Charges. Dedicated Access Combined Feature Package Waiver: The Company will waive the Customer’s monthly recurring local loop Combined Feature Package charge associated with Toll Free Service. ISDN D-Channel: Company will waive Customer’s monthly recurring charge per D Channel Primary Rate Interface charge. Payment Arrangements: Except as otherwise set forth in a Service Attachment, Xxxxxxxx agrees to pay all Company charges (except Disputed amounts, as defined below) within forty-five (45) days of invoice date. Payments must be made at the address designated on the invoice or other such place as Company may designate. Amounts not paid or Disputed on or before forty-five (45) days from invoice date or such other due date set forth as provided above shall be considered past due, and Customer agrees to pay a late payment charge which shall accrue beginning on the forty-sixth (46th) day after receipt of the invoice by Customer which shall be equal to the lesser of: (a) one and one-half percent (1.5%) per month, or (b) the amount indicated in a Service Attachment, or (c) the maximum amount allowed by applicable law, as applied against the past due amounts. A “Disputed” amount is one for DS1 access at which Customer has given Company written notice, adequately supported by bona fide explanation and, if applicable, documentation. Customer shall not be responsible for payment of charges for Services invoiced more than six (6) months for domestic Service and eighteen (18) months for international Service after close of the billing month in which the charges were incurred. Any invoiced amount not Disputed by Customer within eighteen (18) months of the invoice date is deemed to be correct and binding on Customer. If Company learns that it has incorrectly invoiced Customer in excess of the amount that should have been charged, Company Business will promptly notify Customer, and will credit Customer’s account for such overcharge. If Company learns that it has incorrectly invoiced Customer less than the amount that should have been charged, Company will invoice Customer for the difference between the correct charges and the charges actually invoiced. Charges for service components that are not included in invoices covering the basic or main services with which they are associated will be treated as an undercharge in accordance with this sentence and not a CLLI Code mutually agreed upon failure to invoice as covered by the sentence above. Company will not credit Customer and for an overcharge nor seek payment from Customer for an undercharge if Company does not learn about such overcharge or undercharge within eighteen (18) months of rendering the Company shall be waived.incorrect invoice. Promotions: The Customer is eligible for the following promotions as set forth in the Guide: InterLATA Long Distance PIC Fee Credit Promotion. Affiliates:

Installation Waiver. The Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and the Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Long Distance Recovery, (xi) Audio, Video and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by the Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a the Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Inbound Voice Toll Free Service Group Charges: The Company will waive waives the monthly recurring charges per service group for Inbound inbound Voice Service Services using Dedicated Access Line termination Terminations and the monthly recurring charges per service group for Inbound Voice Service using Business Line terminationsterminations for the Term of this Agreement. Customer’s Combined Feature Package charge shall Qualifying Conditions: In order to be waived eligible to receive Company service under this option, the Customer must satisfy the following requirements at the time of option enrollment: The Customer is a current customer still receiving certain services under contract and is migrating the services provided under this Agreement from the long distance platform at the request of the Company. Promotions: The Customer is eligible for the following promotions as set forth in the Guide: REGIONAL CHECKBOOK 2004 (FUND OPTION) ON THE NETWORK V LIT BUILDING ACCESS PROMOTION INTERLATA LONG DISTANCE PIC FEE CREDTI PROMTION OPTION NO. 53855805 Term: 12 months Upon expiration of the Term, the Agreement will be automatically extended on a month-to-month basis unless either party terminates this Agreement upon at least sixty (60) days written notice prior to the end of the Initial Term (“Feature Package WaiverExtended Term”). Customer’s Toll Free point of call routing charges shall be waivedDuring the Extended Term, either party may terminate this Agreement upon at least sixty (60) days prior written notice. Customer’s Installation Charges associated with Metro Private Line Minimum Annual Volume Commitment (“AVC”): $12,000 in Total Service shall be waived. Access: Company will waive the Customer’s monthly recurring Access Coordination and Central Office Connection Charges. Dedicated Access Waiver: Customer’s monthly recurring local loop charge for DS1 access at a CLLI Code mutually agreed upon by the Customer and the Company shall be waived.

Installation Waiver. The Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and the Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by the Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a the Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Inbound Voice Service Group ChargesDNIS: Company will waive the monthly recurring all DNIS charges per service group for Inbound Customer's usage of Company's Interstate Voice Service using Dedicated Services. Access Line termination Coordination and the monthly recurring charges per service group for Inbound Voice Service using Business Line terminations. Central Office Connection: Customer’s Combined Feature Package charge shall be waived (“Feature Package Waiver”). Customer’s Toll Free point of call routing charges shall be waived. Customer’s Installation Charges associated with Metro Private Line Service shall be waived. Access: Company will waive the Customer’s monthly recurring for Access Coordination and Central Office Connection Chargesfor DS-3 and OC-3 circuits will be waived the Term of the Agreement. Dedicated Access WaiverPayment Arrangements: Customer’s monthly recurring local loop charge Customer agrees to pay invoice within 30 days of receipt. Promotions: The Customer is eligible for DS1 access at a CLLI Code mutually agreed upon by the Customer and following promotions as set forth in the Company shall be waived.Guide: Verizon Business Billing Guarantee Promotion

Installation Waiver. The Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this the Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and the Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by the Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a the Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Inbound Voice Toll Free Service Group ChargesFee: The Toll Free Service fee is waived. DS1 ISDN Waiver: The Company will waive the DS1 ISDN D-Channel charges for the Term of the Agreement. DS3 MPL Hub Waiver: The Company will waive the access charges for 1 DS3 MPL Hub at a specific address and with a specific circuit ID. DS3 M1/3 Mux Waiver: The Company will waive the monthly recurring charges per service group for Inbound Voice Service using Dedicated Access Line termination and DS3 M1/3 Mux. OPTION NO: 56691500 Term: 36 months Upon expiration of the monthly recurring charges per service group for Inbound Voice Service using Business Line terminations. Customer’s Combined Feature Package charge shall Term, the Agreement will be waived automatically extended on a month-to-month basis unless either party terminates this Agreement upon at least sixty (60) days written notice prior to the end of the Initial Term (“Feature Package WaiverExtended Term”). Customer’s Toll Free point of call routing charges shall be waivedDuring the Extended Term, either party may terminate this Agreement upon at least sixty (60) days prior written notice. Customer’s Installation Charges associated with Metro Private Line Minimum Annual Volume Commitment (“AVC”): $24,000.00 in Total Service shall be waived. Access: Company will waive the Customer’s monthly recurring Access Coordination and Central Office Connection Charges. Dedicated Access Waiver: Customer’s monthly recurring local loop charge for DS1 access at a CLLI Code mutually agreed upon by the Customer and the Company shall be waived.

Installation Waiver. The Company will waive the one-time installation charges and other one-time, non-recurring standard (non expedite) charges associated with the implementation of domestic U.S. Services within the 48 contiguous States of the U.S. provided under this Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and the Company International), (iv) Data Center and (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by the Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a the Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Inbound Voice Payment Arrangements: Except as otherwise set forth in a Service Group Charges: Attachment, Xxxxxxxx agrees to pay all Company will waive charges (except Disputed amounts, as defined below) within thirty (30) days of invoice date. Payments must be made at the monthly recurring charges per service group for Inbound Voice Service using Dedicated Access Line termination and address designated on the monthly recurring charges per service group for Inbound Voice Service using Business Line terminationsinvoice or other such place as Company may designate. Amounts not paid or Disputed on or before thirty (30) days from Customer’s Combined Feature Package charge receipt of the invoice shall be waived considered past due, and Customer agrees to pay a late payment charge equal to the lesser of: (a) one percent (1.5%) per month, or (b) the amount indicated in a Service Attachment, or (c) the maximum amount allowed by applicable law, as applied against the past due amounts. Qualifying Conditions: In order to be eligible to receive Company service under this option, the Customer must satisfy the following requirements at the time of option enrollment: All of the Customer’s conference calling services must be new service with the Company. Promotions: The Customer is eligible for the following promotions as set forth in the Guide: WORLDCOM PRIVATE LILNE DOMESTIC INSTALLATION WAIVER UNIVERSAL TIERED ACCESS PROMOTION PRIVATE LINE INTERSTATE 2002 PROMOTION INTERSTATE DISCOUNT MCI WORLDCOM MILLENNIUM TIERED PROMOTION WORLDCOM FULL INSTALLATION WAIVER PROMOTION ODYSSEY TIERED ACCESS PROMOTION LOCAL FULL INSTALLATION WAIVER OPTION NO. 56930701 Term: 12 months Upon expiration of the Term, the Agreement will be automatically extended on a month-to-month basis unless either party terminates this Agreement upon at least sixty (60) days written notice prior to the end of the Initial Term (“Feature Package WaiverExtended Term”). Customer’s Toll Free point of call routing charges shall be waivedDuring the Extended Term, either party may terminate this Agreement upon at least sixty (60) days prior written notice. Customer’s Installation Charges associated with Metro Private Line Minimum Annual Volume Commitment (“AVC”): $40,000 in Total Service shall be waived. Access: Company will waive the Customer’s monthly recurring Access Coordination and Central Office Connection Charges. Dedicated Access Waiver: Customer’s monthly recurring local loop charge for DS1 access at a CLLI Code mutually agreed upon by the Customer and the Company shall be waived.

Installation Waiver. The Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and the Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Long Distance Recovery, (xi) Audio, Video and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by the Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a the Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Inbound Voice Credits: Usage Credits: Customer will receive two credits, each equal to $52,000, applied against Customer's designated Service Group ChargesCharges incurred for Long Distance, Audio Conferencing and Network Access. Qualifying Conditions: Company will waive Customer represents that it satisfies the monthly recurring charges per service group following conditions as of the Effective Date: Customer has no existing business of orders with Company. Customer agrees that as of the 1st Amendment Effective Date, Customer meets the conditions set forth below, provided, however, that after the 1st Amendment Effective Date, Customer is not required to continue to meet or otherwise maintain such conditions. In order to be eligible for Inbound Voice Service using Dedicated Access Line termination the Conferencing Services pricing contained in the Audio and the monthly recurring charges per service group for Inbound Voice Service using Business Line terminations. Customer’s Combined Feature Package charge shall be waived (“Feature Package Waiver”). Customer’s Toll Free point of call routing charges shall be waived. Customer’s Installation Charges associated with Metro Private Line Service shall be waived. Access: Company will waive the Customer’s monthly recurring Access Coordination and Central Office Connection Charges. Dedicated Access Waiver: Customer’s monthly recurring local loop charge for DS1 access at a CLLI Code mutually agreed upon by the Net Conferencing Servicing Attachment, Customer and the Company shall be waived.must have:

Installation Waiver. The Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement Agreement; except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and the Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video Video, and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, (xvi) FiOS, and (xvixvii) Services provided by the Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a the Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Inbound Voice Service Group ChargesToll Free Surcharge: The Company will waive the monthly recurring charges for Dedicated Access Line (DAL) and Common Business Line (CBL) Toll Free service. Combined Feature Package Waiver: Company will waive the monthly recurring charges per service group for Inbound Voice Service using Dedicated Access Line termination and the monthly non-recurring charges per service group for Inbound Voice Service using Business Line terminations. Customer’s Combined Feature Package charge shall be waived (“Feature Package Waiver”)Package. Customer’s Toll Free point of call routing charges shall be waived. Customer’s Installation Charges associated with Metro Private Line Service shall be waived. AccessPRI-D Channel: Company will waive the Customer’s monthly recurring Access Coordination and Central Office Connection Chargesinstallation Charge for PRI•D. Payment: Customer agrees to pay all Company charges (except Disputed amounts within 45 days of invoice date. Dedicated Access Waiver: Customer’s monthly recurring local loop charge for DS1 access Payments must be made at a CLLI Code mutually agreed upon by the Customer and address designated on the invoice or other such place as Company may designate. Amounts not paid or Disputed on or before 45 days from invoice date shall be waivedconsidered past due, and Customer agrees to pay a late payment charge equal to the lesser of (a) 1.5% per month, compounded, or (b) the maximum amount allowed by law, as applied against the past due amounts. A Dispute amount is one for which Customer has given Company written notice, adequately supported by bona fide explanation and documentation. Any Dispute with respect to Company charges or application of Taxes of which Company has not received notice within 6 months of the Invoice date, shall be deemed to be correct and binding on Customer.

Installation Waiver. The Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and the Company Verizon International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Long Distance Recovery, (xi) Audio, Video and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by the Company Verizon incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a the Company Verizon Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Inbound Voice Service Group ChargesQualifying Condition: Customer represents that it satisfies the following condition as of the Second Amendment Effective Date: Customer is a current Company will waive the monthly recurring charges per service group for Inbound Voice Service using Dedicated Access Line termination and the monthly recurring charges per service group for Inbound Voice Service using Business Line terminationsIP VPN Customer with a contract signed 3/8/2005. Customer’s Combined Feature Package charge shall be waived Customer must have two (“Feature Package Waiver”)2) Gig Ethernet access sites with 10 Ethernet PIP ports. Customer’s Toll Free point of call routing charges shall be waived. Customer’s Installation Charges associated with Metro Private Line Service shall be waived. Access: Company will waive the Customer’s monthly recurring Access Coordination and Central Office Connection Charges. Dedicated Access Waiver: Customer’s monthly recurring local loop charge for DS1 access Customer must have only three (3) DS-3 loops at a one CLLI Code code mutually agreed upon by the Customer and the Company as well as the Customer must have only one (1) DS-1 loop at 13 CLLI codes mutually agreed upon by the Customer and the Company. Payment: Customer agrees to pay Company for all Services within thirty (30) days of Invoice Date. Payments must be made the address designated on the invoice or other such place as Company may designate. Amounts not paid on or before thirty (30) days from invoice date shall be waived.considered past due, and Customer agrees to pay a late payment charge equal to the lessor of (a) one and one-half percent (1.5%) per month, compounded, or (b) the maximum amount allowed by law as applied against the past due balance. Promotions: The Customer is eligible for the following promotions as set forth in the Guide:

Installation Waiver. The In the event that a specific Service Attachment contains an installation waiver, Company shall apply such installation waiver first. In the event that a specific Service Attachment does not cover all installation charges, Customer shall be eligible to receive all installation waivers in this section. Notwithstanding the foregoing, Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement Agreement; except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and the Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Contact Center Services (ICR-I) (x) Enhanced Call Routing, (xxi) Local Disaster Recovery, (xi) Audio, Video Video, and Net Conferencing, (xiixiii) Voice over IP Services, (xiiixiv) Security Services, (xivxv) Non-Listing/Non-Published Service, (xvxvi) Telecommunications Service Priority, and (xvixvii) Services provided by the Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a the Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Inbound Voice Service Group ChargesPayment Arrangements: Company will waive shall use commercially reasonable efforts to invoice Customer for Services no later than 120 days of the end of the applicable monthly recurring charges per service group for Inbound Voice Service using Dedicated Access Line termination and the monthly recurring charges per service group for Inbound Voice Service using Business Line terminationsbilling period. Customer shall pay Company invoices (except Disputed amounts) within 30 days of Customer’s Combined Feature Package charge receipt thereof for US Services and for Non- US Services. Amounts not paid on or before 30 days from receipt of the invoice will be past due, and if Customer does not pay such past due amount within 15 days after Customer receives notice of such non-payment, interest shall be waived accrue on any overdue invoice from the due date until payment (“Feature Package Waiver”). Customer’s Toll Free point of call routing charges shall be waived. Customer’s Installation Charges associated with Metro Private Line Service shall be waived. Access: Company will waive the Customer’s monthly recurring Access Coordination and Central Office Connection Charges. Dedicated Access Waiver: Customer’s monthly recurring local loop charge for DS1 access whether before or after judgment) at a CLLI Code mutually agreed rate to be determined by Company which may not exceed either (a) the lesser of (i) 1.5% per month or (ii) 2% percent above the Royal Bank of Scotland’s base lending rate, as adjusted from time to time, or (b) the maximum amount allowed by applicable law. Customer agrees to pay Company its reasonable expenses, including legal and collection agency fees, incurred in enforcing its rights under the Global Terms or Contract. Company may Option: 66986802 Rev Dec 15 Amendment 2 Initial Term: 24 months First Renewal Term: Customer may elect to extend the term of the Agreement for a 12 month period following the expiration of the Initial Term (the “First Renewal Term”) by providing a 60 day notice prior to the expiration of the Initial Term. All terms and conditions (including the AVC requirement), and Rates and Charges applicable upon by the Customer and expiration of the Company Initial Term shall be waivedcontinue to apply during the First Renewal Term.

Installation Waiver. The Company will waive the one-time installation charges associated with the implementation of Services within the 48 contiguous States of the U.S. provided under this Agreement except for the following services: (i) eDSL, (ii) VPN, (iii) Internet Dedicated OC3, OC12, OC48, Gig-E, (iv) PTT / third party services (including International Access and the Company International), (v) Data Center, (vi) Paging, (vii) Managed Services, (viii) CPE, (ix) Enhanced Call Routing, (x) Local Disaster Recovery, (xi) Audio, Video and Net Conferencing, (xii) Voice over IP Services, (xiii) Security Services, (xiv) Non-Listing/Non-Published Service, (xv) Telecommunications Service Priority, and (xvi) Services provided by the Company incumbent local exchange carriers (“ILECs”) or by Cellco Partnership and its affiliates d/b/a the Company Wireless. Usage charges, monthly recurring charges, expedite charges, change charges, surcharges, charges for an unlisted or non-published number, any charges imposed by third parties (including access, egress, jack, or wiring charges), taxes or tax-like surcharges, or other Governmental Charges will not be waived. Inbound Voice Payment Arrangements: Customer will pay all Company charges (except Disputed amounts) within 30 days of receipt of the invoice (invoice receipt shall be assumed to be 5 days from the invoice date). Undisputed amounts not paid on or before thirty (30) days of receipt of invoice shall be considered past due and Customer will pay a late payment charge on these amounts equal to the lesser of: (a) 1.5% per month, (b) the amount indicated in a Service Group Charges: Attachment, or (c) the maximum amount allowed by applicable law; provided that Company will waive has sent Customer a notice of default. A “Disputed” amount is one for which Customer has given Company written notice, supported by written explanation and documentation. Customer may not seek credit or refund from Company for an overcharge if Customer does not give Company notice of such overcharge within twelve (12) months of Company's rendering the monthly recurring charges per service group incorrect invoice. Company may not seek payment from Customer for Inbound Voice Service using Dedicated Access Line termination and an undercharge if Company does not give Customer notice of such undercharge within twelve (12) months of rendering the monthly recurring charges per service group for Inbound Voice Service using Business Line terminationsincorrect invoice. Any other provision of this Agreement notwithstanding, Company may not disconnect, suspend or Terminate any Services (or otherwise withhold its performance under this Agreement) solely by reason of Customer’s Combined Feature Package charge shall be waived non-payment of Disputed amounts until and unless (“Feature Package Waiver”i) the Disputed amount is resolved in Company’s favor and (ii) Customer has received no less than ten (10) days written notice and opportunity to pay same. OPTION NO. 149852, (rev. Aug ’16, SPF#14). Customer’s Toll Free point of call routing charges shall be waived. Customer’s Installation Charges associated with Metro Private Line Service shall be waived. Access: Company will waive the Customer’s monthly recurring Access Coordination and Central Office Connection Charges. Dedicated Access Waiver: Customer’s monthly recurring local loop charge for DS1 access at a CLLI Code mutually agreed upon by the Customer and the Company shall be waived.