Common use of Interest on Deposits Clause in Contracts

Interest on Deposits. You will accrue interest on your deposit, if held more than 30 days, at an annual rate established by the PUCT. • Your deposit will be refunded when you have paid your bill for electric service for 12 consecutive months without having any late payments. • When you close your account with NEC Retail, your membership fee, your deposit and accrued interest, less any outstanding balance owed for electric service, will be refunded to you. Upon request, payment of accrued interest will be made once a year in accordance with PUCT guidelines. Billing and Payment:  You will be billed monthly for your electric service.  You may be issued a bill less frequently than monthly if you and NEC Retail agree to such an arrangement.  Your bill may be sent electronically in lieu of written mailings if you and NEC Retail agree to such an arrangement.  You will be charged a monthly service charge ((1) $7.50 for each residential service, (2) $2.50 for each security light, and (3) $34.50 for each commercial service whose demand is 35kW or greater). You will not be charged a fee to receive a standard bill via U.S. Mail that complies with the bill content requirements of §25.479 of the PUCT Substantive Rules (xxxx://xxx.xxx.xxxxx.xx.xx/rules/subrules/electric/index.cfm) . You may be charged a fee or given a discount if you and NEC Retail agree to the delivery of a non-standard bill.  Your monthly billing period is approximately 30 days.  NEC Retail will charge a $15 Nueces Electric Cooperative membership fee. This fee will be identified separately on your first electric bill and is refundable when you terminate all account services with Nueces Electric Cooperative. You will receive an annual allocation notice for patronage capital (“capital credits”). The payment/distribution of capital credits is at the discretion of the Nueces Electric Cooperative Board of Directors.  Transmission and Distribution Service Provider (TDSP) standard per kilowatt hour and fixed monthly customer delivery service charges are included in the Electricity Facts Label pricing. There may be additional TDSP charges and fees for the establishment of new service, after-hours service, meter testing, service construction/line extensions, All TDSP charges will be passed through on your monthly bill.Bills will be issued within 30 calendar days after obtaining meter usage and other billing information from the TDSP, unless it becomes necessary to validate the supplied usage information and billing information. o AEP Delivery Charges: xxxxx://xxx.xxxxxxxx.xxx/account/bills/rates/AEPTexas RatesTariffsTX.aspx o CenterPoint Delivery Charges: xxxx://xxx.xxxxxxxxxxxxxxxxx.xxx/services/electricity/bus iness/tariffs/historicalretailtariffs/ o Oncor Delivery Charges xxxxx://xxx.xxxxx.xxx/content/oncorwww/us/en/home/ about-us/regulatory/tariffs-rate-schedules.html o Texas New Mexico Power (TNMP) Delivery Charges: xxxxx://xxx.xxxx.xxx/retail-providers/tariffs  Your bill will be due upon receipt and will be considered delinquent if it is not paid by the 16th day after issuance of the bill. Non-payment of your bill may result in the termination of this agreement, or disconnection of your electric service, whichever is applicable, after proper notice.  Late payments or delinquent or past due balances may result in a penalty of 5% of the current month's past due amount. NEC Retail may charge up to a $25 insufficient funds fee for each check or electronic funds transfer (including automatic bank draft) not processed due to insufficient funds, lack of available credit or other bank return. This fee will be identified separately on your electric bill.  NEC Retail may charge a “Drop To Affiliated CR” Notice Fee of up to $25 to all customers who are sent a “Drop To Affiliated CR” notice due to termination of a contract with NEC RETAIL. This fee will be identified separately on your bill.  NEC Retail may charge a Disconnection/Termination Notice Fee of up to $25 to all customers who are sent such notice due to nonpayment of their electric bill. This fee will be identified separately on your bill. If disconnection/termination occurs due to nonpayment, NEC RETAIL may charge a disconnection/termination fee of up to $50 and another fee of up to $50 may be charged for reconnection.  If meter readings or other billing information is not received from the TDSP, NEC Retail reserves the right to bill you based on estimated usage-related information which, if used, will be identified as "estimated" on your bill.  Upon request, NEC Retail will provide you with your most recent 12 month's usage history, free of charge. If you request usage history other than your most recent 12 month's usage history or request usage history more than once within a 12-month period, a charge of up to $25 ($50 for IDR meters) may apply. This fee will be shown separately on your bill.  Upon request, NEC Retail will provide you with additional bill copies, duplicate bills, credit reference letters or summary billing, for which a $2 charge for each service may be applied. This fee will be shown separately on your bill.  You may be charged up to $5 per contact when NEC Retail and/or its agents make a customer contact (call or letter) for actions related to collection of any unpaid amounts. This fee will be shown separately on your bill and is in addition to fees for notices and/or a legal collection letter. NEC Retail may contact you at anytime by telephone at any telephone number associated with your account, including wireless telephone numbers. NEC Retail may also contact you by sending text messages or e-mails, using any e-mail address you provide to us. Methods of contact may include using pre- recorded/artificial voice messages and/or use of an automatic dialing device.  You may be charged up to $25 per occurrence if NEC Retail or any of its agents send you a legal collection letter for any unpaid amounts. This fee will be shown separately on your bill. Non-payment of your bill beyond the due date may result in the termination of your electric service agreement or disconnection of your electric service, whichever is applicable, after proper notice. If you choose not to pay the amount due or make acceptable payment arrangements, NEC Retail will use debt collection agencies, small claims court and other legal remedies allowed by law to collect the amount you owe.  You may be charged up to $25 if NEC RETAIL deems it necessary to submit your balance owed to a collection agency, in addition to any fees/chages from the collection agency. You agree to reimburse us the fees of any collection agency, which may be based on a percentage at a maximum of 50% of the debt, and all costs and expenses, including reasonable attorney's fees, we incur in such collection efforts.  If a customer requests an investigation which results in findings NOT in favor of the customer, NEC Retail may charge you for the actual cost of the investigation.  For termination of your agreement, you may incur fees and charges associated with these collection efforts. In addition to collection fees and charges, if your electric service is disconnected you may incur TDSP charges for disconnection and reconnection of your electric service.  For payments made in a foreign currency, NEC RETAIL will pass through to you any fees and charges it incurs in association with its (or its agent’s) acceptance of foreign currencies. NEC Retail offers several convenient payment options for which you may be eligible: NEC Retail Average Billing: Take the peaks and valleys out of your electricity bills with NEC Retail Average Billing. NEC Retail Average Billing sets your monthly bill based on your most recent 12-month average electricity usage, so you always know (within a few dollars) what to expect. While this varies slightly each month, this process avoids periodical bill reconciliation and a “thirteenth bill” each year.

Interest on Deposits. You will accrue interest on your deposit, if held more than 30 days, at an annual rate established by the PUCT. • Your deposit will be refunded when you have paid your bill for electric service for 12 consecutive months without having any late payments. • When you close your account with NEC Retail, your membership fee, your deposit and accrued interest, less any outstanding balance owed for electric service, will be refunded to you. Upon request, payment of accrued interest will be made once a year in accordance with PUCT guidelines. Billing and Payment:  You will be billed monthly for your electric service.  You may be issued a bill less frequently than monthly if you and NEC Retail agree to such an arrangement.  Your bill may be sent electronically in lieu of written mailings if you and NEC Retail agree to such an arrangement.  You will be charged a monthly service charge ((1) $7.50 for each residential service, (2) $2.50 for each security light, and (3) $34.50 for each commercial service whose demand is 35kW or greater). You will not be charged a fee to receive a standard bill via U.S. Mail that complies with the bill content requirements of §25.479 of the PUCT Substantive Rules (xxxx://xxx.xxx.xxxxx.xx.xx/rules/subrules/electric/index.cfm) . You may be charged a fee or given a discount if you and NEC Retail agree to the delivery of a non-standard bill.  Your monthly billing period is approximately 30 days.  NEC Retail will charge a $15 Nueces Electric Cooperative membership fee. This fee will be identified separately on your first electric bill and is refundable when you terminate all account services with Nueces Electric Cooperative. You will receive an annual allocation notice for patronage capital (“capital credits”). The payment/distribution of capital credits is at the discretion of the Nueces Electric Cooperative Board of Directors.  Transmission and Distribution Service Provider (TDSP) standard per kilowatt hour and fixed monthly customer delivery service charges are included in the Electricity Facts Label pricing. There may be additional TDSP charges and fees for the establishment of new service, after-hours service, meter testing, service construction/line extensions, All TDSP charges will be passed through on your monthly bill.Bills will be issued within 30 calendar days after obtaining meter usage and other billing information from the TDSP, unless it becomes necessary to validate the supplied usage information and billing information. o AEP Delivery Charges: xxxxx://xxx.xxxxxxxx.xxx/account/bills/rates/AEPTexas RatesTariffsTX.aspx o CenterPoint Delivery Charges: xxxx://xxx.xxxxxxxxxxxxxxxxx.xxx/services/electricity/bus iness/tariffs/historicalretailtariffs/ o Oncor Delivery Charges xxxxx://xxx.xxxxx.xxx/content/oncorwww/us/en/home/ about-usCharges: xxxx://xxx.xxxxxxxxxxxxxxxxxxx.xxx/electricity/tariffs/distrat es/regulatory/tariffs-rate-schedules.html default.aspx o Texas New Mexico Power (TNMP) Delivery Charges: xxxxx://xxx.xxxx.xxx/retail-providers/tariffs xxxx://xxx.xxxx.xxx/tx/xxxxx.xxx  Your bill will be due upon receipt and will be considered delinquent if it is not paid by the 16th day after issuance of the bill. Non-payment of your bill may result in the termination of this agreement, or disconnection of your electric service, whichever is applicable, after proper notice.  Late payments or delinquent or past due balances may result in a penalty of 5% of the current month's past due amount. NEC Retail may charge up to a $25 insufficient funds fee for each check or electronic funds transfer (including automatic bank draft) not processed due to insufficient funds, lack of available credit or other bank return. This fee will be identified separately on your electric bill.  NEC Retail may charge a “Drop To Affiliated CR” Notice Fee of up to $25 to all customers who are sent a “Drop To Affiliated CR” notice due to termination of a contract with NEC RETAIL. This fee will be identified separately on your bill.  NEC Retail may charge a Disconnection/Termination Notice Fee of up to $25 to all customers who are sent such notice due to nonpayment of their electric bill. This fee will be identified separately on your bill. If disconnection/termination occurs due to nonpayment, NEC RETAIL may charge a disconnection/termination fee of up to $50 and another fee of up to $50 may be charged for reconnection.  If meter readings or other billing information is not received from the TDSP, NEC Retail reserves the right to bill you based on estimated usage-related information which, if used, will be identified as "estimated" on your bill.  Upon request, NEC Retail will provide you with your most recent 12 month's usage history, free of charge. If you request usage history other than your most recent 12 month's usage history or request usage history more than once within a 12-month period, a charge of up to $25 ($50 for IDR meters) may apply. This fee will be shown separately on your bill.  Upon request, NEC Retail will provide you with additional bill copies, duplicate bills, credit reference letters or summary billing, for which a $2 charge for each service may be applied. This fee will be shown separately on your bill.  You may be charged up to $5 per contact when NEC Retail and/or its agents make a customer contact (call or letter) for actions related to collection of any unpaid amounts. This fee will be shown separately on your bill and is in addition to fees for notices and/or a legal collection letter. NEC Retail may contact you at anytime by telephone at any telephone number associated with your account, including wireless telephone numbers. NEC Retail may also contact you by sending text messages or e-mails, using any e-mail address you provide to us. Methods of contact may include using pre- recorded/artificial voice messages and/or use of an automatic dialing device.  You may be charged up to $25 per occurrence if NEC Retail or any of its agents send you a legal collection letter for any unpaid amounts. This fee will be shown separately on your bill. Non-payment of your bill beyond the due date may result in the termination of your electric service agreement or disconnection of your electric service, whichever is applicable, after proper notice. If you choose not to pay the amount due or make acceptable payment arrangements, NEC Retail will use debt collection agencies, small claims court and other legal remedies allowed by law to collect the amount you owe.  You may be charged up to $25 if NEC RETAIL deems it necessary to submit your balance owed to a collection agency, in addition to any fees/chages from the collection agency. You agree to reimburse us the fees of any collection agency, which may be based on a percentage at a maximum of 50% of the debt, and all costs and expenses, including reasonable attorney's fees, we incur in such collection efforts.  If a customer requests an investigation which results in findings NOT in favor of the customer, NEC Retail may charge you for the actual cost of the investigation.  For termination of your agreement, you may incur fees and charges associated with these collection efforts. In addition to collection fees and charges, if your electric service is disconnected you may incur TDSP charges for disconnection and reconnection of your electric service.  For payments made in a foreign currency, NEC RETAIL will pass through to you any fees and charges it incurs in association with its (or its agent’s) acceptance of foreign currencies. NEC Retail offers several convenient payment options for which you may be eligible: NEC Retail Average Billing: Take the peaks and valleys out of your electricity bills with NEC Retail Average Billing. NEC Retail Average Billing sets your monthly bill based on your most recent 12-month average electricity usage, so you always know (within a few dollars) what to expect. While this varies slightly each month, this process avoids periodical bill reconciliation and a “thirteenth bill” each year.

Interest on Deposits. You will accrue interest on your deposit, if held more than 30 days, at an annual rate established by the PUCT. • Your deposit will be refunded when you have paid your bill for electric service for 12 consecutive months without having any late payments. • When you close your account with NEC RetailCo-op Energy, your membership fee, your deposit and accrued interest, less any outstanding balance owed for electric service, will be refunded to you. Upon request, payment of accrued interest will be made once a year in accordance with PUCT guidelines. Billing and Payment:  You will be billed monthly for your electric service.  You may be issued a bill less frequently than monthly if you and NEC Retail Co-op Energy agree to such an arrangement.  Your bill may be sent electronically in lieu of written mailings if you and NEC Retail Co-op Energy agree to such an arrangement.  You will be charged a monthly service charge ((1) $7.50 for each residential service, (2) $2.50 for each security light, and (3) $34.50 for each commercial service whose demand is 35kW or greater). You will not be charged a fee to receive a standard bill via U.S. Mail that complies with the bill content requirements of §25.479 of the PUCT Substantive Rules (xxxx://xxx.xxx.xxxxx.xx.xx/rules/subrules/electric/index.cfm) . You may be charged a fee or given a discount if you and NEC Retail Co-op Energy agree to the delivery of a non-standard bill.  Your monthly billing period is approximately 30 days.  NEC Retail Co-op Energy will charge a $15 Nueces Electric Cooperative membership fee. This fee will be identified separately on your first electric bill and is refundable when you terminate all account services with Nueces Electric Cooperative. You will receive an annual allocation notice for patronage capital (“capital credits”). The payment/distribution of capital credits is at the discretion of the Nueces Electric Cooperative Board of Directors.  Transmission and Distribution Service Provider (TDSP) standard per kilowatt hour and fixed monthly customer delivery service charges are included in the Electricity Facts Label pricing. There may be additional TDSP charges and fees for the establishment of new service, after-hours service, meter testing, service construction/line extensions, All TDSP charges will be passed through on your monthly bill.Bills will be issued within 30 calendar days after obtaining meter usage and other billing information from the TDSP, unless it becomes necessary to validate the supplied usage information and billing information. o AEP Delivery Charges: xxxxx://xxx.xxxxxxxx.xxx/account/bills/rates/AEPTexas RatesTariffsTX.aspx o CenterPoint Delivery Charges: xxxx://xxx.xxxxxxxxxxxxxxxxx.xxx/services/electricity/bus iness/tariffs/historicalretailtariffs/ o Oncor Delivery Charges xxxxx://xxx.xxxxx.xxx/content/oncorwww/us/en/home/ about-usCharges: xxxx://xxx.xxxxxxxxxxxxxxxxxxx.xxx/electricity/tariffs/distrat es/regulatory/tariffs-rate-schedules.html default.aspx o Texas New Mexico Power (TNMP) Delivery Charges: xxxxx://xxx.xxxx.xxx/retail-providers/tariffs xxxx://xxx.xxxx.xxx/tx/xxxxx.xxx  Your bill will be due upon receipt and will be considered delinquent if it is not paid by the 16th day after issuance of the bill. Non-payment of your bill may result in the termination of this agreement, or disconnection of your electric service, whichever is applicable, after proper notice.  Late payments or delinquent or past due balances may result in a penalty of 5% of the current month's past due amount. NEC Retail Co-op Energy may charge up to a $25 insufficient funds fee for each check or electronic funds transfer (including automatic bank draft) not processed due to insufficient funds, lack of available credit or other bank return. This fee will be identified separately on your electric bill.  NEC Retail Co-op Energy may charge a “Drop To Affiliated CR” Notice Fee of up to $25 to all customers who are sent a “Drop To Affiliated CR” notice due to termination of a contract with NEC RETAILCO-OP ENERGY. This fee will be identified separately on your bill.  NEC Retail Co-op Energy may charge a Disconnection/Termination Notice Fee of up to $25 to all customers who are sent such notice due to nonpayment of their electric bill. This fee will be identified separately on your bill. If disconnection/termination occurs due to nonpayment, NEC RETAIL CO-OP ENERGY may charge a disconnection/termination fee of up to $50 and another fee of up to $50 may be charged for reconnection.  If meter readings or other billing information is not received from the TDSP, NEC Retail Co-op Energy reserves the right to bill you based on estimated usage-related information which, if used, will be identified as "estimated" on your bill.  Upon request, NEC Retail Co-op Energy will provide you with your most recent 12 month's usage history, free of charge. If you request usage history other than your most recent 12 month's usage history or request usage history more than once within a 12-month period, a charge of up to $25 ($50 for IDR meters) may apply. This fee will be shown separately on your bill.  Upon request, NEC Retail Co-op Energy will provide you with additional bill copies, duplicate bills, credit reference letters or summary billing, for which a $2 charge for each service may be applied. This fee will be shown separately on your bill.  You may be charged up to $5 per contact when NEC Retail Co-op Energy and/or its agents make a customer contact (call or letter) for actions related to collection of any unpaid amounts. This fee will be shown separately on your bill and is in addition to fees for notices and/or a legal collection letter. NEC Retail Co-op Energy may contact you at anytime by telephone at any telephone number associated with your account, including wireless telephone numbers. NEC Retail Co-op Energy may also contact you by sending text messages or e-mails, using any e-mail address you provide to us. Methods of contact may include using pre- recorded/artificial voice messages and/or use of an automatic dialing device.  You may be charged up to $25 per occurrence if NEC Retail Co-op Energy or any of its agents send you a legal collection letter for any unpaid amounts. This fee will be shown separately on your bill. Non-payment of your bill beyond the due date may result in the termination of your electric service agreement or disconnection of your electric service, whichever is applicable, after proper notice. If you choose not to pay the amount due or make acceptable payment arrangements, NEC Retail Co-op Energy will use debt collection agencies, small claims court and other legal remedies allowed by law to collect the amount you owe.  You may be charged up to $25 if NEC RETAIL CO-OP ENERGY deems it necessary to submit your balance owed to a collection agency, in addition to any fees/chages charges from the collection agency. You agree to reimburse us the fees of any collection agency, which may be based on a percentage at a maximum of 50% of the debt, and all costs and expenses, including reasonable attorney's fees, we incur in such collection efforts.  If a customer requests an investigation which results in findings NOT in favor of the customer, NEC Retail Co-op Energy may charge you for the actual cost of the investigation.  For termination of your agreement, you may incur fees and charges associated with these collection efforts. In addition to collection fees and charges, if your electric service is disconnected you may incur TDSP charges for disconnection and reconnection of your electric service.  For payments made in a foreign currency, NEC RETAIL CO-OP ENERGY will pass through to you any fees and charges it incurs in association with its (or its agent’s) acceptance of foreign currencies. NEC Retail Co-op Energy offers several convenient payment options for which you may be eligible: NEC Retail Co-op Energy Average Billing: Take the peaks and valleys out of your electricity bills with NEC Retail Co-op Energy Average Billing. NEC Retail Co-op Energy Average Billing sets your monthly bill based on your most recent 12-month average electricity usage, so you always know (within a few dollars) what to expect. While this varies slightly each month, this process avoids periodical bill reconciliation and a “thirteenth bill” each year.

Interest on Deposits. You will accrue interest on your deposit, if held more than 30 days, at an annual rate established by the PUCT. • Your deposit will be refunded when you have paid your bill for electric service for 12 consecutive months without having any late payments. • When you close your account with NEC Retail, your membership fee, your deposit and accrued interest, less any outstanding balance owed for electric service, will be refunded to you. Upon request, payment of accrued interest will be made once a year in accordance with PUCT guidelines. Billing and Payment:  You will be billed monthly for your electric service.  You may be issued a bill less frequently than monthly if you and NEC Retail agree to such an arrangement.  Your bill may be sent electronically in lieu of written mailings if you and NEC Retail agree to such an arrangement.  You will be charged a monthly service charge ((1) $7.50 for each residential service, (2) $2.50 for each security light, and (3) $34.50 for each commercial service whose demand is 35kW or greater). You will not be charged a fee to receive a standard bill via U.S. Mail that complies with the bill content requirements of §25.479 of the PUCT Substantive Rules (xxxx://xxx.xxx.xxxxx.xx.xx/rules/subrules/electric/index.cfm) . You may be charged a fee or given a discount if you and NEC Retail agree to the delivery of a non-standard bill.  Your monthly billing period is approximately 30 days.  NEC Retail will charge a $15 Nueces Electric Cooperative membership fee. This fee will be identified separately on your first electric bill and is refundable when you terminate all account services with Nueces Electric Cooperative. You will receive an annual allocation notice for patronage capital (“capital credits”). The payment/distribution of capital credits is at the discretion of the Nueces Electric Cooperative Board of Directors.  Transmission and Distribution Service Provider (TDSP) standard per kilowatt hour and fixed monthly customer delivery service charges are included in the Electricity Facts Label pricing. There may be additional TDSP charges and fees for the establishment of new service, after-hours service, meter testing, service construction/line extensions, All TDSP charges will be passed through on your monthly bill.Bills will be issued within 30 calendar days after obtaining meter usage and other billing information from the TDSP, unless it becomes necessary to validate the supplied usage information and billing information. o AEP Delivery Charges: xxxxx://xxx.xxxxxxxx.xxx/account/bills/rates/AEPTexas RatesTariffsTX.aspx o CenterPoint Delivery Charges: xxxx://xxx.xxxxxxxxxxxxxxxxx.xxx/services/electricity/bus iness/tariffs/historicalretailtariffs/ o Oncor Delivery Charges xxxxx://xxx.xxxxx.xxx/content/oncorwww/us/en/home/ about-usCharges: xxxx://xxx.xxxxxxxxxxxxxxxxxxx.xxx/electricity/tariffs/distrat es/regulatory/tariffs-rate-schedules.html default.aspx o Texas New Mexico Power (TNMP) Delivery Charges: xxxxx://xxx.xxxx.xxx/retail-providers/tariffs xxxx://xxx.xxxx.xxx/tx/xxxxx.xxx  Your bill will be due upon receipt and will be considered delinquent if it is not paid by the 16th day after issuance of the bill. Non-payment of your bill may result in the termination of this agreement, or disconnection of your electric service, whichever is applicable, after proper notice.  Late payments or delinquent or past due balances may result in a penalty of 5% of the current month's past due amount. NEC Retail may charge up to a $25 insufficient funds fee for each check or electronic funds transfer (including automatic bank draft) not processed due to insufficient funds, lack of available credit or other bank return. This fee will be identified separately on your electric bill.  NEC Retail may charge a “Drop To Affiliated CR” Notice Fee of up to $25 to all customers who are sent a “Drop To Affiliated CR” notice due to termination of a contract with NEC RETAIL. This fee will be identified separately on your bill.  NEC Retail may charge a Disconnection/Termination Notice Fee of up to $25 to all customers who are sent such notice due to nonpayment of their electric bill. This fee will be identified separately on your bill. If disconnection/termination occurs due to nonpayment, NEC RETAIL may charge a disconnection/termination fee of up to $50 and another fee of up to $50 may be charged for reconnection.  If meter readings or other billing information is not received from the TDSP, NEC Retail reserves the right to bill you based on estimated usage-related information which, if used, will be identified as "estimated" on your bill.  Upon request, NEC Retail will provide you with your most recent 12 month's usage history, free of charge. If you request usage history other than your most recent 12 month's usage history or request usage history more than once within a 12-month period, a charge of up to $25 ($50 for IDR meters) may apply. This fee will be shown separately on your bill.  Upon request, NEC Retail will provide you with additional bill copies, duplicate bills, credit reference letters or summary billing, for which a $2 charge for each service may be applied. This fee will be shown separately on your bill.  You may be charged up to $5 per contact when NEC Retail and/or its agents make a customer contact (call or letter) for actions related to collection of any unpaid amounts. This fee will be shown separately on your bill and is in addition to fees for notices and/or a legal collection letter. NEC Retail may contact you at anytime by telephone at any telephone number associated with your account, including wireless telephone numbers. NEC Retail may also contact you by sending text messages or e-mails, using any e-mail address you provide to us. Methods of contact may include using pre- recorded/artificial voice messages and/or use of an automatic dialing device.  You may be charged up to $25 per occurrence if NEC Retail or any of its agents send you a legal collection letter for any unpaid amounts. This fee will be shown separately on your bill. Non-payment of your bill beyond the due date may result in the termination of your electric service agreement or disconnection of your electric service, whichever is applicable, after proper notice. If you choose not to pay the amount due or make acceptable payment arrangements, NEC Retail will use debt collection agencies, small claims court and other legal remedies allowed by law to collect the amount you owe.  You may be charged up to $25 if NEC RETAIL deems it necessary to submit your balance owed to a collection agency, in addition to any fees/chages from the collection agency. You agree to reimburse us the fees of any collection agency, which may be based on a percentage at a maximum of 50% of the debt, and all costs and expenses, including reasonable attorney's fees, we incur in such collection efforts.  If a customer requests an investigation which results in findings NOT in favor of the customer, NEC Retail may charge you for the actual cost of the investigation.  For termination of your agreement, you may incur fees and charges associated with these collection efforts. In addition to collection fees and charges, if your electric service is disconnected you may incur TDSP charges for disconnection and reconnection of your electric service.  For payments made in a foreign currency, NEC RETAIL will pass through to you any fees and charges it incurs in association with its (or its agent’s) acceptance of foreign currencies. NEC Retail offers several convenient payment options for which you may be eligible: NEC Retail Average Billing: Take the peaks and valleys out of your electricity bills with NEC Retail Average Billing. NEC Retail Average Billing sets your monthly bill based on your most recent 12-month average electricity usage, so you always know (within a few dollars) what to expect. While this varies slightly each month, this process avoids periodical bill reconciliation and a “thirteenth bill” each year.

Interest on Deposits. You will accrue interest on your deposit, if held more than 30 days, at an annual rate established by the PUCT. • Your deposit will be refunded when you have paid your bill for electric service for 12 consecutive months without having any late payments. • When you close your account with NEC Retail, your membership fee, your deposit and accrued interest, less any outstanding balance owed for electric service, will be refunded to you. Upon request, payment of accrued interest will be made once a year in accordance with PUCT guidelines. Billing and Payment:  • You will be billed monthly for your electric service.  • You may be issued a bill less frequently than monthly if you and NEC Retail agree to such an arrangement.  • Your bill may be sent electronically in lieu of written mailings if you and NEC Retail agree to such an arrangement.  • You will be charged a monthly service charge ((1) $7.50 for each residential service, (2) $2.50 for each security light, and (3) $34.50 for each commercial service whose demand is 35kW or greater). You will not be charged a fee to receive a standard bill via U.S. Mail that complies with the bill content requirements of §25.479 of the PUCT Substantive Rules (xxxx://xxx.xxx.xxxxx.xx.xx/rules/subrules/electric/index.cfm) . You may be charged a fee or given a discount if you and NEC Retail agree to the delivery of a non-standard bill.  • Your monthly billing period is approximately 30 days.  • NEC Retail will charge a $15 Nueces Electric Cooperative membership fee. This fee will be identified separately on your first electric bill and is refundable when you terminate all account services with Nueces Electric Cooperative. You will receive an annual allocation notice for patronage capital (“capital credits”). The payment/distribution of capital credits is at the discretion of the Nueces Electric Cooperative Board of Directors.  • Transmission and Distribution Service Provider (TDSP) standard per kilowatt hour and fixed monthly customer delivery service charges are included in the Electricity Facts Label pricing. There may be additional TDSP charges and fees for the establishment of new service, after-hours service, meter testing, service construction/line extensions, All TDSP charges will be passed through on your monthly bill.Bills will be issued within 30 calendar days after obtaining meter usage and other billing information from the TDSP, unless it becomes necessary to validate the supplied usage information and billing information. o AEP Delivery Charges: xxxxx://xxx.xxxxxxxx.xxx/account/bills/rates/AEPTexas RatesTariffsTX.aspx o CenterPoint Delivery Charges: xxxx://xxx.xxxxxxxxxxxxxxxxx.xxx/services/electricity/bus iness/tariffs/historicalretailtariffs/ o Oncor Delivery Charges xxxxx://xxx.xxxxx.xxx/content/oncorwww/us/en/home/ about-usCharges: xxxx://xxx.xxxxxxxxxxxxxxxxxxx.xxx/electricity/tariffs/distrat es/regulatory/tariffs-rate-schedules.html default.aspx o Texas New Mexico Power (TNMP) Delivery Charges: xxxxx://xxx.xxxx.xxx/retail-providers/tariffs  xxxx://xxx.xxxx.xxx/tx/xxxxx.xxx • Your bill will be due upon receipt and will be considered delinquent if it is not paid by the 16th day after issuance of the bill. Non-payment of your bill may result in the termination of this agreement, or disconnection of your electric service, whichever is applicable, after proper notice.  • Late payments or delinquent or past due balances may result in a penalty of 5% of the current month's past due amount. NEC Retail may charge up to a $25 insufficient funds fee for each check or electronic funds transfer (including automatic bank draft) not processed due to insufficient funds, lack of available credit or other bank return. This fee will be identified separately on your electric bill.  • NEC Retail may charge a “Drop To Affiliated CR” Notice Fee of up to $25 to all customers who are sent a “Drop To Affiliated CR” notice due to termination of a contract with NEC RETAIL. This fee will be identified separately on your bill.  • NEC Retail may charge a Disconnection/Termination Notice Fee of up to $25 to all customers who are sent such notice due to nonpayment of their electric bill. This fee will be identified separately on your bill. If disconnection/termination occurs due to nonpayment, NEC RETAIL may charge a disconnection/termination fee of up to $50 and another fee of up to $50 may be charged for reconnection.  • If meter readings or other billing information is not received from the TDSP, NEC Retail reserves the right to bill you based on estimated usage-related information which, if used, will be identified as "estimated" on your bill.  • Upon request, NEC Retail will provide you with your most recent 12 month's usage history, free of charge. If you request usage history other than your most recent 12 month's usage history or request usage history more than once within a 12-month period, a charge of up to $25 ($50 for IDR meters) may apply. This fee will be shown separately on your bill.  • Upon request, NEC Retail will provide you with additional bill copies, duplicate bills, credit reference letters or summary billing, for which a $2 charge for each service may be applied. This fee will be shown separately on your bill.  • You may be charged up to $5 per contact when NEC Retail and/or its agents make a customer contact (call or letter) for actions related to collection of any unpaid amounts. This fee will be shown separately on your bill and is in addition to fees for notices and/or a legal collection letter. NEC Retail may contact you at anytime by telephone at any telephone number associated with your account, including wireless telephone numbers. NEC Retail may also contact you by sending text messages or e-mails, using any e-mail address you provide to us. Methods of contact may include using pre- recorded/artificial voice messages and/or use of an automatic dialing device.  • You may be charged up to $25 per occurrence if NEC Retail or any of its agents send you a legal collection letter for any unpaid amounts. This fee will be shown separately on your bill. Non-payment of your bill beyond the due date may result in the termination of your electric service agreement or disconnection of your electric service, whichever is applicable, after proper notice. If you choose not to pay the amount due or make acceptable payment arrangements, NEC Retail will use debt collection agencies, small claims court and other legal remedies allowed by law to collect the amount you owe.  • You may be charged up to $25 if NEC RETAIL deems it necessary to submit your balance owed to a collection agency, in addition to any fees/chages from the collection agency. You agree to reimburse us the fees of any collection agency, which may be based on a percentage at a maximum of 50% of the debt, and all costs and expenses, including reasonable attorney's fees, we incur in such collection efforts.  • If a customer requests an investigation which results in findings NOT in favor of the customer, NEC Retail may charge you for the actual cost of the investigation.  • For termination of your agreement, you may incur fees and charges associated with these collection efforts. In addition to collection fees and charges, if your electric service is disconnected you may incur TDSP charges for disconnection and reconnection of your electric service.  • For payments made in a foreign currency, NEC RETAIL will pass through to you any fees and charges it incurs in association with its (or its agent’s) acceptance of foreign currencies. NEC Retail offers several convenient payment options for which you may be eligible: NEC Retail Average Billing: Take the peaks and valleys out of your electricity bills with NEC Retail Average Billing. NEC Retail Average Billing sets your monthly bill based on your most recent 12-month average electricity usage, so you always know (within a few dollars) what to expect. While this varies slightly each month, this process avoids periodical bill reconciliation and a “thirteenth bill” each year.

Interest on Deposits. You will accrue interest on your deposit, if held more than 30 days, at an annual rate established by the PUCT. • Your deposit will be refunded when you have paid your bill for electric service for 12 consecutive months without having any late payments. • When you close your account with NEC Retail, your membership fee, your deposit and accrued interest, less any outstanding balance owed for electric service, will be refunded to you. Upon request, payment of accrued interest will be made once a year in accordance with PUCT guidelines. Billing and Payment:  • You will be billed monthly for your electric service.  • You may be issued a bill less frequently than monthly if you and NEC Retail agree to such an arrangement.  • Your bill may be sent electronically in lieu of written mailings if you and NEC Retail agree to such an arrangement.  • You will be charged a monthly service charge ((1) $7.50 for each residential service, (2) $2.50 for each security light, and (3) $34.50 for each commercial service whose demand is 35kW or greater). You will not be charged a fee to receive a standard bill via U.S. Mail that complies with the bill content requirements of §25.479 of the PUCT Substantive Rules (xxxx://xxx.xxx.xxxxx.xx.xx/rules/subrules/electric/index.cfm) . You may be charged a fee or given a discount if you and NEC Retail agree to the delivery of a non-standard bill.  • Your monthly billing period is approximately 30 days.  • NEC Retail will charge a $15 Nueces Electric Cooperative membership fee. This fee will be identified separately on your first electric bill and is refundable when you terminate all account services with Nueces Electric Cooperative. You will receive an annual allocation notice for patronage capital (“capital credits”). The payment/distribution of capital credits is at the discretion of the Nueces Electric Cooperative Board of Directors.  • Transmission and Distribution Service Provider (TDSP) standard per kilowatt hour and fixed monthly customer delivery service charges are included in the Electricity Facts Label pricing. There may be additional TDSP charges and fees for the establishment of new service, after-hours service, meter testing, service construction/line extensions, All TDSP charges will be passed through on your monthly bill.Bills will be issued within 30 calendar days after obtaining meter usage and other billing information from the TDSP, unless it becomes necessary to validate the supplied usage information and billing information. o AEP Delivery Charges: xxxxx://xxx.xxxxxxxx.xxx/account/bills/rates/AEPTexas RatesTariffsTX.aspx o CenterPoint Delivery Charges: xxxx://xxx.xxxxxxxxxxxxxxxxx.xxx/services/electricity/bus iness/tariffs/historicalretailtariffs/ o Oncor Delivery Charges xxxxx://xxx.xxxxx.xxx/content/oncorwww/us/en/home/ about-us/regulatory/tariffs-rate-schedules.html o Texas New Mexico Power (TNMP) Delivery Charges: xxxxx://xxx.xxxx.xxx/retail-providers/tariffs  • Your bill will be due upon receipt and will be considered delinquent if it is not paid by the 16th day after issuance of the bill. Non-payment of your bill may result in the termination of this agreement, or disconnection of your electric service, whichever is applicable, after proper notice.  • Late payments or delinquent or past due balances may result in a penalty of 5% of the current month's past due amount. NEC Retail may charge up to a $25 insufficient funds fee for each check or electronic funds transfer (including automatic bank draft) not processed due to insufficient funds, lack of available credit or other bank return. This fee will be identified separately on your electric bill.  • NEC Retail may charge a “Drop To Affiliated CR” Notice Fee of up to $25 to all customers who are sent a “Drop To Affiliated CR” notice due to termination of a contract with NEC RETAIL. This fee will be identified separately on your bill.  • NEC Retail may charge a Disconnection/Termination Notice Fee of up to $25 to all customers who are sent such notice due to nonpayment of their electric bill. This fee will be identified separately on your bill. If disconnection/termination occurs due to nonpayment, NEC RETAIL may charge a disconnection/termination fee of up to $50 and another fee of up to $50 may be charged for reconnection.  • If meter readings or other billing information is not received from the TDSP, NEC Retail reserves the right to bill you based on estimated usage-related information which, if used, will be identified as "estimated" on your bill.  • Upon request, NEC Retail will provide you with your most recent 12 month's usage history, free of charge. If you request usage history other than your most recent 12 month's usage history or request usage history more than once within a 12-month period, a charge of up to $25 ($50 for IDR meters) may apply. This fee will be shown separately on your bill.  • Upon request, NEC Retail will provide you with additional bill copies, duplicate bills, credit reference letters or summary billing, for which a $2 charge for each service may be applied. This fee will be shown separately on your bill.  • You may be charged up to $5 per contact when NEC Retail and/or its agents make a customer contact (call or letter) for actions related to collection of any unpaid amounts. This fee will be shown separately on your bill and is in addition to fees for notices and/or a legal collection letter. NEC Retail may contact you at anytime by telephone at any telephone number associated with your account, including wireless telephone numbers. NEC Retail may also contact you by sending text messages or e-mails, using any e-mail address you provide to us. Methods of contact may include using pre- recorded/artificial voice messages and/or use of an automatic dialing device.  • You may be charged up to $25 per occurrence if NEC Retail or any of its agents send you a legal collection letter for any unpaid amounts. This fee will be shown separately on your bill. Non-payment of your bill beyond the due date may result in the termination of your electric service agreement or disconnection of your electric service, whichever is applicable, after proper notice. If you choose not to pay the amount due or make acceptable payment arrangements, NEC Retail will use debt collection agencies, small claims court and other legal remedies allowed by law to collect the amount you owe.  • You may be charged up to $25 if NEC RETAIL deems it necessary to submit your balance owed to a collection agency, in addition to any fees/chages from the collection agency. You agree to reimburse us the fees of any collection agency, which may be based on a percentage at a maximum of 50% of the debt, and all costs and expenses, including reasonable attorney's fees, we incur in such collection efforts.  • If a customer requests an investigation which results in findings NOT in favor of the customer, NEC Retail may charge you for the actual cost of the investigation.  • For termination of your agreement, you may incur fees and charges associated with these collection efforts. In addition to collection fees and charges, if your electric service is disconnected you may incur TDSP charges for disconnection and reconnection of your electric service.  • For payments made in a foreign currency, NEC RETAIL will pass through to you any fees and charges it incurs in association with its (or its agent’s) acceptance of foreign currencies. NEC Retail offers several convenient payment options for which you may be eligible: NEC Retail Average Billing: Take the peaks and valleys out of your electricity bills with NEC Retail Average Billing. NEC Retail Average Billing sets your monthly bill based on your most recent 12-month average electricity usage, so you always know (within a few dollars) what to expect. While this varies slightly each month, this process avoids periodical bill reconciliation and a “thirteenth bill” each year.

Interest on Deposits. You will accrue interest on your deposit, if held more than 30 days, at an annual rate established by the PUCT. • Your deposit will be refunded when you have paid your bill for electric service for 12 consecutive months without having any late payments. • When you close your account with NEC RetailCo-op Energy, your membership fee, your deposit and accrued interest, less any outstanding balance owed for electric service, will be refunded to you. Upon request, payment of accrued interest will be made once a year in accordance with PUCT guidelines. Billing and Payment:  You will be billed monthly for your electric service.  You may be issued a bill less frequently than monthly if you and NEC Retail Co-op Energy agree to such an arrangement.  Your bill may be sent electronically in lieu of written mailings if you and NEC Retail Co-op Energy agree to such an arrangement.  You will be charged a monthly service charge ((1) $7.50 for each residential service, (2) $2.50 for each security light, and (3) $34.50 for each commercial service whose demand is 35kW or greater). You will not be charged a fee to receive a standard bill via U.S. Mail that complies with the bill content requirements of §25.479 of the PUCT Substantive Rules (xxxx://xxx.xxx.xxxxx.xx.xx/rules/subrules/electric/index.cfm) . You may be charged a fee or given a discount if you and NEC Retail Co-op Energy agree to the delivery of a non-standard bill.  Your monthly billing period is approximately 30 days.  NEC Retail Co-op Energy will charge a $15 Nueces Electric Cooperative membership fee. This fee will be identified separately on your first electric bill and is refundable when you terminate all account services with Nueces Electric Cooperative. You will receive an annual allocation notice for patronage capital (“capital credits”). The payment/distribution of capital credits is at the discretion of the Nueces Electric Cooperative Board of Directors.  Transmission and Distribution Service Provider (TDSP) standard per kilowatt hour and fixed monthly customer delivery service charges are included in the Electricity Facts Label pricing. There may be additional TDSP charges and fees for the establishment of new service, after-hours service, meter testing, service construction/line extensions, All TDSP charges will be passed through on your monthly bill.Bills will be issued within 30 calendar days after obtaining meter usage and other billing information from the TDSP, unless it becomes necessary to validate the supplied usage information and billing information. o AEP Delivery Charges: xxxxx://xxx.xxxxxxxx.xxx/account/bills/rates/AEPTexas RatesTariffsTX.aspx o CenterPoint Delivery Charges: xxxx://xxx.xxxxxxxxxxxxxxxxx.xxx/services/electricity/bus iness/tariffs/historicalretailtariffs/ o Oncor Delivery Charges Charges: xxxxx://xxx.xxxxx.xxx/content/oncorwww/us/en/home/ about-us/regulatory/tariffs-rate-schedules.html o Texas New Mexico Power (TNMP) Delivery Charges: xxxxx://xxx.xxxx.xxx/retail-providers/tariffs  Your bill will be due upon receipt and will be considered delinquent if it is not paid by the 16th day after issuance of the bill. Non-payment of your bill may result in the termination of this agreement, or disconnection of your electric service, whichever is applicable, after proper notice.  Late payments or delinquent or past due balances may result in a penalty of 5% of the current month's past due amount. NEC Retail Co-op Energy may charge up to a $25 insufficient funds fee for each check or electronic funds transfer (including automatic bank draft) not processed due to insufficient funds, lack of available credit or other bank return. This fee will be identified separately on your electric bill.  NEC Retail Co-op Energy may charge a “Drop To Affiliated CR” Notice Fee of up to $25 to all customers who are sent a “Drop To Affiliated CR” notice due to termination of a contract with NEC RETAILCO-OP ENERGY. This fee will be identified separately on your bill.  NEC Retail Co-op Energy may charge a Disconnection/Termination Notice Fee of up to $25 to all customers who are sent such notice due to nonpayment of their electric bill. This fee will be identified separately on your bill. If disconnection/termination occurs due to nonpayment, NEC RETAIL CO-OP ENERGY may charge a disconnection/termination fee of up to $50 and another fee of up to $50 may be charged for reconnection.  If meter readings or other billing information is not received from the TDSP, NEC Retail Co-op Energy reserves the right to bill you based on estimated usage-related information which, if used, will be identified as "estimated" on your bill.  Upon request, NEC Retail Co-op Energy will provide you with your most recent 12 month's usage history, free of charge. If you request usage history other than your most recent 12 month's usage history or request usage history more than once within a 12-month period, a charge of up to $25 ($50 for IDR meters) may apply. This fee will be shown separately on your bill.  Upon request, NEC Retail Co-op Energy will provide you with additional bill copies, duplicate bills, credit reference letters or summary billing, for which a $2 charge for each service may be applied. This fee will be shown separately on your bill.  You may be charged up to $5 per contact when NEC Retail Co-op Energy and/or its agents make a customer contact (call or letter) for actions related to collection of any unpaid amounts. This fee will be shown separately on your bill and is in addition to fees for notices and/or a legal collection letter. NEC Retail Co-op Energy may contact you at anytime by telephone at any telephone number associated with your account, including wireless telephone numbers. NEC Retail Co-op Energy may also contact you by sending text messages or e-mails, using any e-mail address you provide to us. Methods of contact may include using pre- recorded/artificial voice messages and/or use of an automatic dialing device.  You may be charged up to $25 per occurrence if NEC Retail Co-op Energy or any of its agents send you a legal collection letter for any unpaid amounts. This fee will be shown separately on your bill. Non-payment of your bill beyond the due date may result in the termination of your electric service agreement or disconnection of your electric service, whichever is applicable, after proper notice. If you choose not to pay the amount due or make acceptable payment arrangements, NEC Retail Co-op Energy will use debt collection agencies, small claims court and other legal remedies allowed by law to collect the amount you owe.  You may be charged up to $25 if NEC RETAIL CO-OP ENERGY deems it necessary to submit your balance owed to a collection agency, in addition to any fees/chages charges from the collection agency. You agree to reimburse us the fees of any collection agency, which may be based on a percentage at a maximum of 50% of the debt, and all costs and expenses, including reasonable attorney's fees, we incur in such collection efforts.  If a customer requests an investigation which results in findings NOT in favor of the customer, NEC Retail Co-op Energy may charge you for the actual cost of the investigation.  For termination of your agreement, you may incur fees and charges associated with these collection efforts. In addition to collection fees and charges, if your electric service is disconnected you may incur TDSP charges for disconnection and reconnection of your electric service.  For payments made in a foreign currency, NEC RETAIL CO-OP ENERGY will pass through to you any fees and charges it incurs in association with its (or its agent’s) acceptance of foreign currencies. NEC Retail Co-op Energy offers several convenient payment options for which you may be eligible: NEC Retail Co-op Energy Average Billing: Take the peaks and valleys out of your electricity bills with NEC Retail Co-op Energy Average Billing. NEC Retail Co-op Energy Average Billing sets your monthly bill based on your most recent 12-month average electricity usage, so you always know (within a few dollars) what to expect. While this varies slightly each month, this process avoids periodical bill reconciliation and a “thirteenth bill” each year.

Interest on Deposits. You will accrue interest on your deposit, if held more than 30 days, at an annual rate established by the PUCT. • Your deposit will be refunded when you have paid your bill for electric service for 12 consecutive months without having any late payments. • When you close your account with NEC Retail, your membership fee, your deposit and accrued interest, less any outstanding balance owed for electric service, will be refunded to you. Upon request, payment of accrued interest will be made once a year in accordance with PUCT guidelines. Billing and Payment:  You will be billed monthly for your electric service.  You may be issued a bill less frequently than monthly if you and NEC Retail agree to such an arrangement.  Your bill may be sent electronically in lieu of written mailings if you and NEC Retail agree to such an arrangement.  You will be charged a monthly service charge ((1) $7.50 for each residential service, (2) $2.50 for each security light, and (3) $34.50 for each commercial service whose demand is 35kW or greater). You will not be charged a fee to receive a standard bill via U.S. Mail that complies with the bill content requirements of §25.479 of the PUCT Substantive Rules (xxxx://xxx.xxx.xxxxx.xx.xx/rules/subrules/electric/index.cfm) . You may be charged a fee or given a discount if you and NEC Retail agree to the delivery of a non-standard bill.  Your monthly billing period is approximately 30 days.  NEC Retail will charge a $15 Nueces Electric Cooperative membership fee. This fee will be identified separately on your first electric bill and is refundable when you terminate all account services with Nueces Electric Cooperative. You will receive an annual allocation notice for patronage capital (“capital credits”). The payment/distribution of capital credits is at the discretion of the Nueces Electric Cooperative Board of Directors.  Transmission and Distribution Service Provider (TDSP) standard per kilowatt hour and fixed monthly customer delivery service charges are included in the Electricity Facts Label pricing. There may be additional TDSP charges and fees for the establishment of new service, after-hours service, meter testing, service construction/line extensions, All TDSP charges will be passed through on your monthly bill.Bills will be issued within 30 calendar days after obtaining meter usage and other billing information from the TDSP, unless it becomes necessary to validate the supplied usage information and billing information. o AEP Delivery Charges: xxxxx://xxx.xxxxxxxx.xxx/account/bills/rates/AEPTexas RatesTariffsTX.aspx o CenterPoint Delivery Charges: xxxx://xxx.xxxxxxxxxxxxxxxxx.xxx/services/electricity/bus iness/tariffs/historicalretailtariffs/ o Oncor Delivery Charges xxxxx://xxx.xxxxx.xxx/content/oncorwww/us/en/home/ about-usCharges: xxxx://xxx.xxxxxxxxxxxxxxxxxxx.xxx/electricity/tariffs/distrat es/regulatory/tariffs-rate-schedules.html default.aspx o Texas New Mexico Power (TNMP) Delivery Charges: xxxxx://xxx.xxxx.xxx/retail-providers/tariffs xxxx://xxx.xxxx.xxx/tx/xxxxx.xxx  Your bill will be due upon receipt and will be considered delinquent if it is not paid by the 16th day after issuance of the bill. Non-payment of your bill may result in the termination of this agreement, or disconnection of your electric service, whichever is applicable, after proper notice.  Late payments or delinquent or past due balances may result in a penalty of 5% of the current month's past due amount. NEC Retail may charge up to a $25 insufficient funds fee for each check or electronic funds transfer (including automatic bank draft) not processed due to insufficient funds, lack of available credit or other bank return. This fee will be identified separately on your electric bill.  NEC Retail may charge a “Drop To Affiliated CR” Notice Fee of up to $25 to all customers who are sent a “Drop To Affiliated CR” notice due to termination of a contract with NEC RETAIL. This fee will be identified separately on your bill.  NEC Retail may charge a Disconnection/Termination Notice Fee of up to $25 to all customers who are sent such notice due to nonpayment of their electric bill. This fee will be identified separately on your bill. If disconnection/termination occurs due to nonpayment, NEC RETAIL may charge a disconnection/termination fee of up to $50 and another fee of up to $50 may be charged for reconnection.  If meter readings or other billing information is not received from the TDSP, NEC Retail reserves the right to bill you based on estimated usage-related information which, if used, will be identified as "estimated" on your bill.  Upon request, NEC Retail will provide you with your most recent 12 month's usage history, free of charge. If you request usage history other than your most recent 12 month's usage history or request usage history more than once within a 12-month period, a charge of up to $25 ($50 for IDR meters) may apply. This fee will be shown separately on your bill.  Upon request, NEC Retail will provide you with additional bill copies, duplicate bills, credit reference letters or summary billing, for which a $2 charge for each service may be applied. This fee will be shown separately on your bill.  You may be charged up to $5 per contact when NEC Retail and/or its agents make a customer contact (call or letter) for actions related to collection of any unpaid amounts. This fee will be shown separately on your bill and is in addition to fees for notices and/or a legal collection letter. NEC Retail may contact you at anytime by telephone at any telephone number associated with your account, including wireless telephone numbers. NEC Retail may also contact you by sending text messages or e-mails, using any e-mail address you provide to us. Methods of contact may include using pre- recorded/artificial voice messages and/or use of an automatic dialing device.  You may be charged up to $25 per occurrence if NEC Retail or any of its agents send you a legal collection letter for any unpaid amounts. This fee will be shown separately on your bill. Non-payment of your bill beyond the due date may result in the termination of your electric service agreement or disconnection of your electric service, whichever is applicable, after proper notice. If you choose not to pay the amount due or make acceptable payment arrangements, NEC Retail will use debt collection agencies, small claims court and other legal remedies allowed by law to collect the amount you owe.  You may be charged up to $25 if NEC RETAIL deems it necessary to submit your balance owed to a collection agency, in addition to any fees/chages charges from the collection agency. You agree to reimburse us the fees of any collection agency, which may be based on a percentage at a maximum of 50% of the debt, and all costs and expenses, including reasonable attorney's fees, we incur in such collection efforts.  If a customer requests an investigation which results in findings NOT in favor of the customer, NEC Retail may charge you for the actual cost of the investigation.  For termination of your agreement, you may incur fees and charges associated with these collection efforts. In addition to collection fees and charges, if your electric service is disconnected you may incur TDSP charges for disconnection and reconnection of your electric service.  For payments made in a foreign currency, NEC RETAIL will pass through to you any fees and charges it incurs in association with its (or its agent’s) acceptance of foreign currencies. NEC Retail offers several convenient payment options for which you may be eligible: NEC Retail Average Billing: Take the peaks and valleys out of your electricity bills with NEC Retail Average Billing. NEC Retail Average Billing sets your monthly bill based on your most recent 12-month average electricity usage, so you always know (within a few dollars) what to expect. While this varies slightly each month, this process avoids periodical bill reconciliation and a “thirteenth bill” each year.