Issue Date Comment Author. FINAL 13/10/2020 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated the host of the Component Provider and Section 7. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 to 31/12/2022. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on The Agreement extends the Resource Center OLA2 with the following information: Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not e...
Issue Date Comment Author. FINAL 21/11/2020 Agreed OLA with the provider till 10/2021 Xxxxxxxx Xx Xxxxx The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Issue Date Comment Author v1 05/04/2019 OLA agreed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Issue Date Comment Author. FINAL 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the provider till 01/2019 Xxxxxxxx Xx Xxxxx v3 19/12/2018 Extended OLA with the provider till 01/2020 Xxxxxxxx Xx Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx v7 07/02/2023 Update OLA template Xxx Xxxx v8 01/07/2023 Extended OLA with the provider till 06/2024 Xxx Xxxx The EGI glossary of terms is available at: xxxxx://xx.xxx.xx/glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Issue Date Comment Author. FINAL 11/11/2019 OLA agreed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended OLA with the provider till 12/2021 Xxxxxxxx Xx Xxxxx The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Issue Date Comment Author. FINAL 26/10/2018 SLA agreed with the Customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Issue Date Comment Author. FINAL 19/11/2019 SLA agreed with the Customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx v0.2 08/09/2020 Extended agreement till 03/2021 (new EOSC-hub project end) Xxxxxxxx Xx Xxxxx v0.3 26/03/2021 Extended agreement till 06/2023 Xxxxxxxx Xx Xxxxx The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Issue Date Comment Author. FINAL 19/08/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 03/11/2017 OLA extended with the provider until 12/2018 Xxxxxxxx Xx Xxxxx v3 19/12/2018 OLA extended with the provider until 12/2019 Xxxxxxxx Xx Xxxxx v4 22/11/2019 OLA extended with the provider until 12/2020 Xxxxxxxx Xx Xxxxx The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Issue Date Comment Author. FINAL 07/06/2016 Final version OLA Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v1.1 13/11/2017 New final version. OLA extended till 01/2019 Xxxxxxxx Xx Xxxxx The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
Issue Date Comment Author. FINAL 21/06/2016 SLA signed with the Customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx v2 05/02/2018 Updated SLA until 01/2020 Xxxxxxxx Xx Xxxxx v3 22/11/2019 Updated SLA until 01/2021 Xxxxxxxx Xx Xxxxx The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119.
