Common use of Issue Date Comment Author Clause in Contracts

Issue Date Comment Author. FINAL 31/01/2021 Agreed OLA with the Component Provider Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and 100%IT (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs. The Customer is a consortium represented by PNOConsultant. This Agreement is valid from 01/01/2021 to 31/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 31/01/2021 13/10/2020 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that 03/01/2022 Updated the unused budget during host of the service reporting period will be freedComponent Provider and Section 7. Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program PolicyCLOUD1 aims to give SMEs easy access harness the potential of digitisation, big data and cloud technologies to digital twinsimprove the modelling, creation and implementation of policy. A Digital Twin is a computerIn three years (2020-based application/simulation that mimics 2023) the real production line project will address challenges faced by many businesses and public administrations of a company improving how they make policy decisions by accessing and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsusing data. The Customer is a consortium represented by PNOConsultantATOS. This Agreement is valid from 01/01/2021 01/08/2020 to 31/12/202331/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreementagreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month 136 Memory per core (GB): 400GB RAM @ £1.75 per GB per month 336 Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month 40 Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5The INDIGO-2680 v4 @ 2.40GHz)DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 use4 Duration: 01/01/2021 01/08/2020 - 31/12/2023 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£€] Compute 1587.50£4 per month5 34,000€ Storage Free (included in the compute costs) Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. 5,000€ Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. 39,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xxxx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 31/01/2021 Agreed OLA SLA with the Component Provider Customer Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation v0.3 01/04/2022 Added P4U OLA with IFCA to provide GPU access. Added DataHub for dedicated space for the model repository. Added EGI Check-In. Xxxxxxxxx Xxxx-Xxxxxx, Xxxxxx Xxxxx Xxxxx. TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 8 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 10 Violations 10 Escalation and complaints 10 11 Information security and data protection 10 11 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 11 Of the Customer 12 Finance and Administration administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 12 13 Review, extensions and termination 13 The present Operational Service Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and 100%IT DIGITbrain/xx.xxxxxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs. The Customer is a consortium represented by PNOConsultant. This Agreement is valid from 01/01/2021 to 31/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider on 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submissionCustomer. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a the customer directly pays for the service used. The Services are defined by the following properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT CategoryIFCA ServiceCategory: Cloud Compute Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month 10 Memory per core (GB): 400GB RAM @ £1.75 per GB per month 45 GB in total Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month 25 GB Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month 1 Allocation type: Pledged Pledged2 Pledge Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Access to GPU Nvidia T4 2 Resources are exclusively reserved to the Customer Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month ● NVME Flash Disk (high IOPS disk): £0.12 per GB per month ● IPv4 addresses: £1.75 per IPv4 per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 Pay-for-use 3 See service offer for specifications (e.g. pricing, administration) Duration: 01/01/2021 - 31/12/2023 01/04/2022 - 31/12/2023 GOCDB endpoints URLs xxxxx-xxx.000xxxxxxxxx.xxx (xxx.xxxxxxxxx.xxxx) xxxxxx.xxxxx.xxxx.xx (xxx.xxxxxxxxx.xxxxxxx) Storage Resource Centre CYFRONET IFCA Category DataHub Online Storage Guaranteed storage capacity [TB]: 10GB 1 TB Opportunistic storage capacity [TB]: N/A N/A Standard interfaces supported: REST, CDMI POSIX Storage technology: OneData Ceph Other technical requirements: Dedicated space for DIGITbrain Model Repository N/A Duration: 01/04/2022 - 31/12/2023 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Pay-for-use Allocation type: Pledged Pledged Security Resource Centre GRNET Category Check-In (as community AAI/IdP). Deployment type Shared AAI Protocol OIDC, XXXX User registration and group management Operated by EGI: xxxxx://xxx.xxx.xx/registry/ COmanage group: xx.xxxxxxxxxx.xx Enrollment URL: xxxxx://xxx.xxx.xx/registry/co_petitions/start/coef:142 Duration 01/04/2022 - 31/12/2023 Payment mode offer: Sponsored Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] GBP EUR Compute 1587.50£4 1587.50£ per month5 month 812,49€ per VM per month with the following specs: ● 10 vCPUs ● 45 GB RAM ● 25 GB local disk ● GPU Nvidia T4 for extended periods, (at least 1 month) a discount of up to 50% on the fixed price will be applied Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total Storage 13,31€ per TB per month Total45 19050.0 £4 £ per year5 year 9909.6 € per year Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 31/01/2021 30/09/2022 Agreed OLA with the Component Provider Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT IISAS-FedCloud (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program PolicyCLOUD1 aims to give SMEs easy access harness the potential of digitisation, big data and cloud technologies to digital twinsimprove the modelling, creation and implementation of policy. A Digital Twin is a computerIn three years (2020-based application/simulation that mimics 2023) the real production line project will address challenges faced by many businesses and public administrations of a company improving how they make policy decisions by accessing and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsusing data. The Customer is a consortium represented by PNOConsultantATOS. This Agreement is valid from 01/01/2021 01/10/2022 to 31/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement30/04/2023. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021on 30/09/2022. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute 1 xxxxx://xxxxxxxxxxx.xx/ Resource Centre: 100%IT IISAS-FedCloud Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month 136 Memory per core (GB): 400GB RAM @ £1.75 per GB per month 336 in total Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month See Online Storage Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month 15 Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz)Members of the Virtual Organisation "xx.xxxxxxxxxxx.xx" need permission to create images in the OpenStack project. CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 01/10/2022 - 31/12/2023 30/04/2023 Online Storage Resource Centre IISAS-FedCloud Category Online Storage Guaranteed storage capacity [TB]: 2 TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: Block storage Storage technology: Ceph distributed storage and NFS storage backed by disk array. Other technical requirements: Duration: 01/10/2022 - 30/04/2023 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£€] Compute 1587.50£4 per month5 14,300 € excl. VAT Storage Included in the compute costs. Technical support Technical support on Included in the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional costcompute costs. Total 19050.0 £14,300 €4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 Accounting5 ● Service Monitoring7 Monitoring6 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xxxx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8Tool7. ● The provider must provide justification for downtime periods exceeding 24 hours. 4 Excluding VAT (reverse charging) 5 xxxx://xxxxxxxxxx.xxx.xx/ 7 xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/broadcast ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9Desk8. Access requires a valid X.509 or the login via a EGI SSO account10account9. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 16:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT NCG-XXXXXX-PT (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/05/2016 to 31/12/2023. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed 30/11/2015 OLA signed with the Component Provider provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. 15/02/2018 Updated OLA until 12/2018 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.3 05/12/2018 Updated OLA until 12/2019 Xxxxxxxx Xx Xxxxx v0.4 22/11/2019 Updated OLA until 12/2020 Xxxxxxxx Xx Xxxxx v0.5 28/05/2021 Updated OLA until 12/2022 Xxxxxxxx Xx Xxxxx v0.6 09/01/2022 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx v0.7 11/11/2022 Updated OLA until 12/2023 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT INFN-CLOUD-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin The National Bioinformatics Infrastructure Sweden (NBIS)1 is a computer-based application/simulation that mimics distributed national research infrastructure supported by the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsSwedish Research Council (Vetenskapsrådet) providing bioinformatics support to life science researchers. The Customer User is a consortium represented by PNOConsultantthe Uppsala University, Sweden2. This Agreement is valid from 01/01/2021 01/12/2015 to 31/12/202301/12/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 05/04/2019 Agreed OLA with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that 14/12/2020 Extended the unused budget during agreement with the service reporting period will be freed. Component Provider till 06/2023 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.3 05/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program The Fusion EGI-ACE Competence Centre1 wishes to give SMEs easy access demonstrate making use of EOSC computational and storage resources for running containerised modelling applications (primarily HPC and HTC). This requirement derives from the fact that local resources are not scaled for peak demand and we wish to digital twins. A Digital Twin is use the infrastructure provided by EOSC (and public cloud providers) as a computerscalable, non-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsvendor specific resource. The Customer User is a consortium represented by PNOConsultantthe UK Atomic Energy Authority (UKAEA)2. This Agreement is valid from 01/01/2021 01/08/2019 to 31/12/202330/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT INFN-XXXXXXX (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/09/2016 to 31/12/2023. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed OLA SLA with the Component Provider Customer Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 8 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 10 Violations 10 Escalation and complaints 10 11 Information security and data protection 10 11 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 11 Of the Customer 12 Finance and Administration administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 12 13 Review, extensions and termination 13 The present Operational Service Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and 100%IT DIGITbrain/xx.xxxxxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs. The Customer is a consortium represented by PNOConsultant. This Agreement is valid from 01/01/2021 to 31/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider on 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submissionCustomer. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a the customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below linksproperties: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ Compute 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT CategoryServiceCategory: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.Pledged

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT INFN-PISA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/08/2016 to 31/12/2023. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 05/05/2021 Agreed OLA with the Component Provider Enol Xxxxxxxxx Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. 22/01/2022 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin O3AS is a computerservice set up to analyse ozone projections and forecast their evolution on a long-based application/simulation that mimics the real production line term Researchers to study, for example, how stratospheric ozone protects life on Earth from harmful UV radiation by providing robust results of a company ozone projections for impact studies to gauge potential damage and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsavoid damage. The Customer is a consortium represented by PNOConsultantthe EOSC-Synergy consortium. This Agreement is valid from 01/01/2021 01/05/2021 to 31/12/202331/10/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 21/11/2020 Agreed OLA with the Component Provider till 10/2021 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that 16/12/2021 Extend the unused budget during agreement with the service reporting period will be freed. Component Provider till 10/2022 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT IN2P3-IRES (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The two B-factory experiments (Belle at KEKB, BaBar at PEPII) observed the first large signals for CP violation (matter-antimatter asymmetries) in the B meson sector in 2001. These results demonstrated Xxxxxxxxx and Xxxxxxx's hypothesis for the origin of the CP violation is an EU innovation program correct and provided the experimental foundation for their 2008 Nobel Prize in Physics. Belle II1, the first super B-Factory experiment, is designed to give SMEs easy access to digital twinsmake precise measurements of weak interaction parameters and find NP (New Physics) beyond the Standard Model of particle physics. A Digital Twin is In June 2020, SuperKEKB, the new e+e- collider, achieved a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twinnew instantaneous luminosity world record, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs2.4x1034 cm-2s-1. The Customer is a consortium represented by PNOConsultantthe Belle II Collaboration (VO name is belle). This Agreement is valid from 01/01/2021 01/10/2020 to 31/12/202331/10/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 6 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 9 Review, extensions and termination 13 9 References 9 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT IN2P3-CPPM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/02/2016 to 31/12/2023. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 26/03/2020 Agreed OLA with the Component Provider provider to support COVID-19 research projects Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. 11/12/2020 Extend agreement till 06/2023 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT CESGA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The main objective of WeNMR is an EU innovation program to give SMEs easy lower barriers for scientists to access modern e-Science solutions from micro to digital twinsmacro scales. A Digital Twin is a computerBy building on grid- and cloud-based application/simulation that mimics infrastructures and on the real production line of a company existing expertise available within WeNMR1 and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures N4U2 and can predict maintenance needsby integrating molecular structural biology and medical imaging services and data. The Customer is a consortium represented by PNOConsultantthe Faculty of Science – Chemistry, Utrecht University. This Agreement is valid from 01/01/2021 01/03/2020 to 31/12/202330/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 13/10/2020 Agreed OLA with the Component Provider provider Xxxxx Cauhé Enol Xxxxxxxxx, Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and 100%IT Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program PolicyCLOUD1 aims to give SMEs easy access harness the potential of digitisation, big data and cloud technologies to digital twinsimprove the modelling, creation and implementation of policy. A Digital Twin is a computerIn three years (2020-based application/simulation that mimics 2023) the real production line project will address challenges faced by many businesses and public administrations of a company improving how they make policy decisions by accessing and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsusing data. The Customer is a consortium represented by PNOConsultantATOS. This Agreement is valid from 01/01/2021 01/08/2020 to 31/12/202331/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreementagreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/202113/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT RECAS-BARI Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month 68 Memory per core (GB): 400GB RAM @ £1.75 per GB per month 304 Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month 40 Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5The INDIGO-2680 v4 @ 2.40GHz)DataCloud PaaS orchestrator will be available on the same resources, without an additional cost. CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 01/08/2020 - 31/12/2023 3 See service offer for specifications (e.g. pricing31/12/2022 Online Storage Resource Centre RECAS-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at without an additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 6 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 9 Review, extensions and termination 13 9 References 9 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT CESNET-MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/12/2017 to 31/12/2023. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT GRIF (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/01/2016 to 31/12/2023. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT CKIYDUFB (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/02/2018 to 31/12/202330/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 05/05/2021 Agreed OLA with the Component Provider Enol Xxxxxxxxx Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. 22/01/2022 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT IFCA-LCG2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin O3AS is a computerservice set up to analyse ozone projections and forecast their evolution on a long-based application/simulation that mimics the real production line term Researchers to study, for example, how stratospheric ozone protects life on Earth from harmful UV radiation by providing robust results of a company ozone projections for impact studies to gauge potential damage and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsavoid damage. The Customer is a consortium represented by PNOConsultantthe EOSC-Synergy consortium. This Agreement is valid from 01/01/2021 01/05/2021 to 31/12/202331/10/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 6 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 9 Review, extensions and termination 13 9 References 9 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT CREATIS-INSA-LYON (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/01/2018 to 31/12/2023. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT OBSPM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/05/2016 to 31/12/2023. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 11/06/2019 Agreed OLA with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that 14/12/2020 Extended the unused budget during agreement with the service reporting period will be freed. Component Provider till 06/2023 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.3 05/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT UNIV-LILLE (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program The Fusion EGI-ACE Competence Centre1 wishes to give SMEs easy access demonstrate making use of EOSC computational and storage resources for running containerised modelling applications (primarily HPC and HTC). This requirement derives from the fact that local resources are not scaled for peak demand and we wish to digital twins. A Digital Twin is use the infrastructure provided by EOSC (and public cloud providers) as a computerscalable, non-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsvendor specific resource. The Customer User is a consortium represented by PNOConsultantthe UK Atomic Energy Authority (UKAEA)2. This Agreement is valid from 01/01/2021 01/08/2019 to 31/12/202330/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 11/11/2021 Agreed OLA with the Component Provider Xxxxxxxxxx Xxxxxxxxx Xxxxxx Xxxxx v0.2 05/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT TR-FC1-ULAKBIM (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program The Fusion EGI-ACE Competence Centre1 wishes to give SMEs easy access demonstrate making use of EOSC computational and storage resources for running containerised modelling applications (primarily HPC and HTC). This requirement derives from the fact that local resources are not scaled for peak demand and we wish to digital twins. A Digital Twin is use the infrastructure provided by EOSC (and public cloud providers) as a computerscalable, non-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsvendor specific resource. The Customer User is a consortium represented by PNOConsultantthe UK Atomic Energy Authority (UKAEA)2. This Agreement is valid from 01/01/2021 22/04/2021 to 31/12/202330/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 05/05/2021 Agreed OLA with the Component Provider Enol Xxxxxxxxx Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. 22/01/2022 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT BIFI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The LAGO (Latin American Giant Observatory)1 project is an EU innovation program extended Astroparticle Observatory at global scale. It is mainly oriented to give SMEs easy access basic research on three branches of astroparticle physics: the extreme universe, space weather phenomena, and atmospheric radiation at ground level. The LAGO detection network consists in single or small arrays of particle detectors at ground level, spanning over different sites located at significantly different latitudes (currently from Mexico up to digital twinsthe Antarctic region) and different altitudes (from sea level up to more than 5000 meters over sea level), covering a huge range of geomagnetic rigidity cut-offs and atmospheric absorption/reaction levels. A Digital Twin The LAGO Project is operated by the LAGO Collaboration, a computernon-based application/simulation that mimics centralized and distributed collaborative network of more than 100 scientists from more than 30 institutions in 11 countries. Finally, detectors installed in various universities are used as a tool to teach students about particle and astroparticle physics, in particular by leading them to the real production line measurement of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsmuon decay. The Customer is a consortium represented by PNOConsultantthe EOSC-Synergy consortium. This Agreement is valid from 01/01/2021 01/05/2021 to 31/12/202331/10/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 6 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 7 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 8 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 10 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT IN2P3-IRES (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/05/2016 to 31/12/202330/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 13/10/2020 Agreed OLA with the Component Provider Xxxxx Xxxxx Xxxx Xxxxxxxxx, Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that 03/01/2022 Updated the unused budget during host of the service reporting period will be freedComponent Provider and Section 7. Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT Department of Physics of Bari University X. Xxxx (owner with INFN of the ReCaS-Bari data centre) (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program PolicyCLOUD1 aims to give SMEs easy access harness the potential of digitisation, big data and cloud technologies to digital twinsimprove the modelling, creation and implementation of policy. A Digital Twin is a computerIn three years (2020-based application/simulation that mimics 2023) the real production line project will address challenges faced by many businesses and public administrations of a company improving how they make policy decisions by accessing and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsusing data. The Customer is a consortium represented by PNOConsultantATOS. This Agreement is valid from 01/01/2021 01/08/2020 to 31/12/202331/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreementagreement (September-October 2022). The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021on 13/10/2020. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ xxxxx://xxxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT INFN-CLOUD-BARI Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month 68 Memory per core (GB): 400GB RAM @ £1.75 per GB per month 304 Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month 40 Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Yes. Access to the VPN is also provided. Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5The INDIGO-2680 v4 @ 2.40GHz)DataCloud PaaS orchestrator3 will be available on the same resources, without an additional cost. CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 use4 Duration: 01/01/2021 01/08/2020 - 31/12/2023 31/12/2022 Online Storage Resource Centre INFN-CLOUD-BARI Category Online Storage Guaranteed storage capacity [TB]: 2TB Opportunistic storage capacity [TB]: N/A Standard interfaces supported: POSIX/Object Storage Storage technology: N/A Other technical requirements: Additional 50-100GB of OpenStack Swift Storage will be made available, without an additional cost. 3 xxxxx://xxxxxx-xxxx.xxxxx.xx.xxxx.xx/ 4 See service offer for specifications (e.g. pricing, administration) Duration: 01/08/2020 - 31/12/2022 Payment ode offer: Pay-for-use Allocation type: Pledged Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx xx.xxxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£€] Compute 1587.50£4 per month5 20,000€ Storage Free (included in the compute costs) Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. 5,000€ Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. 25,000€5 The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xxxx.xxxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 31/01/2021 Agreed 28/11/2017 OLA agreed with the Component Provider provider till May 2020 Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement Xxxxx V2 04/09/2019 Storage for JIRA Service expanded to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation 100GB Xxxxx Xxxxxxxxx VFINAL 10/09/2019 OLA agreed with provider until 31 May 2020 Xxxxx Xxxxxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 7 Of the Component Provider 11 7 Of the EGI Foundation 12 7 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 7 Review, extensions and termination 13 8 The present Operational Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and 100%IT IISAS-FedCloud (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin GEOSS (Global Earth Observation System of Systems) is a computercoordinated effort of GEO’s mission to improve EO data management and exploitation systems’ interoperability (at technical, semantic, organisational levels). The NextGEOSS project, a European contribution to GEOSS, proposes to develop the next generation data hub and platform for Earth Observations, where the users can connect to access data and to deploy EO-based application/simulation that mimics applications. The concept revolves around providing the real production line data and resources to the user communities, including Cloud Computing resources, connected to provide an integrated work environment for application builders. An essential asset of a company NextGEOSS is the strong emphasis put on engaging the communities of providers and runs users and bridging the space in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsbetween. The Customer is a consortium represented by PNOConsultantNextGEOSS. This Agreement is valid from 01/01/2021 01/03/2018 to 31/12/202331/05/2020. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not expressed decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.Provider

Issue Date Comment Author. FINAL 31/01/2021 Agreed OLA SLA with the Component Provider Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Customer Xxxxxxxx Xx Xxxxx/EGI Foundation TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 8 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 10 Violations 10 Escalation and complaints 10 11 Information security and data protection 10 11 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 11 Of the Customer 12 Finance and Administration administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 12 13 Review, extensions and termination 13 The present Operational Service Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and 100%IT DIGITbrain/xx.xxxxxxxxxx.xx (the Component ProviderCustomer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs. The Customer is a consortium represented by PNOConsultant. This Agreement is valid from 01/01/2021 to 31/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement. The Agreement was discussed and approved by the EGI Foundation Customer and the Component Provider on 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services All services provided by EGI are listed under: xxxxx://xxx.xxx.xx/services/ Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a the customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below linksproperties: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT CategoryServiceCategory: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.Pledged

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT INFN-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/05/2016 to 31/12/2023. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 5 Support 6 Support 7 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 6 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 9 Of the Component Provider 11 9 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 10 Review, extensions and termination 13 10 References 10 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT BEIJING-LCG2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/09/2016 to 31/12/2023. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed 28/11/2017 OLA agreed with the Component Provider provider till May 2020 Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement Xxxxx V1 14/12/2018 The provider has extended the RAM of one node of the CKAN cluster from 16GB to clarify that 32GB. Updated the unused budget during the service reporting period will be freed. OLA Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx 24/07/2019 change name of the provider from CESNET- MetaCloud to CESNET-MCC Xxxxxxxxxx Xxxxxxxxx V2 04/09/2019 Updated agreement with new resources for CKAN cluster. Xxxxx Xxxxxxxxx FINAL 18/09/2019 Final version agreed with provider Xxxxx Xxxxxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 6 Incident handling 7 6 Service requests 7 6 Service level targets 8 6 Limitations and constraints 8 7 Communication, reporting and escalation 9 7 General communication 9 7 Regular reporting 9 7 Violations 10 7 Escalation and complaints 10 8 Information security and data protection 10 8 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 8 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 8 Review, extensions and termination 13 8 The present Operational Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and 100%IT CESNET-MCC (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin GEOSS (Global Earth Observation System of Systems) is a computercoordinated effort of GEO’s mission to improve EO data management and exploitation systems’ interoperability (at technical, semantic, organisational levels). The NextGEOSS project, a European contribution to GEOSS, proposes to develop the next generation data hub and platform for Earth Observations, where the users can connect to access data and to deploy EO-based application/simulation that mimics applications. The concept revolves around providing the real production line data and resources to the user communities, including Cloud Computing resources, connected to provide an integrated work environment for application builders. An essential asset of a company NextGEOSS is the strong emphasis put on engaging the communities of providers and runs users and bridging the space in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsbetween. The Customer is a consortium represented by PNOConsultantNextGEOSS. This Agreement is valid from 01/01/2021 01/03/2018 to 31/12/202331/05/2020. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not expressed decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.Provider

Issue Date Comment Author. FINAL 31/01/2021 Agreed 1.09.2016 Final version Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx 06/12/2017 Discussing one year extension, until Dec 2018 Xxxxxxxxxx Xxxxxxx v1.1 22/01/2018 OLA with the extended until Dec 2018, added some information about HA configuration Xxxxxxxxxx Xxxxxxx, Xxxxxxx Xxxxxxxxxx v1.2 30/01/2019 Yearly review, 1 year extension until Dec 2019 Xxxxxxxxxx Xxxxxxx, Xxxxxxx Xxxxxxxxxx v1.3 03/12/2019 yearly review, 1 year extension until Dec 2020, updated Component Provider Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freedcontact, updated Violations, Escalations and Complaints sections. Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxxxxxxx Xxxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 Regular reporting 9 6 Violations 10 6 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 7 Of the Component Provider 11 7 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 8 Review, extensions and termination 13 8 The present Operational Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and 100%IT UKRI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs. The Customer is a consortium represented by PNOConsultant. This Agreement is valid from 01/01/2021 1/01/2016 to 31/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement31/12/2020. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/20211/11/2016; the 1 year extension of the agreement was discussed and approved on 03/12/2019. The Agreement extends Component Provider is bound by the Resource Center OLA2 with terms and conditions of the following informationEGI Default Operational Level Agreement1 supplemented by the terms and conditions of this specific Agreement: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised following properties: Technical The CernVM File System (CernVM-FS or CVMFS) is a read-only file system designed to deliver scientific software onto virtual machines and physical worker nodes in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contendeda fast, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racksscalable, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the networkreliable way. Multiple independent internet connections are also in place to ensure the service CernVM-FS is always available. Data is stored on multiple redundant servers, so no a file system with a single hardware failure can cause any loss source of data. In additionThis single source, we can offer NVMe flash disk the repository Stratum-0, is maintained on a dedicated release manager machine or CVMFS Uploader. The CVMFS Uploader is hosted by a server that offers read-write access to the repository maintainers via a GSI interface. The Stratum-0 server is publishing the current state of the repository from the release manager machine and is hosted by a node providing Scientific Linux OS, AUFS-enabled kernel (maintained by CERN developers), Apache HTTP server and specific CernVM-FS packages (maintained and distributed by CERN). Coordination This activity is responsible for the high performance SSD storage, offering very high IO capability in excess coordination of the system operation and upgrade activities with those partners that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective charge of operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centresother systems that depend on it.

Issue Date Comment Author. FINAL 31/01/2021 Agreed 15/01/2021 OLA signed with the Component Provider provider. Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. 11/12/2021 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT INFN-LNL-2 (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The main objective of WeNMR is an EU innovation program to give SMEs easy lower barriers for scientists to access modern e-Science solutions from micro to digital twinsmacro scales. A Digital Twin is a computerBy building on grid- and cloud-based application/simulation that mimics infrastructures and on the real production line of a company existing expertise available within WeNMR1 and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures N4U2 and can predict maintenance needsby integrating molecular structural biology and medical imaging services and data. The Customer is a consortium represented by PNOConsultantthe Faculty of Science – Chemistry, Utrecht University. This Agreement is valid from 01/01/2021 to 31/12/202330/06/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed OLA with the Component Provider Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. Xxxxxxxx Xx Xxxxx/EGI Foundation TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 7 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 9 Violations 10 Escalation and complaints 10 Information security and data protection 10 Responsibilities 11 Of the Component Provider 11 Of the EGI Foundation 12 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 Review, extensions and termination 13 The present Operational Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and 100%IT (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needs. The Customer is a consortium represented by PNOConsultant. This Agreement is valid from 01/01/2021 to 31/12/2023. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 19050.0£4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.

Issue Date Comment Author. FINAL 31/01/2021 05/05/2021 Agreed OLA with the Component Provider Enol Xxxxxxxxx Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freed. 22/01/2022 Updated OLA template (v2.13) Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT CETA-GRID (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin O3AS is a computerservice set up to analyse ozone projections and forecast their evolution on a long-based application/simulation that mimics the real production line term Researchers to study, for example, how stratospheric ozone protects life on Earth from harmful UV radiation by providing robust results of a company ozone projections for impact studies to gauge potential damage and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsavoid damage. The Customer is a consortium represented by PNOConsultantthe EOSC-Synergy consortium. This Agreement is valid from 01/01/2021 01/05/2021 to 31/12/202331/10/2022. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed 11/11/2019 OLA agreed with the Component Provider. Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/11/2020 Extended OLA with the Component Provider Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that the unused budget during the service reporting period will be freedtill 12/2021. Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v0.3 11/12/2021 Updated OLA template (v2.13). Updated the name of the Component Provider. Extend the OLA with the Component Provider till 12/2022. Xxxxxxxx Xx Xxxxx v0.4 11/11/2022 Extended OLA with the Component Provider till 12/2023. Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 5 Service hours and exceptions 6 9 Support 7 9 Incident handling 7 9 Service requests 7 10 Service level targets 8 10 Limitations and constraints 8 10 Communication, reporting and escalation 9 10 General communication 9 10 Regular reporting 9 11 Violations 10 11 Escalation and complaints 10 11 Information security and data protection 10 12 Responsibilities 11 13 Of the Component Provider 11 13 Of the EGI Foundation 12 13 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 14 Review, extensions and termination 13 14 References 14 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT INFN-CLOUD-BARI (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 CLARIN stands for "Common Language Resources and Technology Infrastructure". It is a research infrastructure that was initiated from the vision that all digital language resources and tools from all over Europe and beyond are accessible through a single sign-on online environment for the support of researchers in the humanities and social sciences. In 2012 CLARIN ERIC1 was established and took up the mission to create and maintain an EU innovation program infrastructure to give SMEs support the sharing, use and sustainability of language data and tools for research in the humanities and social sciences. Currently CLARIN provides easy and sustainable access to digital twinslanguage data (in written, spoken, or multimodal form) for scholars in the social sciences and humanities, and beyond. A Digital Twin is a computer-based application/simulation that mimics the real production line of a company and runs in parallel with the real manufacturing process. Using this Digital TwinCLARIN also offers advanced tools to discover, companies can rationalise the manufacturing processexplore, make predictions regarding expected machine failures and can predict maintenance needsexploit, annotate, analyse or combine such data sets, wherever they are located. The Customer is a consortium represented by PNOConsultantthe XXXXXX XXXX. This Agreement is valid from 01/01/2021 01/11/2019 to 31/12/2023. The Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on

Issue Date Comment Author. FINAL 31/01/2021 Agreed 13/09/2016 OLA signed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v2 10/11/2017 Extended OLA with the Component Provider provider till 01/2019 Xxxxxxxx Xx Xxxxx/EGI Foundation v0.2 16/07/2021 Added a statement to clarify that Xxxxx v3 19/12/2018 Extended OLA with the unused budget during the service reporting period will be freed. provider till 01/2020 Xxxxxxxx Xx Xxxxx/EGI Foundation Xxxxx v4 22/11/2019 Extended OLA with the provider till 01/2021 Xxxxxxxx Xx Xxxxx v5 12/01/2021 Extended OLA with the provider till 06/2023 Xxx Xxxx v6 18/01/2022 Update OLA template Xxx Xxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 5 Support 7 5 Incident handling 7 5 Service requests 7 5 Service level targets 8 5 Limitations and constraints 8 6 Communication, reporting and escalation 9 6 General communication 9 6 Regular reporting 9 6 Violations 10 7 Escalation and complaints 10 7 Information security and data protection 10 7 Responsibilities 11 8 Of the Component Provider 11 8 Of the EGI Foundation 12 9 Of the Customer 12 Finance and Administration 12 Service Offers 12 Invoicing and Payment Schedule 12 9 Review, extensions and termination 13 9 References 9 The present Operational Level Agreement (“the Agreement’”) is made between EGI Foundation (the Service Provider) and 100%IT INFN-CATANIA (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. DIGITbrain1 The “Life-Science community” covers notably the following scientific domains: bioinformatics, genomics, bio-banking, medical imaging, (statistical) analysis and systems biology (e.g., virtual physiological human). It covers research groups from Universities, research centers and industry, IT actors developing tools for Life Sciences, hospitals and ESFRIs. The goal of the VRC is an EU innovation program to give SMEs easy access to digital twins. A Digital Twin is a computer-based application/simulation that mimics serve the real production line European Life Sciences community in its exploitation of a company and runs in parallel with the real manufacturing process. Using this Digital Twin, companies can rationalise the manufacturing process, make predictions regarding expected machine failures and can predict maintenance needsgrid. The Customer is a consortium represented by PNOConsultantthe French National Center for Scientific Research (CNRS). This Agreement is valid from 01/01/2021 01/05/2016 to 31/12/2023. The 30/06/2023.. Once approved, this Agreement is automatically renewed, as long as the Component Provider will guarantee does not express a decision to terminate the availability of the platform for Agreement at least a maximum of 90 days from the end of the agreement, or until the final DIGITbrain review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months month before the end date of this agreementthe Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider 31/01/2021. The Agreement extends the Resource Center OLA2 with the following information: 1 The Services Possible allocation types: ● Pledged - Resources are exclusively reserved to the Community and the job will be executed immediately after submission. ● Opportunistic - Resources are not exclusively allocated, but subject to local availability. ● Time allocation - Resources are available in fair share-like mode for a fixed time period. Possible payment mode offer: ● Sponsored - Model where the customer uses services that are funded, or co-funded by the European Commission or government grants. ● Pay-for-use - Model where a customer directly pays for the service used. The Services are defined by the properties summarised in the following table described in the below links: ● Cloud Compute: xxxxx://xxx.xxx.xx/services/cloud-compute/ 1 xxxxx://xxxxxxxxxx.xx/ 2 xxxxx://xxxxxxxxx.xxx.xx/document/31 ● Online Storage: xxxxx://xxx.xxx.xx/services/online-storage/ Cloud Compute Resource Centre: 100%IT Category: Cloud Compute Number of virtual CPU cores: 160 vCPUs @ £3.75 per vCPU per month Memory per core (GB): 400GB RAM @ £1.75 per GB per month Local disk (GB): 4000GB standard disk @ £0.035 per GB per month 500GB NVMe Flash high-speed disk @ £0.12 per GB per month Public IP addresses: 50 IPv4 addresses @ £1.75 per address per month Allocation type: Pledged Other technical requirements: All computing servers use Dell hardware running Intel(R) Xeon(R) CPUs (min spec E5-2680 v4 @ 2.40GHz). CPUs are not over-contended, so users will achieve the maximum possible performance from the servers. Dual redundant power supplies feed all racks, and network connectivity also features multiple redundant connectivity based on Cisco and Juniper networking components throughout the network. Multiple independent internet connections are also in place to ensure the service is always available. Data is stored on multiple redundant servers, so no single hardware failure can cause any loss of data. In addition, we can offer NVMe flash disk for the high performance SSD storage, offering very high IO capability in excess of that normally achieved with conventional SSDs and capable of handling the most demanding workloads. Additional resources can be added at a cost of: ● £3.75 per vCPU per month ● £1.75 per GB RAM per month ● £0.035 per GB of Disk per month Payment mode offer: Pay-for-use3 Duration: 01/01/2021 - 31/12/2023 3 See service offer for specifications (e.g. pricing, administration) Virtual Organisation Supported VOs: xx.xxxxxxxxxx.xx VO ID card: xxxxx://xxxxxxxxxx-xxxxxx.xxx.xx/vo/view/voname/xx.xxxxxxxxxx.xx VO-wide list: xxxxx://xxxxx.xxx.xx/store/vo/xx.xxxxxxxxxx.xx Provider AUP link xxxxx://xxxxxxxxx.xxx.xx/document/2623 Service Offer/Cost [£] Compute 1587.50£4 per month5 Technical support Technical support on the IaaS platform is included to help with initial setup. Support on VMs and application setup and deployment is not included, but can be provided at additional cost. Total 19050.0 £4 per year5 Other The costs reported in this agreement are based on actual usage. Unused budget during the service delivery period will be freed. The Services are supported by additional services: ● Accounting6 ● Service Monitoring7 (EGI operational Virtual Organization only). Note: Please note that the following services are not provided by EGI Foundation: ● Monitoring of xx.xxxxxxxxxx.xx. ● Monitoring of services provided by the Customer on agreed resources. 2 Service hours and exceptions IT services according to the service catalogue are in general delivered during 24 hours per day, 7 days per week (i.e. 365 days or 8,760 hours), to seamlessly support business operations. Planned and announced interruptions may reduce the effective operating time of a service. The following exceptions apply: 4 Excluding VAT (reverse charging) 5 In case all the pool of resources will be used. ● Planned maintenance windows or service interruptions (“scheduled downtimes”5) will be notified via email in a timely manner i.e. 24 hours before the start of the outage, to the Customer through the Broadcast Tool8. ● The provider must provide justification for downtime periods exceeding 24 hours. ● Human support is provided during support hours. 3 Support Support is provided via the EGI Service Desk9. Access requires a valid X.509 or the login via a EGI SSO account10. Support is available between: ● Monday to Friday. ● From 09:00 to 17:00 CET/CEST in the time zone of the relevant Resource Centres. Service times always apply with the exception of public holidays in the country of the supporting Resource Centres.on