Issue Date Comment. Author FINAL Final version of OLA Xxxxxxxxxx Xxxxxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents
Issue Date Comment. Author FINAL 21/11/2020 Agreed SLA with the Customer till 10/2021 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents
Issue Date Comment. Author FINAL 17/03/2020 OLA agreed with the provider Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/10/2020 Extended agreement till 03/2021 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents
Issue Date Comment. Author FINAL 13/10/2020 Agreed SLA with the Customer Xxxxx Cauhé Enol Xxxxxxxxx, Xxxxxxxx Xx Xxxxx v0.2 03/01/2022 Updated host of the Component Provider and the new Project Coordinator. Updated Sections 7 and 8. Xxxxxxxx Xx Xxxxx v0.3 03/02/2022 Increased resources to run Spark on top of the cluster: 36 vCPU cores and 32GB of RAM Xxxxxxxx Xx Xxxxx v0.4 16/05/2022 Increased amount of allocated vCPU by 30% (from 104 to 136 vCPUs) Xxxxxxxxx Xxxx-Xxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 4 Service hours and exceptions 6 Support 7 Incident handling 7 Service requests 8 Service level targets 8 Limitations and constraints 8 Communication, reporting and escalation 9 General communication 9 Regular reporting 10 Violations 10 Escalation and complaints 11 Information security and data protection 11 Responsibilities 11 Of EGI Foundation 11 Of the Customer 12 Finance and administration 12 9.1 Service Offers 12 9.2 Invoicing and Payment Schedule 13 Review, extensions and termination 13 The present Service Level Agreement (“the Agreement’) is made between EGI Foundation (the Service Provider) and PolicyCLOUD/xx.xxxxxxxxxxx.xx (the Customer) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. PolicyCLOUD1 aims to harness the potential of digitisation, big data and cloud technologies to improve the modelling, creation and implementation of policy. In three years (2020-2023) the project will address challenges faced by many businesses and public administrations of improving how they make policy decisions by accessing and using data. The Customer is a consortium represented by ATOS. This Agreement is valid from 01/08/2020 to 31/12/2022. The Component Provider will guarantee the availability of the platform for a maximum of 90 days from the end of the agreement, or until the final PolicyCLOUD review takes place (with no additional costs). In order to review the terms and conditions for a possible additional extension, a check-point will take place 3 months before the end of this agreement (September-October 2022). The Agreement was disc...
Issue Date Comment. Author FINAL 17/12/208 Final version agreed with the Customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents
Issue Date Comment. Author FINAL 30/11/2015 Final version agreed with the Customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx v0.2 03/06/2016 Resource Center name change from PRISMA-INFN-BARI to RECAS-BARI Xxxxx Xxxxxxxx v0.3 15/05/2017 Change in 8.2 Responsibilities of the Customer Of acknowledgement statement requirement (agreed via email with customer) Xxxxxxxxxx Xxxxxxxxx v0.4 19/03/2017 New final version of the SLA agreed with the Customer. SLA extended till Dec. 2018 Xxxxxxxx Xx Xxxxx v0.5 05/12/2018 New final version of the SLA agreed with the Customer. SLA extended till Dec. 2019 Xxxxxxxx Xx Xxxxx v0.6 09/01/2022 Updated SLA template (v3.18) Xxxxxxxx Xx Xxxxx v0.7 11/11/2022 New final version of the SLA agreed with the Customer. SLA extended till Dec. 2023 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents
Issue Date Comment. Author FINAL 17/03/2020 SLA agreed with customer Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 15/10/2020 Extended the agreement till 03/2021 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents
Issue Date Comment. Author FINAL 21/12/2017 Final version of OLA Xxxxxxxxxx Xxxxxxxxx Xxxxxxxx Xx Xxxxx v0.2 20/10/2020 Extended agreement with the Component Provider till 12/2021 Xxxxxxxx Xx Xxxxx v0.3 06/12/2021 Extended agreement with the Component Provider till 12/2022 Xxxxxxxx Xx Xxxxx v0.4 12/01/2022 Updated the OLA template (v2.13) Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents The Services 5 Service hours and exceptions 9 Support 9 Incident handling 9 Service requests 10 Service level targets 10 Limitations and constraints 10 Communication, reporting and escalation 10 General communication 10 Regular reporting 11 Violations 11 Escalation and complaints 11 Information security and data protection 12 Responsibilities 13 Of the Component Provider 13 Of EGI Foundation 13 Of the Customer 14 Review, extensions and termination 14 References 14 The present Operational Level Agreement (“the Agreement”) is made between EGI Foundation (the Service Provider) and IISAS-GPUCloud (the Component Provider) to define the provision and support of the provided services as described hereafter. Representatives and contact information are defined in Section 6. The EGI training infrastructure1 is hosted as a dedicated resource pool, a Virtual Organisation (VO), on the EGI Federated Cloud infrastructure. The infrastructure provides resources and services for face-to-face events, online training courses (Webinars, MOOCs) or self-paced learning modules. The Customer is a consortium represented by the EGI Foundation. This Agreement is valid from 01/01/2018 to 31/12/2022. Once approved, this Agreement is automatically renewed, as long as the Component Provider does not express a decision to terminate the Agreement at least a month before the end date of the Agreement. The Agreement was discussed and approved by the EGI Foundation and the Component Provider on
Issue Date Comment. Author FINAL 17/12/208 Final version agreed with the Customer Xxxxxxxx Xx Xxxxx Xxxxxxxxxx Xxxxxxxxx v2 24/07/2019 Changed the name of the provider from CESNET-MetaCloud to CESNET-MCC Xxxxxxxxxx Xxxxxxxxx v3 22/11/2019 New final version of the SLA agreed with the Customer. SLA extended till Dec. 2020 Xxxxxxxx Xx Xxxxx v4 15/09/2020 New final version of the SLA agreed with the Customer. SLA extended till Dec. 2021 Xxxxxxxx Xx Xxxxx TERMINOLOGY The EGI glossary of terms is available at: xxxxx://xxxx.xxx.xx/wiki/Glossary For the purpose of this Agreement, the following terms and definitions apply. The key words "MUST", "MUST NOT", "REQUIRED", "SHALL", "SHALL NOT", "SHOULD", "SHOULD NOT", "RECOMMENDED", “MAY", and "OPTIONAL" in this document are to be interpreted as described in RFC 2119. Contents
Issue Date Comment. Author FINAL 21/03/2016 Final version Xxxxxxxxxx Xxxxxxxxx 1.1 18/05/2017 Yearly review, no changes Xxxxxxxxxx Xxxxxxx 2.0 12/12/2017 New OLA covering 2018, 2019, 2020 Xxxxxxxxxx Xxxxxxx, Xxxxxx Xxxx, Xxxxxxx Xxxxx
