Issue Escalation Procedures Sample Clauses
The Issue Escalation Procedures clause establishes a formal process for addressing and resolving disputes or problems that arise during the course of an agreement. Typically, it outlines a step-by-step approach where issues are first discussed at the operational level and, if unresolved, are progressively elevated to higher management or designated representatives. This structured escalation ensures that concerns are handled efficiently and at the appropriate level of authority, ultimately facilitating timely resolution and minimizing disruptions to the business relationship.
Issue Escalation Procedures. From time to time, issues will arise that cannot be resolved at the various levels of management within the ACI and Vendor teams. These issues may arise at a particular site/country, region or at the global level. These issues may involve obligations of Party, performance, commercial issues, personnel, etc. It is the intent of ACI and Vendor to resolve issues in a constructive way that reflects the concerns and commercial interests of each Party. Both Parties’ primary objective and intent is to have issues resolved by the appropriate levels of authority without the need for escalation. With this in mind, the following steps are to be followed:
Issue Escalation Procedures. From time to time, issues will arise that cannot be resolved at the various levels of management within the AT&T and Amdocs teams. Issues that cannot be resolved will be escalated as follows: [**] RESTRICTED - PROPRIETARY INFORMATION The information contained herein is for use by authorized employees of AT&T, Amdocs and their Affiliated Companies only, and is not for general distribution within those companies or for distribution outside those companies except by written agreement.
Issue Escalation Procedures. From time to time, issues will arise that cannot be resolved at the various levels of management within the Customer and EDS teams. These issues may arise at a particular site/country, region or at the global level. These issues may involve obligations of Party, performance, commercial issues, personnel, etc. It is the intent of Customer and EDS to resolve issues in a constructive way that reflects the concerns and commercial interests of each Party. Both Parties’ primary objective and intent is to have issues resolved by the appropriate levels of authority without the need for escalation. With this in mind, the following steps are to be followed:
Issue Escalation Procedures. Either Party may decide that escalation is desirable when resolution of an issue appears unachievable at the current management level. In this case, the Party desiring escalation provides written notice of its intention to the member(s) of the other Party currently involved in the dispute. At either Party’s request, the Parties currently engaged in attempting to resolve the issue shall meet again to attempt resolution of the issue prior to escalation to the next level. When and if the issue cannot be resolved at the current management level, the issue will then be escalated after good faith attempts by both Parties to resolve the issue at the current level.
Issue Escalation Procedures. From time to time, issues will arise that cannot be resolved at the various levels of management within the AT&T and Amdocs teams. Issues that cannot be resolved will be escalated as follows: Notification: Either Party may decide that escalation is desirable when resolution of an issue appears unachievable at the current management level. The Party desiring escalation will provide written notice of its intention to the members of the other Party currently involved in the dispute. At either Party’s request, the members currently engaged in attempting to resolve the issue shall meet again to attempt resolution of the issue prior to escalation to the next level. If the issue cannot be resolved at the current management level, the issue will then be escalated after good faith attempts by both Parties to resolve the issue at the current level. Documentation: Both Parties will jointly develop a short briefing document for escalation that describes the issue, relevant impact and positions of both Parties. Request for Assistance: A meeting will be scheduled with appropriate individuals. The brief will be sent in advance to the participants. Issues will be escalated for review and resolution to the next level of management as follows: The Amdocs Service Delivery Manager and the appropriate AT&T Governance team member. If unresolved, escalate to: The AT&T Contract Manager and the Amdocs Account Manager. If unresolved, escalate to: The Executive Steering Committee. If unresolved, escalate to: The AT&T IT Vice President and the equivalent Amdocs executive. If unresolved, escalate to: AT&T’s CIO and Amdocs’ Senior Vice President. If the matter remains unresolved after escalation under this Section 4.0, it shall be resolved by arbitration in accordance with Section 4.7(B) of the Agreement.
Issue Escalation Procedures