Issue Resolution and Escalation Process Sample Clauses
The Issue Resolution and Escalation Process clause establishes a structured method for addressing and resolving disputes or problems that arise during the course of an agreement. Typically, it outlines a step-by-step procedure, starting with informal discussions between relevant parties, followed by formal escalation to higher management or designated representatives if the issue remains unresolved. This clause ensures that conflicts are managed efficiently and systematically, minimizing disruption to ongoing operations and providing a clear path to resolution if initial attempts fail.
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Issue Resolution and Escalation Process. If any disagreement of any kind or nature whatsoever arises between Flextronics and Nortel Networks with respect to this Agreement, in particular with respect to Product quality or security of supply, Flextronics and Nortel Networks shall first attempt to resolve the disagreement informally. If the Parties are unable to so resolve the disagreement, either Party may invoke the Issue Resolution Process, set out in Exhibit 5. If the Parties are unable to resolve the disagreement through the Issue Resolution Process, either Party may invoke the Escalation Process, set out in Exhibit 5. Flextronics and Nortel Networks shall use reasonable efforts and shall conduct discussions in good faith to resolve all disagreements.
Issue Resolution and Escalation Process. If any disagreement of any kind or nature whatsoever arises between Flextronics and Nortel Networks with respect to this Agreement, Flextronics and Nortel Networks shall first attempt to resolve the disagreement informally. If the Parties are unable to so resolve the disagreement, either Party may invoke the Issue Resolution and Escalation Process, set out in Exhibit “7”. Flextronics and Nortel Networks shall use reasonable efforts and shall conduct discussions in good faith to resolve all disagreements.
Issue Resolution and Escalation Process. (a) The Customer agrees to reasonably cooperate and work closely with the Vendor to either: (i) reproduce errors within the Vendor’s environment; or (ii) demonstrate the occurrence of errors within the Customer’s environment. The Customer also agrees to reasonably cooperate and work closely with the Vendor to conduct diagnostic or troubleshooting measures as reasonably requested by the Vendor.
Issue Resolution and Escalation Process. In keeping with our Agile implementation methodology, any issues shall be tracked in the shared project status document. Escalation of issues beyond communication between Contractor’s assigned SCE’s and City’s Primary Business Contact are set forth in the Service Level Agreement (SLA). City shall have direct access to Contractor’s Service Team Lead and Executive Director of Professional Services. Contractor shall have direct access to City’s Executive Sponsor.