Common use of IXC Customer Access to Trouble Ticketing System Clause in Contracts

IXC Customer Access to Trouble Ticketing System. IXC customers will be provided access by PSI to any trouble tickets related to their service, as soon as the technology is available to PSI. If additional programming is required to deliver this functionality, it will be costed out and provided to IXC in advance. The trouble ticketing system should provide designated customer contacts with automatic access to the trouble tickets via web interfaces PSI Backbone status information should also be made available to customer contacts requesting same via the same interfaces.

IXC Customer Access to Trouble Ticketing System. IXC customers will must be provided access by PSI to any trouble tickets related to their service, as soon as the technology is available to PSI. If additional programming is required to deliver this functionality, it will be costed out and provided to IXC in advance. The trouble ticketing system should provide designated customer contacts with automatic access to the trouble tickets via web interfaces interfaces. PSI Backbone status information should must also be made available to IXC customer contacts requesting same via the same interfaces.