Jitter. PacketFabric is committed to delivering a reliable, high-performance service, free from unnecessary jitter which could impact Service quality. Network jitter performance should be equal to or better than the target performance metrics below. Average Jitter Metric Value North America < 2ms Europe < 2ms Australia < 2ms Trans-Atlantic < 2ms Trans-Pacific < 2ms In the event that these performance metrics cannot be met, the following table shall define the amount of credit the Customer is entitled to receive: Percent of Monthly Jitter Metric Exceeded SLA Credit 10% 10% of MRC 25% 20% of MRC 50% 30% of MRC 75% 40% of MRC 100% 50% of MRC *For example, 10% of 2 ms = 0.2 ms.
Appears in 4 contracts
Samples: Packetfabric’s Terms and Conditions, Packetfabric’s Terms and Conditions, Service Level Agreement
