Common use of Job Control Clause in Contracts

Job Control. Job Control is required to ensure that personal data processed on behalf of others are processed strictly in compliance with the Customer’s instructions Measures: SAP uses controls and processes to monitor compliance with contracts between SAP and its customers, subprocessors or other service providers. As part of the SAP Security Policy, Personal Data requires at least the same protection level as “confidential” information according to the SAP Information Classification standard. • All SAP employees and contractual subprocessors or other service providers are contractually bound to respect the confidentiality of all sensitive information including trade secrets of SAP customers and partners. For SAP Support, SAP customers have control over their remote support connections at all times. SAP employees cannot access a customer system without the knowledge and consent of the customer. For SAP Support, SAP provides a specially designated, secure support ticket facility in which SAP provides a special access-controlled and monitored security area for transferring access data and passwords. SAP customers have control over their remote support connections at all times. SAP employees cannot access a customer on premise system without the knowledge and active participation of the customer.

Job Control. Job Control is required to ensure that personal data processed on behalf of others are processed strictly in compliance with the Customer’s instructions Measures: • SAP uses controls and processes to monitor compliance with contracts between SAP and its customers, subprocessors or other service providers. As part of the SAP Security Policy, Personal Data requires at least the same protection level as “confidential” information according to the SAP Information Classification standard. • All SAP employees and contractual subprocessors or other service providers are contractually bound to respect the confidentiality of all sensitive information including trade secrets of SAP customers and partners. For SAP Support, SAP customers have control over their remote support connections at all times. SAP employees cannot access a customer system without the knowledge and consent of the customer. For SAP Support, SAP provides a specially designated, secure support ticket facility in which SAP provides a special access-controlled and monitored security area for transferring access data and passwords. SAP customers have control over their remote support connections at all times. SAP employees cannot access a customer on premise system without the knowledge and active participation of the customer.

Job Control. Job Control is required to ensure that personal data processed on behalf of others are processed strictly in compliance with the Customer’s instructions Measures: • SAP uses controls and processes to monitor compliance with contracts between SAP and its customers, subprocessors or other service providers. • As part of the SAP Security Policy, Personal Data requires at least the same protection level as “confidential” information according to the SAP Information Classification standard. • All SAP employees and contractual subprocessors or other service providers are contractually bound to respect the confidentiality of all sensitive information including trade secrets of SAP customers and partners. For SAP SupportSupport Services, SAP customers have control over their remote support connections at all times. SAP employees cannot access a customer system without the knowledge and consent of the customer. For SAP SupportSupport Services, SAP provides a specially designated, secure support ticket facility in which SAP provides a special access-controlled and monitored security area for transferring access data and passwords. SAP customers have control over their remote support connections at all times. SAP employees cannot access a customer on premise system without the knowledge and active participation of the customer.

Job Control. Job Control is required to ensure that personal data processed on behalf of others are processed strictly in compliance with the Customer’s instructions Measures: • SAP uses controls and processes to monitor compliance with contracts between SAP and its customers, subprocessors or other service providers. • As part of the SAP Security Policy, Personal Data requires at least the same protection level as “confidential” information according to the SAP Information Classification standard. • All SAP employees and contractual subprocessors or other service providers are contractually bound to respect the confidentiality of all sensitive information including trade secrets of SAP customers and partners. For SAP Support, SAP customers have control over their remote support connections at all times. SAP employees cannot access a customer system without the knowledge and consent of the customer. For SAP Support, SAP provides a specially designated, secure support ticket facility in which SAP provides a special access-controlled and monitored security area for transferring access data and passwords. SAP customers have control over their remote support connections at all times. SAP employees cannot access a customer on premise system without the knowledge and active participation of the customer.

Job Control. Job Control is required to ensure that personal data processed on behalf of others are processed strictly in compliance with the Customer’s instructions instructions. Measures: • SAP uses controls and processes to monitor compliance with contracts between SAP and its customers, subprocessors or other service providers. • As part of the SAP Security Policy, Personal Data requires at least the same protection level as “confidential” information according to the SAP Information Classification standard. • All SAP employees and contractual subprocessors or other service providers are contractually bound to respect the confidentiality of all sensitive information including trade secrets of SAP customers and partners. • For SAP Support, SAP customers have control over their remote support connections at all times. SAP employees cannot access a customer system without the knowledge and consent of the customer. For SAP Support, SAP provides a specially designated, secure support ticket facility in which SAP provides a special access-controlled and monitored security area for transferring access data and passwords. SAP customers have control over their remote support connections at all times. SAP employees cannot access a customer on premise system without the knowledge and active participation of the customer.