Kentucky Health Benefit Exchange. The Contractor shall develop a collaborative relationship with Enrollees of the Kentucky Health Benefit Exchange (KHBE) Consumer Assistance Program, which includes KHBE staff, Assisters, Navigators, Certified Application Counselors and Insurance Agents. The Contractor shall provide a contact person to KHBE staff for outreach and education, accessibility complaints, and Grievances and appeals as appropriate for the Medicaid responsibilities of Assisters and Navigators.
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