Common use of KPI Table Clause in Contracts

KPI Table. The service level standards in the following table (the “KPI Table”) will be monitored and measured on a Monthly basis and all KPI metrics will be reported to BlackRock (including KPI’s that do not meet the “Monthly Minimum” set forth in the KPI Table). For KPI’s that include multiple process measurements to calculate the KPI percentage, if one of the process measurements does not meet the applicable monthly minimum, then the calculation is based solely on the remaining process measurement for that specific KPI, if such remaining process measurement meets the applicable monthly minimum. 1 Telephone inquiries – abandoned rate Achieve abandoned call rate on average each Month. N/A Calls abandoned over 20 seconds, divided by total calls in Month. ≤2% >2 to ≤2.5% >2.5% 2 Telephone customer service level Achieve telephone customer service level on average each Month N/A Calls answered under 20 seconds + calls abandoned under 20 seconds, divided by total calls in Month. ≥85% <85% to >80% ≤80% 3 Processing of Financial Transactions in a timely manner Financial Transaction timeliness. Processed within 5 Business Days of receipt. 35 Number of Financial Transactions processed within 5 Business Days divided by number of Financial Transactions received for the Month. ≥98% <98 to ≥97% <97% 4 Distribution Output ACH payments released by Computershare on Payable Date Checks mailed on Payable Date N/A Total percentage of distribution ACH payments released on Payable Date per month. Total percentage of distribution checks mailed on Payable Date per month. The final KPI percentage is a combined average of the above. =100% <100 to ≤99% <99% 5 Non-Financial Transactions Timeliness Non-Financial Transactions processed within 5 Business Days 35 Number of Non-Financial Transactions processed within 5 Business Days divided by total number of Non-Financial Transactions received for the Month. >99% <99% to ≥97% <97% 6 Routine Transactions Non-Routine Transactions Routine Transactions processed within 3 Business Days Non-Routine Transactions processed within 10 Business Days 35 35 Number of Routine Transactions processed within 3 Business days divided by total number of Routine Transactions received for the Month. Number of Non-Routine Transactions processed within 10 Business days divided by total number of Non-Routine Transactions received for the Month. The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 7 SEC Routine Correspondence SEC Non-Routine Correspondence Routine Correspondence processed within 5 Business Days Non-Routine Correspondence processed within 10 Business Days 35 35 Number of Routine Correspondence items processed within 5 Business days divided by total number of Routine Correspondence items received for the Month. Number of Non-Routine Correspondence items processed within 10 Business days divided by total number of Non-Routine Correspondence items received for the Month. The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 8 Shareholder communications Make the Shareholder statements available online within 5 Business Days from statement production end period Complete the Shareholder Regulatory Report Mailings within 5 Business Days of receipt of the reports. BlackRock to provide expected receipt date in advance. Complete Year-end 1099DIV tax form mailings by the IRS deadlines. Complete Check mailings for redemptions on T+4 Complete Shareholder letters mailing within the agreed upon timeframe for each mailing N/A The number of mailing items completed for each category in the target timeframe divided by the total mailing items for each category for Month. The final KPI percentage is a combined average of the above. −100% 100% to ≥95% <95% 9 Regulatory Reporting Oversight Notice of OFAC matches – provided to BlackRock Legal and Compliance as generated within 2 Business Days. N/A Total number of regulatory items provided within the specified timeframes divided by the total number of regulatory items and or reports sent within the Month. 100% <100% to ≥95% <95%

KPI Table. The service level standards in the following table (the “KPI Table”) will be monitored and measured on a Monthly basis and all KPI metrics will be reported to BlackRock (including KPI’s that do not meet the “Monthly Minimum” set forth in the KPI Table). For KPI’s that include multiple process measurements to calculate the KPI percentage, if one of the process measurements does not meet the applicable monthly minimum, then the calculation is based solely on the remaining process measurement for that specific KPI, if such remaining process measurement meets the applicable monthly minimum. 1 Telephone inquiries – abandoned rate Achieve abandoned call rate on average each Month. N/A Calls abandoned over 20 seconds, divided by total calls in Month. ≤2£2% >2 to ≤2.5£2.5% >2.5% 2 Telephone customer service level Achieve telephone customer service level on average each Month N/A Calls answered under 20 seconds + calls abandoned under 20 seconds, divided by total calls in Month. ≥85³85% <85% to >80% ≤80£80% 3 Processing of Financial Transactions in a timely manner Financial Transaction timeliness. Processed within 5 Business Days of receipt. 35 Number of Financial Transactions processed within 5 Business Days divided by number of Financial Transactions received for the Month. ≥98³98% <98 to ≥97³97% <97% 4 Distribution Output ACH payments released by Computershare on Payable Date Checks mailed on Payable Date N/A Total percentage of distribution ACH payments released on Payable Date per month. Total percentage of distribution checks mailed on Payable Date per month. The final KPI percentage is a combined average of the above. =100% <100 to ≤99£99% <99% 5 Non-Financial Transactions Timeliness Non-Financial Transactions processed within 5 Business Days 35 Number of Non-Financial Transactions processed within 5 Business Days divided by total number of Non-Financial Transactions received for the Month. >99% <99% to ≥97³97% <97% 6 Routine Transactions Non-Routine Transactions Routine Transactions processed within 3 Business Days Non-Routine Transactions processed within 10 Business Days 35 35 Number of Routine Transactions processed within 3 Business days divided by total number of Routine Transactions received for the Month. Number of Non-Routine Transactions processed within 10 Business days divided by total number of Non-Routine Transactions received for the Month. ³98% <98 to ³97% <97% Non-Routine Transactions Non-Routine Transactions processed within 10 Business Days 35 The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 7 SEC Routine Correspondence SEC Non-Routine Correspondence Routine Correspondence processed within 5 Business Days Non-Routine Correspondence processed within 10 Business Days 35 35 Number of Routine Correspondence items processed within 5 Business days divided by total number of Routine Correspondence items received for the Month. Number of Non-Routine Correspondence items processed within 10 Business days divided by total number of Non-Routine Correspondence items received for the Month. The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 8 Shareholder communications Make the Shareholder statements available online within 5 Business Days from statement production end period Complete the Shareholder Regulatory Report Mailings within 5 Business Days of receipt of the reports. BlackRock to provide expected receipt date in advance. Complete Year-end 1099DIV tax form mailings by the IRS deadlines. Complete Check mailings for redemptions on T+4 Complete Shareholder letters mailing within the agreed upon timeframe for each mailing N/A The number of mailing items completed for each category in the target timeframe divided by the total mailing items for each category for Month. The final KPI percentage is a combined average of the above. −100% 100% to ≥95% <95% 9 Regulatory Reporting Oversight Notice of OFAC matches – provided to BlackRock Legal and Compliance as generated within 2 Business Days. N/A Total number of regulatory items provided within the specified timeframes divided by the total number of regulatory items and or reports sent within the Month. 100% <100% to ≥95% <95%.

KPI Table. The service level standards in the following table (the “KPI Table”) will be monitored and measured on a Monthly basis and all KPI metrics will be reported to BlackRock (including KPI’s that do not meet the “Monthly Minimum” set forth in the KPI Table). For KPI’s that include multiple process measurements to calculate the KPI percentage, if one of the process measurements does not meet the applicable monthly minimum, then the calculation is based solely on the remaining process measurement for that specific KPI, if such remaining process measurement meets the applicable monthly minimum. 1 Telephone inquiries – abandoned rate Achieve abandoned call rate on average each Month. N/A Calls abandoned over 20 seconds, divided by total calls in Month. ≤2£2% >2 to ≤2.5£2.5% >2.52.5 % 2 Telephone customer service level Achieve telephone customer service level on average each Month N/A Calls answered under 20 seconds + calls abandoned under 20 seconds, divided by total calls in Month. ≥85³85% <85% to >80% ≤80£80 % 3 Processing of Financial Transactions in a timely manner Financial Transaction timeliness. Processed within 5 Business Days of receipt. 35 Number of Financial Transactions processed within 5 Business Days divided by number of Financial Transactions received for the Month. ≥98³98% <98 to ≥97³97% <9797 % 4 Distribution Output ACH payments released by Computershare on Payable Date Checks mailed on Payable Date N/A Total percentage of distribution ACH payments released on Payable Date per month. Total percentage of distribution checks mailed on Payable Date per month. The final KPI percentage is a combined average of the above. =100% <100 to ≤99£99% <9999 % 5 Non-Financial Transactions Timeliness Non-Financial Transactions processed within 5 Business Days 35 Number of Non-Financial Transactions processed within 5 Business Days divided by total number of Non-Financial Transactions received for the Month. >99% <99% to ≥97³97% <9797 % 6 Routine Transactions Non-Routine Transactions Routine Transactions processed within 3 Business Days Non-Routine Transactions processed within 10 Business Days 35 35 Number of Routine Transactions processed within 3 Business days divided by total number of Routine Transactions received for the Month. ³98% <98 to ³97% <97 % Number of Non-Routine Transactions processed within 10 Business days divided by total number of Non-Routine Transactions received for the Month. Non-Routine Transactions Non-Routine Transactions processed within 10 Business Days 35 The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 7 SEC Routine Correspondence SEC Non-Routine Correspondence Routine Correspondence processed within 5 Business Days Non-Routine Correspondence processed within 10 Business Days 35 35 Number of Routine Correspondence items processed within 5 Business days divided by total number of Routine Correspondence items received for the Month. Number of Non-Routine Correspondence items processed within 10 Business days divided by total number of Non-Routine Correspondence items received for the Month. The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 8 Shareholder communications Make the Shareholder statements available online within 5 Business Days from statement production end period Complete the Shareholder Regulatory Report Mailings within 5 Business Days of receipt of the reports. BlackRock to provide expected receipt date in advance. Complete Year-end 1099DIV tax form mailings by the IRS deadlines. Complete Check mailings for redemptions on T+4 Complete Shareholder letters mailing within the agreed upon timeframe for each mailing N/A The number of mailing items completed for each category in the target timeframe divided by the total mailing items for each category for Month. The final KPI percentage is a combined average of the above. −100% 100% to ≥95% <95% 9 Regulatory Reporting Oversight Notice of OFAC matches – provided to BlackRock Legal and Compliance as generated within 2 Business Days. N/A Total number of regulatory items provided within the specified timeframes divided by the total number of regulatory items and or reports sent within the Month. 100% <100% to ≥95% <95%.

KPI Table. The service level standards in the following table (the “KPI Table”) will be monitored and measured on a Monthly basis and all KPI metrics will be reported to BlackRock (including KPI’s that do not meet the “Monthly Minimum” set forth in the KPI Table). For KPI’s that include multiple process measurements to calculate the KPI percentage, if one of the process measurements does not meet the applicable monthly minimum, then the calculation is based solely on the remaining process measurement for that specific KPI, if such remaining process measurement meets the applicable monthly minimum. 1 Telephone inquiries – abandoned rate Achieve abandoned call rate on average each Month. N/A Calls abandoned over 20 seconds, divided by total calls in Month. ≤2% >2 to ≤2.5% >2.5% 2 Telephone customer service level Achieve telephone customer service level on average each Month N/A Calls answered under 20 seconds + calls abandoned under 20 seconds, divided by total calls in Month. ≥85% <85% to >80% ≤80% 3 Processing of Financial Transactions in a timely manner Financial Transaction timeliness. Processed within 5 Business Days of receipt. 35 Number of Financial Transactions processed within 5 Business Days divided by number of Financial Transactions received for the Month. ≥98% <98 to ≥97% <97% 4 Distribution Output ACH payments released by Computershare on Payable Date Checks mailed on Payable Date N/A Total percentage of distribution ACH payments released on Payable Date per month. Total percentage of distribution checks mailed on Payable Date per month. The final KPI percentage is a combined average of the above. =100% <100 to ≤99% <99% 5 Non-Financial Transactions Timeliness Non-Financial Transactions processed within 5 Business Days 35 Number of Non-Financial Transactions processed within 5 Business Days divided by total number of Non-Financial Transactions received for the Month. >99% <99% to ≥97% <97% 6 Routine Transactions Non-Routine Transactions Routine Transactions processed within 3 Business Days Non-Routine Transactions processed within 10 Business Days 35 35 Number of Routine Transactions processed within 3 Business days divided by total number of Routine Transactions received for the Month. Number of Non-Routine Transactions processed within 10 Business days divided by total number of Non-Routine Transactions received for the Month. The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 7 SEC Routine Correspondence SEC Non-Routine Correspondence Routine Correspondence processed within 5 Business Days Non-Routine Correspondence processed within 10 Business Days 35 35 Number of Routine Correspondence items processed within 5 Business days divided by total number of Routine Correspondence items received for the Month. Number of Non-Routine Correspondence items processed within 10 Business days divided by total number of Non-Routine Correspondence items received for the Month. ≥98% <98 to ≥97% <97% Non-Routine Correspondence processed within 10 Business Days The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 8 Shareholder communications Make the Shareholder statements available online within 5 Business Days from statement production end period Complete the Shareholder Regulatory Report Mailings within 5 Business Days of receipt of the reports. BlackRock to provide expected receipt date in advance. Complete Year-end 1099DIV tax form mailings by the IRS deadlines. Complete Check mailings for redemptions on T+4 Complete Shareholder letters mailing within the agreed upon timeframe for each mailing N/A The number of mailing items completed for each category in the target timeframe divided by the total mailing items for each category for Month. The final KPI percentage is a combined average of the above. −100% 100% to ≥95% <95% 9 Regulatory Reporting Oversight Notice of OFAC matches – provided to BlackRock Legal and Compliance as generated within 2 Business Days. N/A Total number of regulatory items provided within the specified timeframes divided by the total number of regulatory items and or reports sent within the Month. 100% <100% to ≥95% <95%.

KPI Table. The service level standards in the following table (the “KPI Table”) will be monitored and measured on a Monthly basis and all KPI metrics will be reported to BlackRock (including KPI’s that do not meet the “Monthly Minimum” set forth in the KPI Table). For KPI’s that include multiple process measurements to calculate the KPI percentage, if one of the process measurements does not meet the applicable monthly minimum, then the calculation is based solely on the remaining process measurement for that specific KPI, if such remaining process measurement meets the applicable monthly minimum. 1 Telephone inquiries – abandoned rate Achieve abandoned call rate on average each Month. N/A Calls abandoned over 20 seconds, divided by total calls in Month. ≤2£2% >2 to ≤2.5£2.5% >2.5% 2 Telephone customer service level Achieve telephone customer service level on average each Month N/A Calls answered under 20 seconds + calls abandoned under 20 seconds, divided by total calls in Month. ≥85³85% <85% to >80% ≤80£80% 3 Processing of Financial Transactions in a timely manner Financial Transaction timeliness. Processed within 5 Business Days of receipt. 35 Number of Financial Transactions processed within 5 Business Days divided by number of Financial Transactions received for the Month. ≥98³98% <98 to ≥97³97% <97% 4 Distribution Output ACH payments released by Computershare on Payable Date Checks mailed on Payable Date N/A Total percentage of distribution ACH payments released on Payable Date per month. Total percentage of distribution checks mailed on Payable Date per month. The final KPI percentage is a combined average of the above. =100% <100 to ≤99£99% <99% 5 Non-Financial Transactions Timeliness Non-Financial Transactions processed within 5 Business Days 35 Number of Non-Financial Transactions processed within 5 Business Days divided by total number of Non-Financial Transactions received for the Month. >99³99% <99% to ≥97³97% <97% 6 Routine Transactions Non-Routine Transactions Routine Transactions processed within 3 Business Days Non-Routine Transactions processed within 10 Business Days 35 35 Number of Routine Transactions processed within 3 Business days divided by total number of Routine Transactions received for the Month. ³98% <98 to ³97% <97% Non-Routine Transactions Non-Routine Transactions processed within 10 Business Days 35 Number of Non-Routine Transactions processed within 10 Business days divided by total number of Non-Routine Transactions received for the Month. The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 7 SEC Routine Correspondence SEC Non-Routine Correspondence Routine Correspondence processed within 5 Business Days Non-Routine Correspondence processed within 10 Business Days 35 35 Number of Routine Correspondence items processed within 5 Business days divided by total number of Routine Correspondence items received for the Month. Number of Non-Routine Correspondence items processed within 10 Business days divided by total number of Non-Routine Correspondence items received for the Month. The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 8 Shareholder communications Make the Shareholder statements available online within 5 Business Days from statement production end period Complete the Shareholder Regulatory Report Mailings within 5 Business Days of receipt of the reports. BlackRock to provide expected receipt date in advance. Complete Year-end 1099DIV tax form mailings by the IRS deadlines. Complete Check mailings for redemptions on T+4 Complete Shareholder letters mailing within the agreed upon timeframe for each mailing N/A The number of mailing items completed for each category in the target timeframe divided by the total mailing items for each category for Month. The final KPI percentage is a combined average of the above. −100% 100% to ≥95% <95% 9 Regulatory Reporting Oversight Notice of OFAC matches – provided to BlackRock Legal and Compliance as generated within 2 Business Days. N/A Total number of regulatory items provided within the specified timeframes divided by the total number of regulatory items and or reports sent within the Month. 100% <100% to ≥95% <95%.

KPI Table. The service level standards in the following table (the “KPI Table”) will be monitored and measured on a Monthly basis and all KPI metrics will be reported to BlackRock (including KPI’s that do not meet the “Monthly Minimum” set forth in the KPI Table). For KPI’s that include multiple process measurements to calculate the KPI percentage, if one of the process measurements does not meet the applicable monthly minimum, then the calculation is based solely on the remaining process measurement for that specific KPI, if such remaining process measurement meets the applicable monthly minimum. KPI # KPI Description Service Description Monthly Minimum Calculation Green Zone Yellow Zone Red Zone 1 Telephone inquiries – abandoned rate Achieve abandoned call rate on average each Month. N/A Calls abandoned over 20 seconds, divided by total calls in Month. ≤2£2% >2 to ≤2.5£2.5% >2.5% 2 Telephone customer service level Achieve telephone customer service level on average each Month N/A Calls answered under 20 seconds + calls abandoned under 20 seconds, divided by total calls in Month. ≥85³85% <85% to >80% ≤80£80% 3 Processing of Financial Transactions in a timely manner Financial Transaction timeliness. Processed within 5 Business Days of receipt. 35 Number of Financial Transactions processed within 5 Business Days divided by number of Financial Transactions received for the Month. ≥98³98% <98 to ≥97³97% <97% 4 Distribution Output ACH payments released by Computershare on Payable Date Checks mailed on Payable Date N/A Total percentage of distribution ACH payments released on Payable Date per month. Total percentage of distribution checks mailed on Payable Date per month. The final KPI percentage is a combined average of the above. =100% <100 to ≤99£99% <99% 5 Non-Financial Transactions Timeliness Non-Financial Transactions processed within 5 Business Days 35 Number of Non-Financial Transactions processed within 5 Business Days divided by total number of Non-Financial Transactions received for the Month. >99% <99% to ≥97³97% <97% 6 Routine Transactions Non-Routine Transactions Routine Transactions processed within 3 Business Days Non-Routine Transactions processed within 10 Business Days 35 35 Number of Routine Transactions processed within 3 Business days divided by total number of Routine Transactions received for the Month. Number of Non-Routine Transactions processed within 10 Business days divided by total number of Non-Routine Transactions received for the Month. ³98% <98 to ³97% <97% Non-Routine Transactions Non-Routine Transactions processed within 10 Business Days 35 The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 7 SEC Routine Correspondence SEC Non-Routine Correspondence Routine Correspondence processed within 5 Business Days Non-Routine Correspondence processed within 10 Business Days 35 35 Number of Routine Correspondence items processed within 5 Business days divided by total number of Routine Correspondence items received for the Month. Number of Non-Routine Correspondence items processed within 10 Business days divided by total number of Non-Routine Correspondence items received for the Month. The final KPI percentage is a combined average of the above. ≥98% <98 to ≥97% <97% 8 Shareholder communications Make the Shareholder statements available online within 5 Business Days from statement production end period Complete the Shareholder Regulatory Report Mailings within 5 Business Days of receipt of the reports. BlackRock to provide expected receipt date in advance. Complete Year-end 1099DIV tax form mailings by the IRS deadlines. Complete Check mailings for redemptions on T+4 Complete Shareholder letters mailing within the agreed upon timeframe for each mailing N/A The number of mailing items completed for each category in the target timeframe divided by the total mailing items for each category for Month. The final KPI percentage is a combined average of the above. −100% 100% to ≥95% <95% 9 Regulatory Reporting Oversight Notice of OFAC matches – provided to BlackRock Legal and Compliance as generated within 2 Business Days. N/A Total number of regulatory items provided within the specified timeframes divided by the total number of regulatory items and or reports sent within the Month. 100% <100% to ≥95% <95%.