Launch Phase. During the Launch phase the Customer prepares for final system deployment. Communication and change management plans are executed, and end-users and support teams are trained. The Customer is supported by their consultant through go-live. Upon Go Live, Neeyamo shall provide L2/L3 level support to the Customer, at no additional cost, for a maximum of fifteen (15) days. Such support will be provided remotely and shall ensure any configuration changes (which are not Change Requests) required by the Customer are carried out as part of the one-time implementation cost that the Customer pays to Neeyamo under this Agreement.
Appears in 7 contracts
Samples: Purchase Agreement, Purchase Agreement, Purchase Agreement
