Lenovo Responsibilities. Lenovo will contact the customer after purchase to assist the customer with preparation and services planning. • Customer shall provide Lenovo with an authorized customer contact for utilization of Service Tokens and scheduling of services. • Contact the Lenovo representative during the validity period to check Service Tokens status and schedule services. • Customer shall promptly provide information requested by Lenovo required to enable Lenovo to schedule and perform services. • Lenovo may require customer prerequisites prior to services commencing. Customer may request additional services not described on the Menu and shall request such services in writing. If Lenovo is able to perform such services and agrees to the request, Lenovo shall advise customer of the Tokens required for such services.
Appears in 4 contracts
Samples: Services Agreement, Lenovo Infrastructure Solutions Group Services Agreement, Infrastructure Solutions Group Services Agreement
Lenovo Responsibilities. Lenovo will contact the customer after purchase to assist the customer with preparation and services planning. • Customer shall provide Lenovo with an authorized customer contact for utilization of Service Tokens and scheduling of services. • Contact the Lenovo representative during the validity period to check Service Tokens status and schedule services. • Customer shall promptly provide information requested by Lenovo required to enable Lenovo to schedule and perform services. • Lenovo may require customer prerequisites prior to services commencing. Customer may request additional services not described on the Menu and shall request such services in writing. If Lenovo is able to perform such services and agrees to the request, Lenovo Xxxxxx shall advise customer of the Tokens required for such services.
Appears in 3 contracts
Samples: Services Agreement, Lenovo Infrastructure Solutions Group Services Agreement, Services Agreement