Levels of Effort Sample Clauses

Levels of Effort. Levels of effort (▇▇▇) to address problem tickets will be reviewed and adjusted accordingly for all new applications and versions/enhancements implemented, or applications decommissioned, during the term of this agreement. All changes will be conducted by Guardian and Calyx representatives, with an addendum made to this agreement. Billing for services provided under this agreement will be accomplished through direct billing to Calyx under the terms and conditions of the appropriate Purchase Order raised for these services or unless otherwise stated in the specific Application Detail in Appendix B. The specific billing amount for direct support on a per-application basis is itemized in Appendix B. This support SLA does not include funding for services not covered under this agreement. 27

Levels of Effort. The service levels offered by Save9 Limited to the Client are ascribed in Appendix C of the Statement of Work. For technical support considered critical by the Client (e.g. Severity: Very High), the level of effort will be exercised in full, either through corrective or preventative maintenance. The level of effort for all remaining support-issues will only be exercised for corrective maintenance activities.

Levels of Effort. Levels of effort (▇▇▇) to address problem tickets will be reviewed and adjusted accordingly for all new applications and versions/enhancements implemented, or applications decommissioned, during the term of this agreement. All changes will be conducted by ▇▇▇▇▇▇ and ▇▇▇ Energy representatives, with an addendum made to this agreement.

Levels of Effort. Levels of effort (▇▇▇) to address support tickets will be reviewed and adjusted accordingly by Save9 Limited for all new software and versions/enhancements implemented, or software decommissioned, during the term of this agreement. All changes will be conducted by Save9 Limited with an addendum made to this agreement if necessary.