Liability for Lost/Stolen Card and Unauthorized Transactions. If your Card has been lost, stolen, or subject to unauthorized use, contact Customer Service immediately at the phone number printed on the back of the Card and on the Card Carrier, 24 hours a day, 7 days a week (or call 866-212- 0733, during 7:00 am to 7:00 pm Central Time Monday thru Friday, excluding major holidays). You will be required to provide your name, the Card number, and the relevant transaction history. You must call us within 60 days of the date of the transaction you believe to be unauthorized. If you don’t report within this timeframe, you may be liable for all transactions that occur on your Card. You may also be liable for transactions that occur on your Card after you report your Card lost or stolen unless (1) you sign the signature panel on the back of the Card in permanent ink, (2) you promptly report all facts relating to a loss or theft of your Card, and (3) if we ask for your cooperation in our investigation of your lost or stolen Card, you fully cooperate with our request. If you comply with these procedures and we determine there is a balance remaining on your lost or stolen Card, you may request a replacement Card. We will charge a fee to replace a lost or stolen Card, which will be deducted from the balance of your Card. A reissued Card may take up to 20 days to process.
Appears in 11 contracts
Samples: Reward Card Prepaid Mastercard Cardholder Agreement, Cardholder Agreement, Reward Card Cardholder Agreement
Liability for Lost/Stolen Card and Unauthorized Transactions. If your Card has been lost, stolen, or subject to unauthorized use, contact Inform Customer Service immediately at the phone number printed on the back of the Card and on the Card Carrier, 24 hours a day, 7 days a week (week, if your Card has been lost, stolen, or call 866-212- 0733, during 7:00 am subject to 7:00 pm Central Time Monday thru Friday, excluding major holidays)unauthorized use. You will be required to provide your name, the Card number, original value, and the relevant transaction history. You must call us within 60 days of the date of the transaction you believe to be unauthorized. If you don’t report within this timeframe, you may be are liable for all transactions that occur on your CardCard until you report it lost or stolen. You may also be liable for transactions that occur on your Card after you report your Card card lost or stolen unless (1) you sign the signature panel on the back of the Card card in permanent ink, (2) you promptly report all facts relating to a loss or theft of your Cardcard, and (3) if we ask for your cooperation in our investigation of your lost or stolen Cardcard, you fully cooperate with our request. If you comply with these procedures and we determine there is a balance remaining on your lost or stolen Card, you may request a replacement Card. We will charge a $15.00 fee to replace a lost or stolen Card, which will be deducted from the balance of your Card. A reissued Card may take up to 20 30 days to process.
Appears in 1 contract
Samples: Reward Card Cardholder Agreement
Liability for Lost/Stolen Card and Unauthorized Transactions. If your Card has been lost, stolen, or subject to unauthorized use, contact Customer Service Cardholder Services immediately at 000- 000-0000 in the phone number printed on U.S. or 000-000-0000 (may call collect) outside the back of the Card and on the Card CarrierU.S, 24 hours a day, 7 days a week (or call 866-212- 0733, during 7:00 am to 7:00 pm Central Time Monday thru Friday, excluding major holidays)week. You will be required to provide your name, the Card number, and the relevant transaction history. You must call us within 60 days of the date of the transaction you believe to be unauthorized. If you don’t report within this timeframe, you may be liable for all transactions that occur on your Card. You may also be liable for transactions that occur on your Card after you report your Card lost or stolen unless (1) you sign the signature panel on the back of the Card in permanent ink, (2) you promptly report all facts relating to a loss or theft of your Card, and (3) if we ask for your cooperation in our investigation of your lost or stolen Card, you fully cooperate with our request. If you comply with these procedures and we determine there is a balance remaining on your lost or stolen Card, you may request a replacement Card. We will charge a fee to replace a lost or stolen Card, which will be deducted from the balance of your Card. A reissued Card may take up to 20 days to process.
Appears in 1 contract
Samples: Cardholder Agreement