Common use of Lifetime Limited Warranty Clause in Contracts

Lifetime Limited Warranty. Absen warrants to the original registered end user who purchased new Absen Products covered by this warranty from Absen or its authorized dealer or distributor commencing from the date of Absen’s initial shipment of the Product. Duration of the Lifetime Limited Warranty: The duration of the product under this warranty is up to 5 years after the End-of-Life (EOL) (defined as being discontinued from sale in the US). Product series under this Lifetime Limited Warranty: Acclaim (A27) V3, NX, KLCOB, Absenicon X Series. Product series table: Products Warranty criteria A27 V3 The products include: A27 V3 series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. NX The products include: NX series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. KLCOB The products include: KLCOB series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. Absenicon X The products include: Absenicon X series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. Scope of the Lifetime Limited Warranty: Remote technical support, RMA repair/replacement, and on-site troubleshooting (if necessary as determined by Absen technical service). Troubleshooting levels Warranty criteria Service Level 1 Failure Basic software issues. Screen configuration, firmware upgrade, and remote troubleshooting for basic issues. Absen Online Technical Support Level 2 Failure Minor physical hardware repairs: Module, power supply, receiving card, HUB board replacements, data cables, power cables RMA Service Level 3 failure Abnormal pixel or part failures. Part failure (modules/power supply/cards) exceeds 10% of the entire order On-site Service The customer’s sole and exclusive remedy under this limited warranty will be, at Absen’s determination, repair or replacement of any component part or product according to the process described in this warranty. Replacement parts or products may be new or refurbished. If repair or replacement is determined by Absen to be commercially unviable, Absen may elect to refund a prorated share of the price according to the original purchase. The prorated refund will be calculated based on the remaining value of the warranted period of the product and the price at which Absen sold the product. Repair and replacement Process The customer is required to follow the Absen RMA process as outlined on the xxxxxxx.xxx website.

Lifetime Limited Warranty. Absen warrants to the original registered end user who purchased new Absen Products covered by this warranty from Absen or its authorized dealer or distributor commencing from the date of Absen’s initial shipment of the Product. Duration of the Lifetime Limited Warranty: The duration of the product under this warranty is up to 5 years after the End-of-Life (EOL) (defined as being discontinued from sale in the US). Product series under this Lifetime Limited Warranty: Acclaim (A27) V3, NX, KLCOB, Absenicon X SeriesV3 、KLCOB and NX series. Product series table: Products Warranty criteria A27 V3 The products include: A27 V3 series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. NX The products include: NX series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. KLCOB The products include: KLCOB series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. Absenicon X The products include: Absenicon X series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. Scope of the Lifetime Limited Warranty: Remote technical support, RMA repair/replacement, and on-site troubleshooting (if necessary as determined by Absen technical service). Troubleshooting levels Warranty criteria Service Level 1 Failure Basic software issues. Screen configuration, firmware upgrade, and remote troubleshooting for basic issues. Absen Online Technical Support Level 2 Failure Minor physical hardware repairs: Module, power supply, receiving card, HUB board replacements, data cables, power cables RMA Service Level 3 failure Abnormal pixel or part failures. Part failure (modules/power supply/cards) exceeds 10% of the entire order On-site Service The customer’s sole and exclusive remedy under this limited warranty will be, at Absen’s determination, repair or replacement of any component part or product according to the process described in this warranty. Replacement parts or products may be new or refurbished. If repair or replacement is determined by Absen to be commercially unviable, Absen may elect to refund a prorated share of the price according to the original purchase. The prorated refund will be calculated based on the remaining value of the warranted period of the product and the price at which Absen sold the product. Repair and replacement Process The customer is required to follow the Absen RMA process as outlined on the xxxxxxx.xxx website. Any damage occurring, at any time, during shipment of products, unless otherwise agreed in the agreement or quotes. Normal wear and tear and the natural aging of parts, including LED lamps, connecting devices, shaders, sockets, etc. Natural reduction in brightness, color under normal operation and/or partial LED pixel degradation. Slight difference in brightness and color without compromising product functionality. Any damage caused, in whole or in part, by misuse, improper operation, tampering, improper installation, adjustment, repair, or service of the products by anyone other than personnel of Absen or its authorized repair agents. Damages caused by the failure to provide a continuously suitable environment, includ- ing without limitation: (i) a failure or sudden surge of electrical power, extreme or excessive power surges, improper power connections, or failure to keep stable and proper voltage conditions; (ii) improper air conditioning or humidity control; (iii) other environmental conditions outside of the Products’ technical specifications such as extreme temperatures, corrosives, and metallic pollutants; (iv) any accident, including without limitation fire, flood, earthquake, wind, lightning, war, pandemic, terrorist activities, civil disturbance or any other cause beyond Absen’s control; (v) improper storage; or (vi) any other cause other than ordinary use. “Burn In” caused by anyone other than personnel of Absen or its authorized repair agents playing continuous static (non-moving, non-motion) images. Any statements made about the Products by any salesperson, dealer, distributor or agent, unless such statements are in a written document signed by an officer of Absen. Such statements not included in a signed writing do not constitute warranties, shall not be relied upon by the buyer and are not part of the Agreement and Limited Warranty TC. Absen Contact Information: Region Technical Support Information Shenzhen Headquarters Tel.: + 00 000 000 0000 Email: xxxxxxx@xxxxx.xxx Europe Tel.: + 000 0000 0000 00 Email: xxxxxxx.xx@xxxxx.xxx North America Tel.: + 000 000 000 0000 Email: xxxx.xxxxxxx@xxxxxxx.xxx For additional information or recent Absen product information, please visit xxx.xxxxxxx.xxx or contact the Absen team. Exclusion of the other guarantees ABSEN PROVIDES NO WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, EXCEPT THOSE EXPRESSLY PROVIDED IN THIS DOCUMENT. ABSEN EXPRESSLY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Limitation of Liability ABSEN WILL NOT BE LIABLE TO THE CUSTOMER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS WARRANTY, EVEN IF THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION ASSERTED.

Lifetime Limited Warranty. Absen warrants to the original registered end user who purchased new Absen Products covered by this warranty from Absen or its authorized dealer or distributor commencing from the date of Absen’s initial shipment of the Product. Duration of the Lifetime Limited Warranty: The duration of the product under this warranty is up to 5 years after the End-of-Life (EOL) (defined as being discontinued from sale in the US). Product series under this Lifetime Limited Warranty: Acclaim (A27) V3, NX, KLCOB, Absenicon X Series. Product series table: Products Warranty criteria A27 V3 The products include: A27 V3 series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. NX The products include: NX series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. KLCOB The products include: KLCOB series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. Absenicon X The products include: Absenicon X series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. Scope of the Lifetime Limited Warranty: Remote technical support, RMA repair/replacement, and on-site troubleshooting (if necessary as determined by Absen technical service). Troubleshooting levels Warranty criteria Service Level 1 Failure Basic software issues. Screen configuration, firmware upgrade, and remote troubleshooting for basic issues. Absen Online Technical Support Level 2 Failure Minor physical hardware repairs: Module, power supply, receiving card, HUB board replacements, data cables, power cables RMA Service Level 3 failure Abnormal pixel or part failures. Part failure (modules/power supply/cards) exceeds 10% of the entire order On-site Service The customer’s sole and exclusive remedy under this limited warranty will be, at Absen’s determination, repair or replacement of any component part or product according to the process described in this warranty. Replacement parts or products may be new or refurbished. If repair or replacement is determined by Absen to be commercially unviable, Absen may elect to refund a prorated share of the price according to the original purchase. The prorated refund will be calculated based on the remaining value of the warranted period of the product and the price at which Absen sold the product. Repair and replacement Process The customer is required to follow the Absen RMA process as outlined on the xxxxxxx.xxx website.

Lifetime Limited Warranty. Absen warrants to the original registered end user who purchased new Absen Products covered by this warranty from Absen or its authorized dealer or distributor commencing from the date of Absen’s initial shipment of the Product. Duration of the Lifetime Limited Warranty: The duration of the product under this warranty is up to 5 years after the End-of-Life (EOL) (defined as being discontinued from sale in the US). Product series under this Lifetime Limited Warranty: Acclaim (A27) V3, NX, KLCOB, Absenicon X SeriesV3 and NX series. Product series table: Products Warranty criteria A27 V3 The products include: A27 V3 series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. NX The products include: NX series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. KLCOB The products include: KLCOB series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. Absenicon X The products include: Absenicon X series products manufactured and purchased from Absen, accessories, modules, and spare parts (including but not limited to Power Supply, Receive Card, HUB board) Excluding: Any customized parts or workmanship for the products. Scope of the Lifetime Limited Warranty: Remote technical support, RMA repair/replacement, and on-site troubleshooting (if necessary as determined by Absen technical service). Troubleshooting levels Warranty criteria Service Level 1 Failure Basic software issues. Screen configuration, firmware upgrade, and remote troubleshooting for basic issues. Absen Online Technical Support Level 2 Failure Minor physical hardware repairs: Module, power supply, receiving card, HUB board replacements, data cables, power cables RMA Service Level 3 failure Abnormal pixel or part failures. Part failure (modules/power supply/cards) exceeds 10% of the entire order On-site Service The customer’s sole and exclusive remedy under this limited warranty will be, at Absen’s determination, repair or replacement of any component part or product according to the process described in this warranty. Replacement parts or products may be new or refurbished. If repair or replacement is determined by Absen to be commercially unviable, Absen may elect to refund a prorated share of the price according to the original purchase. The prorated refund will be calculated based on the remaining value of the warranted period of the product and the price at which Absen sold the product. Repair and replacement Process The customer is required to follow the Absen RMA process as outlined on the xxxxxxx.xxx website. Any damage occurring, at any time, during shipment of products, unless otherwise agreed in the agreement or quotes. Normal wear and tear and the natural aging of parts, including LED lamps, connecting devices, shaders, sockets, etc. Natural reduction in brightness, color under normal operation and/or partial LED pixel degradation. Slight difference in brightness and color without compromising product functionality. Any damage caused, in whole or in part, by misuse, improper operation, tampering, improper installation, adjustment, repair, or service of the products by anyone other than personnel of Absen or its authorized repair agents. Damages caused by the failure to provide a continuously suitable environment, includ- ing without limitation: (i) a failure or sudden surge of electrical power, extreme or excessive power surges, improper power connections, or failure to keep stable and proper voltage conditions; (ii) improper air conditioning or humidity control; (iii) other environmental conditions outside of the Products’ technical specifications such as extreme temperatures, corrosives, and metallic pollutants; (iv) any accident, including without limitation fire, flood, earthquake, wind, lightning, war, pandemic, terrorist activities, civil disturbance or any other cause beyond Absen’s control; (v) improper storage; or (vi) any other cause other than ordinary use. “Burn In” caused by anyone other than personnel of Absen or its authorized repair agents playing continuous static (non-moving, non-motion) images. Any statements made about the Products by any salesperson, dealer, distributor or agent, unless such statements are in a written document signed by an officer of Absen. Such statements not included in a signed writing do not constitute warranties, shall not be relied upon by the buyer and are not part of the Agreement and Limited Warranty TC. Absen Contact Information: Region Technical Support Information Shenzhen Headquarters Tel.: + 00 000 000 0000 Email: xxxxxxx@xxxxx.xxx Europe Tel.: + 000 0000 0000 00 Email: xxxxxxx.xx@xxxxx.xxx North America Tel.: + 000 000 000 0000 Email: xxxx.xxxxxxx@xxxxxxx.xxx For additional information or recent Absen product information, please visit xxx.xxxxxxx.xxx or contact the Absen team. Exclusion of the other guarantees ABSEN PROVIDES NO WARRANTIES OR CONDITIONS, EXPRESS OR IMPLIED, EXCEPT THOSE EXPRESSLY PROVIDED IN THIS DOCUMENT. ABSEN EXPRESSLY DISCLAIMS AND EXCLUDES ALL OTHER WARRANTIES AND CONDITIONS, INCLUDING ANY IMPLIED WARRANTIES OR CONDITIONS OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. Limitation of Liability ABSEN WILL NOT BE LIABLE TO THE CUSTOMER FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES ARISING OUT OF OR RELATED TO THIS WARRANTY, EVEN IF THE CUSTOMER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES AND REGARDLESS OF THE CAUSE OF ACTION ASSERTED.