Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 8 contracts
Sources: Operational Level Agreement, Operational Level Agreement, Operational Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English 11 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/internal/helpdesk/features/ticket-priority/ ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 2 contracts
Sources: Operational Level Agreement, Operational Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English 12 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/display/EGISLM/EGI+Service+requests ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 2 contracts
Sources: Operational Level Agreement, Operational Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English 11 ▇▇▇▇▇://▇▇▇▇.▇▇▇.▇▇/wiki/FAQ_GGUS-Ticket-Priority ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 2 contracts
Sources: Operational Level Agreement, Operational Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English 11 ▇▇▇▇▇://▇▇▇▇▇▇▇▇▇▇.▇▇▇.▇▇/display/EGISLM/EGI+Service+requests ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 1 contract
Sources: Operational Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following language: English ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 1 contract
Sources: Operational Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: ● Support is provided in the following languagelanguages: English or Spanish. ● Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations.
Appears in 1 contract