Limitations and constraints. The Services provisioning is subject to the following limitations and constraints. • Support is provided in English. • Availability and Reliability calculations are based on the Service Monitoring operational results. • Failures in VO monitoring are not considered as SLA violations. • Downtimes needed to ensure the security of the Service issues are not considered Agreement violations. • Failures of resource provider not being part of EGI production infrastructure are not considered as Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the Provider's control, or any other causes beyond the Provider's control
Appears in 6 contracts
Samples: Service Level Agreement, Service Level Agreement, Service Level Agreement
