Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: • Support is provided in following language: English 11 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-Ticket-Priority • Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the RC’s control, or any other causes beyond the RC’s control
Appears in 1 contract
Samples: Operational Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: 11 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-Ticket-Priority • Support is provided in following language: English 11 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-Ticket-Priority • Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the RC’s Provider's control, or any other causes beyond the RC’s Provider's control
Appears in 1 contract
Samples: Operational Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: • 11 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-Ticket-Priority Support is provided in following language: English 11 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-Ticket-Priority • Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the RC’s control, or any other causes beyond the RC’s control
Appears in 1 contract
Samples: Operational Level Agreement
Limitations and constraints. The provisioning of the service under the agreed service level targets is subject to the following limitations and constraints: • 11 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-Ticket-Priority Support is provided in following language: English 11 xxxxx://xxxx.xxx.xx/wiki/FAQ_GGUS-Ticket-Priority • Downtimes caused due to upgrades for fixing critical security issues are not considered Agreement violations. • Force Majeure. A party shall not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond its reasonable control. Means any o fire, flood, earthquake or natural phenomena, o war, embargo, riot, civil disorder, rebellion, revolution which is beyond the RC’s Provider's control, or any other causes beyond the RC’s Provider's control
Appears in 1 contract
Samples: Operational Level Agreement