Common use of Limitations of 911/E911 Clause in Contracts

Limitations of 911/E911. The Hosted Voice Service includes a 911/E911 function that may differ from the 911/E911 function furnished by other service providers or other voice services. As such, it may have certain limitations. CUSTOMER ACKNOWLEDGES AND ACCEPTS ANY LIMITATIONS OF HOSTED VOICE SERVICE WITH 911/E911. In order for 911/E911 calls to be properly directed to emergency services, Customer must provide Atlantic Broadband with the correct Customer location address for each telephone number and extension used by the Customer. If Customer moves the Hosted Voice Service to a different Customer location address or a different location within a Customer location address without providing the correct information to Atlantic Broadband, 911/E911 calls (i) may be directed to the wrong emergency authority, (ii) may transmit the wrong Customer location address, and/or (iii) Hosted Voice Service (including 911/E911) may fail altogether. Therefore, Customer must contact Atlantic Broadband before moving the Hosted Voice Service to a new Customer location address, or to a new location within a Customer location address. The Hosted Voice Service may operate through a mobile application interface from any location where Customer or Customer’s authorized end user is able to access an Internet connection. Customer is advised not to use the Hosted Voice Service for 911/E911 or other emergency calls on a mobile device. If Customer uses the Hosted Voice Service for 911/E911 or other emergency calls over a mobile application on a mobile device, Atlantic Broadband will make reasonable attempts to pass the attempted emergency call to the native dialer; however, there is a possibility that the native dialer/operating system of the mobile device will not process the attempt. The operating software used on a mobile device may provide handling designed to redirect emergency calls to the native cellular dialer when possible; however, this functionality is also dependent on the operating system of the mobile device which is outside the control of Atlantic Broadband and subject to change at any time. Atlantic Broadband shall have no responsibility or liability for use of the Hosted Voice Service to place 911/E911 or other emergency calls on a mobile device.

Limitations of 911/E911. The Hosted Voice Service includes a 911/E911 function that may differ from the 911/E911 function furnished by other service providers or other voice services. As such, it may have certain limitations. CUSTOMER ACKNOWLEDGES AND ACCEPTS ANY LIMITATIONS OF HOSTED VOICE SERVICE WITH 911/E911. In order for 911/E911 calls to be properly directed to emergency services, Customer must provide Atlantic Broadband Breezeline with the correct Customer location address for each telephone number and extension used by the Customer. If Customer moves the Hosted Voice Service to a different Customer location address or a different location within a Customer location address without providing the correct information to Atlantic BroadbandBreezeline, 911/E911 calls (i) may be directed to the wrong emergency authority, (ii) may transmit the wrong Customer location address, and/or (iii) Hosted Voice Service (including 911/E911) may fail altogether. Therefore, Customer must contact Atlantic Broadband Breezeline before moving the Hosted Voice Service to a new Customer location address, or to a new location within a Customer location address. The Hosted Voice Service may operate through a mobile application interface from any location where Customer or Customer’s authorized end user is able to access an Internet connection. Customer is advised not to use the Hosted Voice Service for 911/E911 or other emergency calls on a mobile device. If Customer uses the Hosted Voice Service for 911/E911 or other emergency calls over a mobile application on a mobile device, Atlantic Broadband Breezeline will make reasonable attempts to pass the attempted emergency call to the native dialer; however, there is a possibility that the native dialer/operating system of the mobile device will not process the attempt. The operating software used on a mobile device may provide handling designed to redirect emergency calls to the native cellular dialer when possible; however, this functionality is also dependent on the operating system of the mobile device which is outside the control of Atlantic Broadband Breezeline and subject to change at any time. Atlantic Broadband Breezeline shall have no responsibility or liability for use of the Hosted Voice Service to place 911/E911 or other emergency calls on a mobile device.