Common use of Limitations of PTS Clause in Contracts

Limitations of PTS. 1. PTS does not support all software, hardware or Internet-related products, applications or features and we reserve the right to defer support issues to your equipment or software vendor. PTS does not include training on hardware or software use. 2. PTS is not intended to replace the more advanced technical support that may be available from hardware or software manufacturers. 3. PTS is for incident-specific troubleshooting and problem resolution, and excludes: (a) computer programming; (b) software development; (c) warranty repairs or product replacement; (d) support for Windows® 95 and earlier versions of Windows; (e) support for Mac operating systems earlier than OS X; (f) problems or issues arising out of any impermissible or unauthorized use or modification of a product or (g) upgrades of firmware, software, operating systems, or applications. Use of PTS does not constitute a license to use the software, applications or equipment being supported, or an upgrade thereto. You are responsible for obtaining any necessary licenses to use your software and applications. 4. In some cases, we may not be able to diagnose or resolve a problem because of complications with your computer or its configuration. PTS is offered as a "best efforts" service and without warranty except as specifically set forth in this Agreement. We reserve the right to refuse to troubleshoot software not on our list of supported products. 5. You understand and agree that technical problems may be the result of software or hardware errors not yet resolved by the product manufacturer, and that we may not have the ability to obtain the information necessary to resolve a specific technical problem. 6. If you purchase the Thirty (30) Minute Premium Technical Support Service ("30 Minute PTS"), the Service is non-refundable. 30 Minute PTS has a maximum duration of thirty (30) minutes and must be used within twenty-four (24) hours from the time of purchase; and you must be a subscriber to Verizon High Speed Internet or Verizon Fios Internet service.

Limitations of PTS. 1. PTS does not support all software, hardware or Internet-related products, applications or features and we reserve the right to defer support issues to your equipment or software vendor. PTS does not include training on hardware or software use. 2. PTS is not intended to replace the more advanced technical support that may be available from hardware or software manufacturers. 3. PTS is for incident-specific troubleshooting and problem resolution, and excludes: (a) computer programming; (b) software development; (c) warranty repairs or product replacement; (d) support for Windows® 95 and earlier versions of Windows; (e) support for Mac operating systems earlier than OS X; (f) problems or issues arising out of any impermissible or unauthorized use or modification of a product or (g) upgrades of firmware, software, operating systems, or applications. Use of PTS does not constitute a license to use the software, applications or equipment being supported, or an upgrade thereto. You are responsible for obtaining any necessary licenses to use your software and applications. 4. In some cases, we may not be able to diagnose or resolve a problem because of complications with your computer or its configuration. PTS is offered as a "best efforts" service and without warranty except as specifically set forth in this Agreement. We reserve the right to refuse to troubleshoot software not on our list of supported products. 5. You understand and agree that technical problems may be the result of software or hardware errors not yet resolved by the product manufacturer, and that we may not have the ability to obtain the information necessary to resolve a specific technical problem. 6. If you purchase the Thirty (30) Minute Premium Technical Support Service ("30 Minute PTS"), the Service is non-refundable. 30 Minute PTS has a maximum duration of thirty (30) minutes and must be used within twenty-four (24) hours from the time of purchase; and you must be a subscriber to Verizon High Speed Internet or Verizon Fios FiOS Internet service.

Limitations of PTS. 1. PTS does not support all software, hardware or Internet-related products, applications or features and we reserve the right to defer support issues to your equipment or software vendor. PTS does not include training on hardware or software use. 2. PTS is not intended to replace the more advanced technical support that may be available from hardware or software manufacturers. 3. PTS is for incident-specific troubleshooting and problem resolution, and excludes: (a: i) computer programming; (bii) software development; (ciii) warranty repairs or product replacement; (div) support for Windows® 95 and earlier versions of Windows; (ev) support for Mac operating systems earlier than OS X; (fvi) problems or issues arising out of any impermissible or unauthorized use or modification of a product or (gvii) upgrades of firmware, software, operating systems, or applications. Use of PTS does not constitute a license to use the software, applications or equipment being supported, or an upgrade thereto. You are responsible for obtaining any necessary licenses to use your software and applications. 4. In some cases, we may not be able to diagnose or resolve a problem because of complications with your computer or its configuration. PTS is offered as a "best efforts" service and without warranty except as specifically set forth in this Agreement. We reserve the right to refuse to troubleshoot software not on our list of supported products. 5. You understand and agree that technical problems may be the result of software or hardware errors not yet resolved by the product manufacturer, and that we may not have the ability to obtain the information necessary to resolve a specific technical problem. 6. If you purchase the Thirty (30) Minute Premium Technical Support Service ("30 Minute PTS"), the Service is non-refundable. 30 Minute PTS has a maximum duration of thirty (30) minutes and must be used within twenty-four (24) hours from the time of purchase; and you must be a subscriber to Verizon High Speed Internet or Verizon Fios FiOS Internet service.