Common use of Limitations on Support Services Clause in Contracts

Limitations on Support Services. 5.1 If the total hours spent by the personnel of the Provider performing the Support Services during any calendar month exceeds 8 hours then: (a) the Provider will cease to have an obligation to provide Support Services to the Customer during the remainder of that period; and (b) the Provider may agree to provide Support Services to the Customer during the remainder of that period, but the provision of those Support Services will be subject to additional Charges. 5.2 The Provider shall have no obligation to provide Support Services in respect of any issue caused by: (a) the improper use of the software by the Customer; or (b) any alteration to the software made without the prior consent of the Provider. 1. Categories of Data Subject

Limitations on Support Services. 5.1 If the total hours spent by the personnel of the Provider performing the Support Services during any calendar month exceeds 8 hours then: (a) the Provider will cease to have an obligation to provide Support Services to the Customer during the remainder of that period; and (b) the Provider may agree to provide Support Services to the Customer during the remainder of that period, but the provision of those Support Services will be subject to additional Charges. 5.2 The Provider shall have no obligation to provide Support Services in respect of any issue caused by: (a) the improper use of the software by the Customer; or (b) any alteration to the software made without the prior consent of the Provider. 1. Categories of Data Subject

Limitations on Support Services. 5.1 If the total hours spent by the personnel of the Provider performing the Support Services during any calendar month exceeds exceed 8 hours Hours then: (a) the Provider will cease to have an obligation to provide Support Services to the Customer during the remainder of that period; and (b) the Provider may agree to provide Support Services to the Customer during the remainder of that period, but the provision of those Support Services will be subject to additional Charges. 5.2 The Provider shall have no obligation to provide Support Services in respect of any issue caused by: (a) the improper use of the software Application by the Customer; or (b) any alteration to the software Application made without the prior consent of the Provider. 1. Categories of Data Subject

Limitations on Support Services. 5.1 If the total hours spent by the personnel of the Provider performing the Support Services during any calendar month exceeds 8 exceed 20 hours then: (a) : • the Provider will cease to have an obligation to provide Support Services to the Customer during the remainder of that period; and (b) and • the Provider may agree to provide Support Services to the Customer during the remainder of that period, but the provision of those Support Services will be subject to additional Charges. 5.2 The Provider shall have no obligation to provide Support Services in respect of any issue caused by: (a) : • any factor outside the scope of the Support Services; or • the improper use of the software Software by the Customer; or (b) or • any alteration to the software Software made without the prior consent of the Provider. 1. Categories 5.3 If the Provider provides Support Services at the request of Data Subjectthe Customer and the Provider, after beginning the provision of those Support Services, reasonably concludes that the Provider has no