Limitations to Technical Support Sample Clauses
The 'Limitations to Technical Support' clause defines the boundaries and conditions under which technical support services are provided by a party, typically a service provider or vendor. This clause may specify the types of issues covered, the hours during which support is available, and any exclusions such as support for third-party products or issues caused by user error. By clearly outlining what is and is not included in technical support, this clause helps manage customer expectations and prevents disputes over the scope of assistance provided.
Limitations to Technical Support. Licensor (and, if different, ToolsGroup) shall have no obligation under this Section 3 to support Software if: (a) altered, damaged or modified or incorporated with or into other software; (b) not the then current Release or, if such Release was issued within the immediately preceding twelve (12) months, the immediately prior Release;
Limitations to Technical Support. Licensor (and, if different, ToolsGroup) shall have no obligation under this Section 3 to support Software if: (a) altered, damaged or modified or incorporated with or into other software; (b) not the then current Release or Previous Sequential Release; (c) the Error results from Licensee’s negligence, abuse or misapplication, use not contemplated by the Documentation, or other causes beyond the reasonable control of Licensor (or, if different, ToolsGroup); or (d) installed on any computer hardware not specified in writing by ToolsGroup. Licensor (and, if different, ToolsGroup) shall have no liability for any changes to hardware required for Use of Software due to correction of Errors, Update or Release.
Limitations to Technical Support