Common use of Loop Testing/Trouble Reporting Clause in Contracts

Loop Testing/Trouble Reporting. 2.4.5.1 NuVox will be responsible for testing and isolating troubles on the loops. NuVox must test and isolate trouble to the AT&T portion of a designed/non-designed Page 77 of 321 Attachment 2 – Network Elements and Other Services/BELLSOUTH TELECOMMUNICATIONS, INC. AT&T SOUTH CAROLINA/NUVOX unbundled loop (e.g., UVL-SL2, UCL-D, UVL-SL1, UCL-ND, etc.) before reporting repair to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from AT&T at the time of the trouble report, NuVox will be required to provide the results of the NuVox test which indicate a problem on the AT&T provided loop. 2.4.5.2 Once NuVox has isolated a trouble to the AT&T provided loop, and has issued a trouble report to AT&T on the loop, AT&T will take the actions necessary to repair the loop if a trouble actually exists. AT&T will repair these loops in a reasonable and nondiscriminatory manner and in time frames that are as favorable as those in which AT&T repairs similarly situated loops to its customers. 2.4.5.3 If NuVox reports a trouble on a non-designed or designed loop and no trouble actually exists, AT&T will charge NuVox for any dispatching and testing (both inside and outside the CO) required by AT&T in order to confirm the loop’s working status. AT&T will assess the applicable Maintenance of Service Charge rates from AT&T’s FCC No. 1 Section 13.3.1 for designed circuits, Section A4.3.1 of the GSSTs for Alabama, Kentucky, Louisiana, Mississippi and Tennessee where trouble determination for non-designed circuits is covered under premises work charges, Section A15. 4.1 of the GSSTs for Florida and North Carolina where trouble determination for non-designed circuits is covered under trouble location charges, and Section N1.1.2 of the Non-Regulated Services Pricing tariff for Georgia and South Carolina where trouble determination for non-designed circuits is covered under trouble determination charges. If NuVox reports the same trouble on the same UNE loop within thirty (30) calendar days of AT&T’s notification to NuVox of its disposition of the prior trouble, and AT&T is able to determine that such trouble does exist on AT&T’s network, NuVox shall be credited on the next billing cycle for charges associated with the prior trouble. 2.4.5.4 In the event AT&T must dispatch to the customer’s location more than once due to incorrect or incomplete information provided by NuVox (e.g., incomplete address, incorrect contact name/number, etc.), AT&T will xxxx NuVox for each additional dispatch required to repair the circuit due to the incorrect/incomplete information provided, in accordance with rates set forth in the Pricing Schedule. 2.4.5.5 AT&T shall test all loops at parity in a nondiscriminatory manner. The results of such testing, to the extent available, shall be provided to NuVox upon request.

Loop Testing/Trouble Reporting. 2.4.5.1 NuVox will be responsible for testing and isolating troubles on the loops. NuVox must test and isolate trouble to the AT&T portion of a designed/non-designed Page 77 of 321 Attachment 2 – Network Elements and Other Services/BELLSOUTH TELECOMMUNICATIONS, INC. AT&T SOUTH CAROLINA/NUVOX unbundled loop (e.g., UVL-SL2, UCL-D, UVL-SL1, UCL-ND, etc.) before reporting repair trouble to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from AT&T at the time of the trouble report, NuVox will be required to provide the results of the NuVox test which indicate indicated a problem on the AT&T provided loop. 2.4.5.2 Once NuVox has isolated a trouble to the AT&T provided loop, and has issued a trouble report to AT&T on the loop, AT&T will take the actions necessary to repair the loop if a trouble actually exists. AT&T will repair these loops in a reasonable and nondiscriminatory manner and in time frames that are as favorable as those in which AT&T repairs similarly situated loops to its customers. 2.4.5.3 If NuVox reports a trouble on a non-designed or designed loop and no trouble actually exists, AT&T will charge NuVox for any dispatching and testing (both inside and outside the CO) required by AT&T in order to confirm the loop’s loop‟s working status. AT&T will assess the applicable Maintenance of Service Charge rates from AT&T’s AT&T‟s FCC No. 1 Section 13.3.1 for designed circuits, Section A4.3.1 of the GSSTs for Alabama, Kentucky, Louisiana, Mississippi and Tennessee where trouble determination for non-designed circuits is covered under premises work charges, Section A15. 4.1 of the GSSTs for Florida and North Carolina where trouble determination for non-designed circuits is covered under trouble location charges, and Section N1.1.2 of the Non-Regulated Services Pricing tariff for Georgia and South Carolina where trouble determination for non-non- designed circuits is covered under trouble determination charges. If NuVox reports the same trouble on the same UNE loop within thirty (30) calendar days of AT&T’s AT&T‟s notification to NuVox of its disposition of the prior trouble, and AT&T is able to determine that such trouble does exist on AT&T’s AT&T‟s network, NuVox Page 78 of 327 shall be credited on the next billing cycle for charges associated with the prior trouble. 2.4.5.4 In the event AT&T must dispatch to the customer’s customer‟s location more than once due to incorrect or incomplete information provided by NuVox (e.g., incomplete address, incorrect contact name/number, etc.), AT&T will xxxx NuVox for each additional dispatch required to repair the circuit due to the incorrect/incomplete information provided, in accordance with rates set forth in the Pricing Schedule. 2.4.5.5 AT&T shall test all loops at parity in a nondiscriminatory manner. The results of such testing, to the extent available, shall be provided to NuVox upon request.

Loop Testing/Trouble Reporting. 2.4.5.1 NuVox will be responsible for testing and isolating troubles on the loops. NuVox must test and isolate trouble to the AT&T portion of a designed/non-designed Page 77 of 321 Attachment 2 – Network Elements and Other Services/BELLSOUTH TELECOMMUNICATIONS, INC. AT&T SOUTH CAROLINA/NUVOX unbundled loop (e.g., UVL-SL2, UCL-D, UVL-SL1, UCL-ND, etc.) before reporting repair trouble to the UNE Customer Wholesale Interconnection Network Services (CWINS) Center. Upon request from AT&T at the time of the trouble report, NuVox will be required to provide the results of the NuVox test which indicate indicated a problem on the AT&T provided loop. 2.4.5.2 Once NuVox has isolated a trouble to the AT&T provided loop, and has issued a trouble report to AT&T on the loop, AT&T will take the actions necessary to repair the loop if a trouble actually exists. AT&T will repair these loops in a reasonable and nondiscriminatory manner and in time frames that are as favorable as those in which AT&T repairs similarly situated loops to its customers. 2.4.5.3 If NuVox reports a trouble on a non-designed or designed loop and no trouble actually exists, AT&T will charge NuVox for any dispatching and testing (both inside and outside the CO) required by AT&T in order to confirm the loop’s loop‟s working status. AT&T will assess the applicable Maintenance of Service Charge rates from AT&T’s AT&T‟s FCC No. 1 Section 13.3.1 for designed circuits, Section A4.3.1 of the GSSTs for Alabama, Kentucky, Louisiana, Mississippi and Tennessee where trouble determination for non-designed circuits is covered under premises work charges, Section A15. 4.1 of the GSSTs for Florida and North Carolina where trouble determination for non-designed circuits is covered under trouble location charges, and Section N1.1.2 of the Non-Regulated Services Pricing tariff for Georgia and South Carolina where trouble determination for non-non- designed circuits is covered under trouble determination charges. If NuVox reports the same trouble on the same UNE loop within thirty (30) calendar days of AT&T’s AT&T‟s notification to NuVox of its disposition of the prior trouble, and AT&T is able to determine that such trouble does exist on AT&T’s AT&T‟s network, NuVox Page 78 of 327 shall be credited on the next billing cycle for charges associated with the prior trouble. 2.4.5.4 In the event AT&T must dispatch to the customer’s customer‟s location more than once due to incorrect or incomplete information provided by NuVox (e.g., incomplete address, incorrect contact name/number, etc.), AT&T will xxxx bill NuVox for each additional dispatch required to repair the circuit due to the incorrect/incomplete information provided, in accordance with rates set forth in the Pricing Schedule. 2.4.5.5 AT&T shall test all loops at parity in a nondiscriminatory manner. The results of such testing, to the extent available, shall be provided to NuVox upon request.