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Common use of Lost or Stolen Cards Clause in Contracts

Lost or Stolen Cards. 4.1 The loss or theft of your Card (including a Supplementary Card) must be immediately notified to us . You will be asked to provide us with your Card number and some identifying details. After we receive notification of the loss or theft of your Card, we will block the Card. You can also block your Card by using [block your Card feature] through our e-banking services. 4.2 The Card holder shall be liable for any losses arising from the use of any Card or PIN by any unauthorised person until we receive notification of loss or theft of a Card or PIN in accordance with section 4.3 In the event of any fraudulent transactions arising from or in connection with the use of the Card or the PIN, you shall not be liable unless you were aware of such fraudulent transactions, breached any of the Terms or failed to undertake reasonable precautionary measures in connection with the Card and the PIN. Our maximum potential liability to the Card holder as a result of lost/stolen Cards will not exceed the approved limit of the Card or the amount of unauthorised transactions. 4.4 After we have received Notification of loss or theft of your Card in accordance with section 4.1, the Card holder will have no further liability, provided that the Card holder has acted in good faith and with all reasonable care and diligence in safeguarding the Card, unless it has been proven otherwise to us. In case the Card holder recovers the Card, he/she shall report the matter to us and the police and destroy it. The Card holder must not make any attempt to use a Card that has been blocked. 4.5 The Card holder shall assist us or our agents in the investigation of the loss, theft or possible misuse of a Card or the disclosure of the PIN. The Card holder consents to the disclosure to agents of any relevant information concerning the Account in connection with such an investigation. 4.6 A police report must be filed by the Card holder of the lost/stolen Card and a copy should be provided to us, if there is suspected misuse. In the event of difficulty in obtaining the police report, the date and reference number of the police report must be provided to us. 4.7 We may also cancel or block your Card in accordance with the Terms and the Regulations by providing sixty (60) days’ written notice, provided that if we suspect fraud or misuse of the Card or if we have any other security concerns or if we are required to comply with the Regulations, we shall be entitled to cancel or block your Card immediately.

Appears in 3 contracts

Samples: Current Account Agreement, Current Account Agreement, Current Account Agreement

Lost or Stolen Cards. 4.1 The loss 7.1 In the event the Card, Card number or the PIN is lost, stolen or misused by another person, the Cardholder must report the occurrence to SBICPSL. Although loss, theft or misuse may be reported by any means, the Cardholder must confirm to SBICPSL in writing immediately after reporting the loss/theft/misuse to the police. A copy of your Card the police complaint/First Information Report (including a Supplementary CardFIR) must accompany the written confirmation. 7.2 If the Cardholder loses his/her Card overseas, he/she may either report the occurrence to SBICPSL or report the loss through the MASTERCARD/VISA Global Emergency Assistance Services. In case the Cardholder uses the MASTERCARD/VISA Global Emergency Assistance Services then the charges would be immediately notified applicable as provided in the cardholder guide. 7.3 SBICPSL is neither liable nor responsible for any transactions incurred on the card account prior to us . You the time of reporting of the loss of the card, and the card member will be asked to provide us with your Card number wholly responsible and some identifying detailsliable for the same. After we receive However it is stipulated that after receipt of proper notification of the loss by SBICPSL by any means preferably on call or in writing, the card member shall have no financial liability. Furthermore, in addition to notifying SBICPSL about the loss or theft of your Cardthe card, we will block the Card. You can also block your Card by using [block your Card feature] through our e-banking servicescard member must report any thefts of cards to police and other investigating authorities and lodge a First Information Report (“FIR”). 4.2 7.4 The Card holder shall Cardholder will not be liable for any losses arising from transactions made on the use Card after receipt by SBICPSL of any the written notice of the loss/theft/misuse. 7.5 On the loss of the Card, SBICPSL may at its sole discretion issue a replacement Card or PIN by any unauthorised person until we receive notification of loss or theft of at a Card or PIN in accordance with section 4.3 fee. In the event of any fraudulent transactions arising from or in connection with the use of the Card or the PIN, you shall not be liable unless you were aware of such fraudulent transactions, breached any of the Terms or failed to undertake reasonable precautionary measures in connection with the Card and the PIN. Our maximum potential liability to the Card holder as a result of lost/stolen Cards will not exceed the approved limit of the Card or the amount of unauthorised transactions. 4.4 After we have received Notification of loss or theft of your Card in accordance with section 4.1, the Card holder will have no further liability, provided that the Card holder has acted in good faith and with all reasonable care and diligence in safeguarding the Card, unless it has been proven otherwise to us. In case the Card holder Cardholder subsequently recovers the Card, he/she shall report the matter recovered Card must not be used and must be cut in half diagonally and returned immediately to us SBICPSL and adequate care taken to prevent its misuse. 7.6 The Cardholder is responsible for the security of the Card, Card number and the police PIN and destroy it. The Card holder must not make any attempt to use a Card that has been blocked. 4.5 The Card holder shall assist us or our agents in take all steps towards ensuring the investigation of the loss, theft or possible misuse of a Card or the disclosure of the PIN. The Card holder consents to the disclosure to agents of any relevant information concerning the Account in connection with such an investigation. 4.6 A police report must be filed by the Card holder of the lost/stolen Card and a copy should be provided to us, if there is suspected misusesafekeeping thereof. In the event of difficulty in obtaining SBICPSL determines that the police report, the date and reference number aforementioned steps are questionable (on account of the police report must Cardholder's negligence, malafides, etc.), financial liability on account of the lost, stolen or misused Card/Card number/PIN shall be provided to us. 4.7 We may also cancel or block your Card borne by the Cardholder and could result in accordance with the Terms and the Regulations by providing sixty (60) days’ written notice, provided that if we suspect fraud or misuse cancellation of the Card or if we have any other security concerns or if we are required to comply with the Regulations, we shall be entitled to cancel or block your Card immediatelyAccount.

Appears in 2 contracts

Samples: Cardholder Agreement, Cardholder Agreement

Lost or Stolen Cards. 4.1 The loss or theft of your Card (including a Supplementary Card) must be immediately notified to us . You will be asked to provide us with your Card number and some identifying details. After we receive notification of the loss or theft of your Card, we will block the Card. You can also block your Card by using [block your Card feature] through our e-banking services. 4.2 The Card holder shall be liable for any losses arising from the use of any Card or PIN by any unauthorised person until we receive notification of loss or theft of a Card or PIN in accordance with section. 4.3 In the event of any fraudulent transactions arising from or in connection with the use of the Card or the PIN, you shall not be liable unless you were aware of such fraudulent transactions, breached any of the Terms or failed to undertake reasonable precautionary measures in connection with the Card and the PIN. Our maximum potential liability to the Card holder as a result of lost/stolen Cards will not exceed the approved limit of the Card or the amount of unauthorised transactions. 4.4 After we have received Notification of loss or theft of your Card in accordance with section 4.1, the Card holder will have no further liability, provided that the Card holder has acted in good faith and with all reasonable care and diligence in safeguarding the Card, unless it has been proven otherwise to us. In case the Card holder recovers the Card, he/she shall report the matter to us and the police and destroy it. The Card holder must not make any attempt to use a Card that has been blocked. 4.5 The Card holder shall assist us or our agents in the investigation of the loss, theft or possible misuse of a Card or the disclosure of the PIN. The Card holder consents to the disclosure to agents of any relevant information concerning the Account in connection with such an investigation. 4.6 A police report must be filed by the Card holder of the lost/stolen Card and a copy should be provided to us, if there is suspected misuse. In the event of difficulty in obtaining the police report, the date and reference number of the police report must be provided to us. 4.7 We may also cancel or block your Card in accordance with the Terms and the Regulations by providing sixty (60) days’ written notice, provided that if we suspect fraud or misuse of the Card or if we have any other security concerns or if we are required to comply with the Regulations, we shall be entitled to cancel or block your Card immediately.

Appears in 2 contracts

Samples: Banking Agreement, Banking Agreement

Lost or Stolen Cards. 4.1 The loss If your ONEcard is lost or theft stolen, you must notify the ONEcard Office in order to permit its cancellation. Such notification may be made online at xxx.xxxxxxxx.xx/xxxxxxx, by visiting the ONEcard Office in person or by calling the ONEcard Office at (000) 000-0000 during office hours. Until such notification has been received, you will be responsible for all use of your Card (including ONEcard, whether or not such use is authorized by you. There is a Supplementary Card) must be immediately notified to us replacement fee for lost or stolen cards. You will may use your ONEcard as a debit card where accepted, provided funds are available in your account. Specific purpose ONEcard accounts may be asked to provide us with your Card number and some identifying details. After we receive notification of the loss or theft of your Card, we will block the Card. You can also block your Card accessed by using [block your Card feature] through our e-banking services. 4.2 The Card holder shall be liable for any losses arising from the use of any Card or PIN by any unauthorised person until we receive notification of loss or theft of a Card or PIN you in accordance with section 4.3 In the event of any fraudulent transactions arising from or in connection with the restrictions applicable to such accounts. The ONEcard is a debit card only and does not provide credit arrangements. Cash withdrawals are not allowed. You are responsible for use of your ONEcard. Debits resulting from your failure to properly utilize the Card ONEcard are your responsibility as the cardholder. The University is not responsible for any loss, inconvenience, or the PIN, embarrassment to you shall not be liable unless you were aware of such fraudulent transactions, breached any of the Terms or failed to undertake reasonable precautionary measures in connection with the Card and the PIN. Our maximum potential liability to the Card holder others arising as a result of lost/stolen Cards lack of funds in your account. The University will not exceed the approved limit of the Card or the amount of unauthorised transactions. 4.4 After we have received Notification of loss or theft of debit your Card ONEcard account in accordance with section 4.1, transactions authorized through the Card holder use of your ONEcard or as permitted under these terms. Refunds of any account balances will have no further liability, provided that be made only if a request is made by you in person and your relationship to the Card holder has acted in good faith and with all reasonable care and diligence in safeguarding University is terminated. Upon your request your ONEcard account will be closed or rendered inactive by the Card, unless it has been proven otherwise ONEcard Office. A refund will be mailed to usyou by cheque. In case Refunds on meal plan accounts are subject to the Card holder recovers the Card, he/she shall report the matter to us and the police and destroy it. The Card holder must not make any attempt to use a Card that has been blocked. 4.5 The Card holder shall assist us or our agents restrictions contained in the investigation of the loss, theft or possible misuse of a Card or the disclosure of the PINResidence Services Agreement. The Card holder consents Refunds on any departmental accounts will be directed to the disclosure to agents originating department. Any reactivation of any relevant information concerning your ONEcard account will be allowed only after the Account replacement fee is paid in connection with such an investigation. 4.6 A police report must full. If your ONEcard has no activity for a period of two (2) years, it will be filed deactivated by the Card holder of University. Funds will be credited back in full to the lost/stolen Card and a copy should be provided to us, ONEcard account if there the deactivated ONEcard account is suspected misusereinstated. In the event of difficulty in obtaining the police report, the date and reference number of the police report must be provided to usONEcard accounts do not expire. 4.7 We may also cancel or block your Card in accordance with the Terms and the Regulations by providing sixty (60) days’ written notice, provided that if we suspect fraud or misuse of the Card or if we have any other security concerns or if we are required to comply with the Regulations, we shall be entitled to cancel or block your Card immediately.

Appears in 2 contracts

Samples: Cardholder Agreement, Cardholder Agreement

Lost or Stolen Cards. 4.1 The loss 7.1 In the event the Card, Card number or the PIN is lost, stolen or misused by another person, the Cardholder must report the occurrence to SBICPSL. Although loss, theft or misuse may be reported by any means, the Cardholder must confirm to SBICPSL in writing immediately after reporting the loss/theft/misuse to the police. A copy of your Card the police complaint/First Information Report (including a Supplementary CardFIR) must accompany the written confirmation. 7.2 If the Cardholder loses his/her Card overseas, he/she may either report the occurrence to SBICPSL or report the loss through the VISA Global Emergency Assistance Services. In case the Cardholder uses the VISA Global Emergency Assistance Services then the charges would be immediately notified applicable as provided in the cardholder guide. 7.3 SBICPSL is neither liable nor responsible for any transactions incurred on the card account prior to us . You the time of reporting of the loss of the card, and the card member will be asked to provide us with your Card number wholly responsible and some identifying detailsliable for the same. After we receive However it is stipulated that after receipt of proper notification of the loss by SBICPSL by any means preferably on call or in writing, the card member shall have no financial liability. Furthermore, in addition to notifying SBICPSL about the loss or theft of your Cardthe card, we will block the Card. You can also block your Card by using [block your Card feature] through our e-banking servicescard member must report any thefts of cards to police and other investigating authorities and lodge a First Information Report (“FIR”). 4.2 7.4 The Card holder shall Cardholder will not be liable for any losses arising from transactions made on the use Card after receipt by SBICPSL of any the written notice of the loss/theft/misuse. 7.5 On the loss of the Card, SBICPSL may at its sole discretion issue a replacement Card or PIN by any unauthorised person until we receive notification of loss or theft of at a Card or PIN in accordance with section 4.3 fee. In the event of any fraudulent transactions arising from or in connection with the use of the Card or the PIN, you shall not be liable unless you were aware of such fraudulent transactions, breached any of the Terms or failed to undertake reasonable precautionary measures in connection with the Card and the PIN. Our maximum potential liability to the Card holder as a result of lost/stolen Cards will not exceed the approved limit of the Card or the amount of unauthorised transactions. 4.4 After we have received Notification of loss or theft of your Card in accordance with section 4.1, the Card holder will have no further liability, provided that the Card holder has acted in good faith and with all reasonable care and diligence in safeguarding the Card, unless it has been proven otherwise to us. In case the Card holder Cardholder subsequently recovers the Card, he/she shall report the matter recovered Card must not be used and must be cut in half diagonally and returned immediately to us SBICPSL and adequate care taken to prevent its misuse. 7.6 The Cardholder is responsible for the security of the Card, Card number and the police PIN and destroy it. The Card holder must not make any attempt to use a Card that has been blocked. 4.5 The Card holder shall assist us or our agents in take all steps towards ensuring the investigation of the loss, theft or possible misuse of a Card or the disclosure of the PIN. The Card holder consents to the disclosure to agents of any relevant information concerning the Account in connection with such an investigation. 4.6 A police report must be filed by the Card holder of the lost/stolen Card and a copy should be provided to us, if there is suspected misusesafekeeping thereof. In the event of difficulty in obtaining SBICPSL determines that the police report, the date and reference number aforementioned steps are questionable (on account of the police report must Cardholder’s negligence, malafides, etc.), financial liability on account of the lost, stolen or misused Card/Card number/PIN shall be provided to us. 4.7 We may also cancel or block your Card borne by the Cardholder and could result in accordance with the Terms and the Regulations by providing sixty (60) days’ written notice, provided that if we suspect fraud or misuse cancellation of the Card or if we have any other security concerns or if we are required Account. 7.7 As per Reserve Bank of India (RBI) mandate, dated 06 Jul’17 on Customer Protection - Limiting Liability of Customers in Unauthorised Electronic Banking Transactions, a policy is designed to comply with ensure customer protection relating to unauthorized credit card transactions. The same is updated on SBI Card’s website under “Customer Grievance Redressal Policy”. The policy is based on the Regulations, we shall be entitled to cancel or block your Card immediately.principles of transparency and fairness in treatment of customers

Appears in 2 contracts

Samples: Cardholder Agreement, Cardholder Agreement

Lost or Stolen Cards. 4.1 3.1 The loss or theft of your a Card (including a Supplementary Card) must be immediately notified reported to us the Bank's Card Center on one of below numbers (depending on the product you hold or any Visa/MasterCard® member number and confirmed by fax (+000 0 000 0000) or in writing. You A Police Report must also be made of the lost/stolen Card and a copy sent to the Bank if there is suspected misuse. The Cardholder will be asked to provide us with your responsible for any unauthorised Card number and some identifying details. After we receive Transactions effected before notification of the loss or theft of your Card, we will block has been received by the CardBank’s Card Centre. You can also block your Card by using [block your Card feature] through our e-banking services. 4.2 The Card holder shall be liable for any losses arising from the use of any Card or PIN by any unauthorised person until we receive notification of loss or theft of a Card or PIN in accordance with section 4.3 In the event of any fraudulent transactions arising from or in connection with the use of the Card or the PIN, you shall not be liable unless you were aware of such fraudulent transactions, breached any of the Terms or failed to undertake reasonable precautionary measures in connection with the Card and the PIN. Our maximum potential liability to the Card holder Cardholder as a result of lost/stolen Cards will not exceed the approved limit of the Card or Card. SABB Premier/Signature 800 116 0099 +000 00 000 0000 SABB Advance 800 124 8666 +000 00 000 0000 Classic/Gold/ Titanium/Platinum 920 007 222 +000 000 000 000 3.2 After the amount of unauthorised transactions. 4.4 After we have received Notification Bank receives a notification of loss or theft of your a Card to the Bank’s Card Centre in accordance with section 4.1the country, the Card holder Cardholder will have no further liability, liability provided that the Card holder Cardholder has acted in good faith and with all reasonable care and diligence in safeguarding the Card, unless it has been proven otherwise Card and in promptly reporting its loss to usthe Bank. The decision as to the bona fides of the Cardholder in this regard will rest with the Bank and the Bank reserves the right to cancel the Card and/or any Supplementary Card(s). In case the Card holder Cardholder recovers the Card, he/she shall report the matter to us the Bank and the police and destroy itimmediately hand over the recovered Card to any of the Bank’s Card Service Centres in the Country, for destruction. The Card holder Cardholder must not make any attempt to use a Card that has been blockedthe Card. 4.5 The Card holder shall assist us or our agents in the investigation of the loss, theft or possible misuse of a Card or the disclosure of the PIN. The Card holder consents 3.3 Notwithstanding anything to the disclosure to agents of any relevant information concerning the Account in connection with such an investigation. 4.6 A police report must be filed by the Card holder of the lost/stolen Card and a copy should be provided to us, if there is suspected misuse. In the event of difficulty in obtaining the police reportcontrary herein contained, the date and reference number of Cardholder will be liable for all losses to the police report must be provided to us. 4.7 We may also cancel or block your Card in accordance with Bank arising from the Terms and the Regulations by providing sixty (60) days’ written notice, provided that if we suspect fraud or misuse use of the Card or if we have by any other security concerns or if we are required to comply person obtaining possession of it with the RegulationsCardholder’s consent. 3.4 The Bank may, we in its absolute discretion, agree to issue a replacement Card for any lost or stolen Card which shall be entitled issued on the same Terms and Conditions as the original Card or as may be amended from time to cancel or block your time. The Bank reserves the right to charge a replacement/handling fee to the Cardholder’s Card immediatelyAccount at a rate to be determined by the Bank and notified to the Cardholder.

Appears in 1 contract

Samples: Credit Card Terms and Conditions

Lost or Stolen Cards. 4.1 The loss 7.1 In the event the Card, Card number or the PIN is lost, stolen or misused by another person, the Cardholder must report the occurrence to SBICPSL. Although loss, theft or misuse may be reported by any means, the Cardholder must confirm to SBICPSL in writing immediately after reporting the loss/theft/misuse to the police. A copy of your Card the police complaint/First Information Report (including a Supplementary CardFIR) must accompany the written confirmation. 7.2 If the Cardholder loses his/her Card overseas, he/she may either report the occurrence to SBICPSL or report the loss through the VISA Global Emergency Assistance Services. In case the Cardholder uses the VISA Global Emergency Assistance Services then the charges would be immediately notified applicable as provided in the cardholder guide. 7.3 SBICPSL is neither liable nor responsible for any transactions incurred on the card account prior to us . You the time of reporting of the loss of the card, and the card member will be asked to provide us with your Card number wholly responsible and some identifying detailsliable for the same. After we receive However it is stipulated that after receipt of proper notification of the loss by SBICPSL by any means preferably on call or in writing, the card member shall have no financial liability. Furthermore, in addition to notifying SBICPSL about the loss or theft of your Cardthe card, we will block the Card. You can also block your Card by using [block your Card feature] through our e-banking servicescard member must report any thefts of cards to police and other investigating authorities and lodge a First Information Report (“FIR”). 4.2 7.4 The Card holder shall Cardholder will not be liable for any losses arising from transactions made on the use Card after receipt by SBICPSL of any the written notice of the loss/theft/misuse. 7.5 On the loss of the Card, SBICPSL may at its sole discretion issue a replacement Card or PIN by any unauthorised person until we receive notification of loss or theft of at a Card or PIN in accordance with section 4.3 fee. In the event of any fraudulent transactions arising from or in connection with the use of the Card or the PIN, you shall not be liable unless you were aware of such fraudulent transactions, breached any of the Terms or failed to undertake reasonable precautionary measures in connection with the Card and the PIN. Our maximum potential liability to the Card holder as a result of lost/stolen Cards will not exceed the approved limit of the Card or the amount of unauthorised transactions. 4.4 After we have received Notification of loss or theft of your Card in accordance with section 4.1, the Card holder will have no further liability, provided that the Card holder has acted in good faith and with all reasonable care and diligence in safeguarding the Card, unless it has been proven otherwise to us. In case the Card holder Cardholder subsequently recovers the Card, he/she shall report the matter recovered Card must not be used and must be cut in half diagonally and returned immediately to us SBICPSL and adequate care taken to prevent its misuse. 7.6 The Cardholder is responsible for the security of the Card, Card number and the police PIN and destroy it. The Card holder must not make any attempt to use a Card that has been blocked. 4.5 The Card holder shall assist us or our agents in take all steps towards ensuring the investigation of the loss, theft or possible misuse of a Card or the disclosure of the PIN. The Card holder consents to the disclosure to agents of any relevant information concerning the Account in connection with such an investigation. 4.6 A police report must be filed by the Card holder of the lost/stolen Card and a copy should be provided to us, if there is suspected misusesafekeeping thereof. In the event of difficulty in obtaining SBICPSL determines that the police report, the date and reference number aforementioned steps are questionable (on account of the police report must Cardholder's negligence, malafides, etc.), financial liability on account of the lost, stolen or misused Card/Card number/PIN shall be provided to us. 4.7 We may also cancel or block your Card borne by the Cardholder and could result in accordance with the Terms and the Regulations by providing sixty (60) days’ written notice, provided that if we suspect fraud or misuse cancellation of the Card or if we have any other security concerns or if we are required Account. 7.7 As per Reserve Bank of India (RBI) mandate, dated 06 Jul’17 on Customer Protection - Limiting Liability of Customers in Unauthorised Electronic Banking Transactions, a policy is designed to comply with ensure customer protection relating to unauthorized credit card transactions. The same is updated on SBI Card’s website under “Customer Grievance Redressal Policy”. The policy is based on the Regulations, we shall be entitled to cancel or block your Card immediately.principles of transparency and fairness in treatment of customers

Appears in 1 contract

Samples: Cardholder Agreement

Lost or Stolen Cards. 4.1 The loss 7.1 In the event the Card, Card number or the PIN is lost, stolen or misused by another person, the Cardholder must report the occurrence to SBICPSL. Although loss, theft or misuse may be reported by any means, the Cardholder must confirm to SBICPSL in writing immediately after reporting the loss/theft/misuse to the police. A copy of your Card the police complaint/First Information Report (including a Supplementary CardFIR) must accompany the written confirmation. 7.2 If the Cardholder loses his/her Card overseas, he/she may either report the occurrence to SBICPSL or report the loss through the MASTERCARD/VISA Global Emergency Assistance Services. In case the Cardholder uses the MASTERCARD/VISA Global Emergency Assistance Services then the charges would be immediately notified applicable as provided in the cardholder guide. 7.3 SBICPSL is neither liable nor responsible for any transactions incurred on the card account prior to us . You the time of reporting of the loss of the card, and the card member will be asked to provide us with your Card number wholly responsible and some identifying detailsliable for the same. After we receive However it is stipulated that after receipt of proper notification of the loss by SBICPSL by any means preferably on call or in writing, the card member shall have no financial liability. Furthermore, in addition to notifying SBICPSL about the loss or theft of your Cardthe card, we will block the Card. You can also block your Card by using [block your Card feature] through our e-banking servicescard member must report any thefts of cards to police and other investigating authorities and lodge a First Information Report (“FIR”). 4.2 7.4 The Card holder shall Cardholder will not be liable for any losses arising from transactions made on the use Card after receipt by SBICPSL of any the written notice of the loss/theft/misuse. 7.5 On the loss of the Card, SBICPSL may at its sole discretion issue a replacement Card or PIN by any unauthorised person until we receive notification of loss or theft of at a Card or PIN in accordance with section 4.3 fee. In the event of any fraudulent transactions arising from or in connection with the use of the Card or the PIN, you shall not be liable unless you were aware of such fraudulent transactions, breached any of the Terms or failed to undertake reasonable precautionary measures in connection with the Card and the PIN. Our maximum potential liability to the Card holder as a result of lost/stolen Cards will not exceed the approved limit of the Card or the amount of unauthorised transactions. 4.4 After we have received Notification of loss or theft of your Card in accordance with section 4.1, the Card holder will have no further liability, provided that the Card holder has acted in good faith and with all reasonable care and diligence in safeguarding the Card, unless it has been proven otherwise to us. In case the Card holder Cardholder subsequently recovers the Card, he/she shall report the matter recovered Card must not be used and must be cut in half diagonally and returned immediately to us SBICPSL and adequate care taken to prevent its misuse. 7.6 The Cardholder is responsible for the security of the Card, Card number and the police PIN and destroy it. The Card holder must not make any attempt to use a Card that has been blocked. 4.5 The Card holder shall assist us or our agents in take all steps towards ensuring the investigation of the loss, theft or possible misuse of a Card or the disclosure of the PIN. The Card holder consents to the disclosure to agents of any relevant information concerning the Account in connection with such an investigation. 4.6 A police report must be filed by the Card holder of the lost/stolen Card and a copy should be provided to us, if there is suspected misusesafekeeping thereof. In the event of difficulty in obtaining SBICPSL determines that the police report, the date and reference number aforementioned steps are questionable (on account of the police report must Cardholder's negligence, malafides, etc.), financial liability on account of the lost, stolen or misused Card/Card number/PIN shall be provided to us. 4.7 We may also cancel or block your Card borne by the Cardholder and could result in accordance with the Terms and the Regulations by providing sixty (60) days’ written notice, provided that if we suspect fraud or misuse cancellation of the Card or if we have any other security concerns or if we are required Account. 7.7 As per Reserve Bank of India (RBI) mandate, dated 06 Jul’17 on Customer Protection - Limiting Liability of Customers in Unauthorised Electronic Banking Transactions, a policy is designed to comply with ensure customer protection relating to unauthorized credit card transactions. The same is updated on SBI Card’s website under “Customer Grievance Redressal Policy”. The policy is based on the Regulations, we shall be entitled to cancel or block your Card immediatelyprinciples of transparency and fairness in treatment of customers.

Appears in 1 contract

Samples: Cardholder Agreement

Lost or Stolen Cards. 4.1 The loss 7.1 In the event the Card, Card number or the PIN is lost, stolen or misused by another person, the Cardholder must report the occurrence to SBICPSL. Although loss, theft or misuse may be reported by any means, the Cardholder must confirm to SBICPSL in writing immediately after reporting the loss/theft/misuse to the police. A copy of your Card the police complaint/First Information Report (including a Supplementary CardFIR) must accompany the written confirmation. 7.2 If the Cardholder loses his/her Card overseas, he/she may either report the occurrence to SBICPSL or report the loss through the MASTERCARD/RuPay Global Emergency Assistance Services. In case the Cardholder uses the MASTERCARD/RuPay Global Emergency Assistance Services then the charges would be immediately notified applicable as provided in the cardholder guide. 7.3 SBICPSL is neither liable nor responsible for any transactions incurred on the card account prior to us . You the time of reporting of the loss of the card, and the card member will be asked to provide us with your Card number wholly responsible and some identifying detailsliable for the same. After we receive However it is stipulated that after receipt of proper notification of the loss by SBICPSL by any means preferably on call or in writing, the card member shall have no financial liability. Furthermore, in addition to notifying SBICPSL about the loss or theft of your Cardthe card, we will block the Card. You can also block your Card by using [block your Card feature] through our e-banking servicescard member must report any thefts of cards to police and other investigating authorities and lodge a First Information Report (“FIR”). 4.2 7.4 The Card holder shall Cardholder will not be liable for any losses arising from transactions made on the use Card after receipt by SBICPSL of any the written notice of the loss/theft/misuse. 7.5 On the loss of the Card, SBICPSL may at its sole discretion issue a replacement Card or PIN by any unauthorised person until we receive notification of loss or theft of at a Card or PIN in accordance with section 4.3 fee. In the event of any fraudulent transactions arising from or in connection with the use of the Card or the PIN, you shall not be liable unless you were aware of such fraudulent transactions, breached any of the Terms or failed to undertake reasonable precautionary measures in connection with the Card and the PIN. Our maximum potential liability to the Card holder as a result of lost/stolen Cards will not exceed the approved limit of the Card or the amount of unauthorised transactions. 4.4 After we have received Notification of loss or theft of your Card in accordance with section 4.1, the Card holder will have no further liability, provided that the Card holder has acted in good faith and with all reasonable care and diligence in safeguarding the Card, unless it has been proven otherwise to us. In case the Card holder Cardholder subsequently recovers the Card, he/she shall report the matter recovered Card must not be used and must be cut in half diagonally and returned immediately to us SBICPSL and adequate care taken to prevent its misuse. 7.6 The Cardholder is responsible for the security of the Card, Card number and the police PIN and destroy it. The Card holder must not make any attempt to use a Card that has been blocked. 4.5 The Card holder shall assist us or our agents in take all steps towards ensuring the investigation of the loss, theft or possible misuse of a Card or the disclosure of the PIN. The Card holder consents to the disclosure to agents of any relevant information concerning the Account in connection with such an investigation. 4.6 A police report must be filed by the Card holder of the lost/stolen Card and a copy should be provided to us, if there is suspected misusesafekeeping thereof. In the event of difficulty in obtaining SBICPSL determines that the police report, the date and reference number aforementioned steps are questionable (on account of the police report must Cardholder's negligence, malafides, etc.), financial liability on account of the lost, stolen or misused Card/Card number/PIN shall be provided to us. 4.7 We may also cancel or block your Card borne by the Cardholder and could result in accordance with the Terms and the Regulations by providing sixty (60) days’ written notice, provided that if we suspect fraud or misuse cancellation of the Card or if we have any other security concerns or if we are required Account. 7.7 As per Reserve Bank of India (RBI) mandate, dated 06 Jul’17 on Customer Protection - Limiting Liability of Customers in Unauthorised Electronic Banking Transactions, a policy is designed to comply with ensure customer protection relating to unauthorized credit card transactions. The same is updated on SBI Card’s website under “Customer Grievance Redressal Policy”. The policy is based on the Regulations, we shall be entitled to cancel or block your Card immediatelyprinciples of transparency and fairness in treatment of customers.

Appears in 1 contract

Samples: Cardholder Agreement

Lost or Stolen Cards. 4.1 The loss 7.1 In the event the Card, Card number or the PIN is lost, stolen or misused by another person, the Cardholder must report the occurrence to SBICPSL. Although loss, theft or misuse may be reported by any means, the Cardholder must confirm to SBICPSL in writing immediately after reporting the loss/theft/misuse to the police. A copy of your Card the police complaint/First Information Report (including a Supplementary CardFIR) must accompany the written confirmation. 7.2 If the Cardholder loses his/her Card overseas, he/she may either report the occurrence to SBICPSL or report the loss through the MASTERCARD/VISA Global Emergency Assistance Services. In case the Cardholder uses the MASTERCARD/VISA Global Emergency Assistance Services then the charges would be immediately notified applicable as provided in the cardholder guide. 7.3 SBICPSL is neither liable nor responsible for any transactions incurred on the card account prior to us . You the time of reporting of the loss of the card, and the card member will be asked to provide us with your Card number wholly responsible and some identifying detailsliable for the same. After we receive However it is stipulated that after receipt of proper notification of the loss by SBICPSL by any means preferably on call or in writing, the card member shall have no financial liability. Furthermore, in addition to notifying SBICPSL about the loss or theft of your Cardthe card, we will block the Card. You can also block your Card by using [block your Card feature] through our e-banking servicescard member must report any thefts of cards to police and other investigating authorities and lodge a First Information Report (“FIR”). 4.2 7.4 The Card holder shall Cardholder will not be liable for any losses arising from transactions made on the use Card after receipt by SBICPSL of any the written notice of the loss/theft/misuse. 7.5 On the loss of the Card, SBICPSL may at its sole discretion issue a replacement Card or PIN by any unauthorised person until we receive notification of loss or theft of at a Card or PIN in accordance with section 4.3 fee. In the event of any fraudulent transactions arising from or in connection with the use of the Card or the PIN, you shall not be liable unless you were aware of such fraudulent transactions, breached any of the Terms or failed to undertake reasonable precautionary measures in connection with the Card and the PIN. Our maximum potential liability to the Card holder as a result of lost/stolen Cards will not exceed the approved limit of the Card or the amount of unauthorised transactions. 4.4 After we have received Notification of loss or theft of your Card in accordance with section 4.1, the Card holder will have no further liability, provided that the Card holder has acted in good faith and with all reasonable care and diligence in safeguarding the Card, unless it has been proven otherwise to us. In case the Card holder Cardholder subsequently recovers the Card, he/she shall report the matter recovered Card must not be used and must be cut in half diagonally and returned immediately to us SBICPSL and adequate care taken to prevent its misuse. 7.6 The Cardholder is responsible for the security of the Card, Card number and the police PIN and destroy it. The Card holder must not make any attempt to use a Card that has been blocked. 4.5 The Card holder shall assist us or our agents in take all steps towards ensuring the investigation of the loss, theft or possible misuse of a Card or the disclosure of the PIN. The Card holder consents to the disclosure to agents of any relevant information concerning the Account in connection with such an investigation. 4.6 A police report must be filed by the Card holder of the lost/stolen Card and a copy should be provided to us, if there is suspected misusesafekeeping thereof. In the event of difficulty in obtaining SBICPSL determines that the police report, the date and reference number aforementioned steps are questionable (on account of the police report must Cardholder's negligence, malafides, etc.), financial liability on account of the lost, stolen or misused Card/Card number/PIN shall be provided to us. 4.7 We may also cancel or block your Card borne by the Cardholder and could result in accordance with the Terms and the Regulations by providing sixty (60) days’ written notice, provided that if we suspect fraud or misuse cancellation of the Card or if we have any other security concerns or if we are required Account. 7.7 As per Reserve Bank of India (RBI) mandate, dated 06 Jul'17 on Customer Protection - Limiting Liability of Customers in Unauthorised Electronic Banking Transactions, a policy is designed to comply with ensure customer protection relating to unauthorized credit card transactions. The same is updated on SBI Card's website under “Customer Grievance Redressal Policy”. The policy is based on the Regulations, we shall be entitled to cancel or block your Card immediately.principles of transparency and fairness in treatment of customers

Appears in 1 contract

Samples: Cardholder Agreement