Common use of Lost or stolen Mobile Equipment Clause in Contracts

Lost or stolen Mobile Equipment. 9.1 If your mobile equipment is lost or stolen, you may contact us to request: (a) incoming and outgoing calls and data be temporarily barred (outgoing calls and data can also be barred via the Mobile Service Control Panel in Your Account) and/or (b) IMEI blocking be activated (this can only be done by contacting us - you cannot activate IMEI blocking in Your Account), or (c) if you are on a non fixed-length agreement only, that the service be suspended. 9.2 You will continue to be charged your access fee whilst the bar is in place and/or IMEI blocking is activated. 9.3 To contact emergency services while your phone is blocked you must dial 112 (rather than 000). 9.4 Customers with hearing impairments who wish to access the TTY 106 emergency services number from their mobile phone should be aware that this number may not work from some blocked mobile phones. 9.5 If you obtain a mobile phone that we reasonably believe is lost or stolen, we may activate IMEI blocking on your mobile phone without your consent, even if you are not aware it is stolen. 9.6 If you obtain the service from us under false pretences, we may activate IMEI blocking on your mobile phone without your consent. 9.7 In the event that we know you have made an insurance claim when your mobile phone is lost or stolen, if IMEI blocking is not already activated we may activate IMEI blocking on your mobile phone. 9.8 In the event we activate or de-activate IMEI blocking on your mobile phone, we may inform other national carriers to put this block or unblock into effect on their own networks.

Lost or stolen Mobile Equipment. 9.1 If your mobile equipment is lost or stolen, you may contact us to request: (a) incoming and outgoing calls and data be temporarily barred (outgoing calls and data can also be barred via the Mobile Service Control Panel in Your Account) and/or (b) IMEI blocking be activated (this can only be done by contacting us - you cannot activate IMEI blocking in Your Account), or (c) if you are on a non fixed-length agreement only, that the service be suspended. 9.2 You will continue to be charged your access fee whilst the bar is in place and/or IMEI blocking is activated, unless we otherwise agree (acting reasonably). 9.3 To contact emergency services while your phone is blocked you must dial 112 (rather than 000). 9.4 Customers with hearing impairments who wish to access the TTY 106 emergency services number from their mobile phone should be aware that this number may not work from some blocked mobile phones. 9.5 If you obtain a mobile phone that we reasonably believe is lost or stolen, we may activate IMEI blocking on your mobile phone without your consent, even if you are not aware it is stolen. 9.6 If you obtain the service from us under false pretences, we may activate IMEI blocking on your mobile phone without your consent. 9.7 In the event that we know you have made an insurance claim when your mobile phone is lost or stolen, if IMEI blocking is not already activated we may activate IMEI blocking on your mobile phone. 9.8 In the event we activate or de-activate IMEI blocking on your mobile phone, we may inform other national carriers to put this block or unblock into effect on their own networks.