Lost, stolen or changed phone or SIM Card. 11.6.1 You must keep your phone and SIM card safe. If your phone or SIM card is changed, given to somebody else or is stolen or lost, then you must immediately call the Call Centre and ask them to lock your Transaction Platform Account. 11.6.2 If you are a Black Group, your Authorised Representative must keep their phone and SIM card safe. If the phone or SIM card of the Authorised Representative has changed, is given to somebody else or is stolen or lost, then the Authorised Representative must immediately call the Call Centre and ask them to lock your Transaction Platform Account. 11.6.3 You must follow the steps explained by the Call Centre Agent or set out on the Transaction Platform Website. You must also complete and send us a Change of Details Form with all the Supporting Documents we may request.
Appears in 2 contracts
Samples: Client Agreement, Client Agreement
Lost, stolen or changed phone or SIM Card. 11.6.1 You must keep your phone and SIM card Card safe. If your phone or SIM card Card is changed, given to somebody else or is stolen or lost, then you must immediately call the Transaction Platform Call Centre and ask them to lock your Transaction Platform Account.
11.6.2 If you are a Black Group, your Authorised Representative must keep their phone and SIM card safe. If the phone or SIM card of the Authorised Representative has changed, is given to somebody else or is stolen or lost, then the Authorised Representative must immediately call the Transaction Platform Call Centre and ask them to lock your Transaction Platform Account.
11.6.3 You must follow the steps explained by the Transaction Platform Call Centre Agent or set out on the Transaction Platform Website. You must also complete and send us a Change of Details Form with all the Supporting Documents we may request.
Appears in 2 contracts
Samples: Client Agreement, Client Agreement
