Maintenance Provision. Unless Maintenance is included in the license fee paid by the Customer, or a Materialise Service Level Agreement (“SLA”) has been concluded between the Customer and Materialise, Materialise shall have no obligation to provide any maintenance or support services to the Customer. Payable support may be made available by Materialise upon request.
Maintenance Provision. Unless (i) Maintenance is included in the license fee and/or has been paid by the Customer, or (ii) a Materialise Service Level Agreement (“SLA”) covering elevated maintenance and support levels (as the case may be) has been concluded between the Customer and Materialise, Materialise shall have no obligation to provide any Maintenance to the Customer. Payable support may be made available by Materialise upon request. Depending on the Software, it may also include an emergency password replacement service. Emergency passwords are valid for one (1) week and can be requested for a maximum of three
Maintenance Provision. The Canoe Club shall be responsible at its own cost for the upkeep and cleaning of the Premises, dock and Canoe Club building and shall leave the Premises in good condition as a prudent owner would.
