Common use of MAINTENANCE & REPAIR Clause in Contracts

MAINTENANCE & REPAIR. 4.1 SBC-AMERITECH shall provide maintenance and repair functions (including testing and surveillance for applicable services) for Resale Services, UNE, and number portability purchased by CLEC, and shall provide electronic Interfaces to permit CLEC to place trouble reports and receive maintenance status updates. Each Party shall make maintenance progress reports and status of repair efforts available to the other Party. 4.2 In the event SBC-AMERITECH misses a scheduled repair appointment on behalf of CLEC, SBC-AMERITECH will notify CLEC via the electronic Interface used to place the trouble report, in parity with notice provided to its own retail end users. 4.3 SBC-AMERITECH shall provide repair services to CLEC for CLEC end users that are equal in quality to that which it provides to its own retail end users. Trouble calls from CLEC shall receive response time priority that is at least equal in quality to that of SBC-AMERITECH retail end users and shall be handled on a “first come first served” basis regardless of whether the end user is a CLEC end user or a SBC-AMERITECH end user. 4.4 For Resale Services and UNEs provided to CLEC under this Agreement, SBC- AMERITECH shall provide CLEC with the same scheduled and non-scheduled maintenance, including, without limitation, required and recommended maintenance intervals and procedures that SBC-AMERITECH currently provides for the maintenance of its own network. SBC-AMERITECH shall provide CLEC at least ten (10) business days advance notice of any scheduled maintenance activity which will impact CLEC end users. Scheduled maintenance shall include, without limitation, such activities as switch software retrofits, power tests, and major equipment replacements. Nothing in this Agreement shall limit either Party’s ability to upgrade its network through the incorporation of new equipment, new software or otherwise. 4.5 For Resale Services and UNEs provided to CLEC under this Agreement, SBC- AMERITECH shall advise CLEC of non-scheduled maintenance, testing, monitoring, and surveillance activity to be performed by SBC-AMERITECH on any service, including, without limitation, any hardware, equipment, software, or system providing service functionality which may potentially impact CLEC end users. SBC-AMERITECH shall provide the maximum advance notice of such non-scheduled maintenance and testing activity possible, under the circumstances; provided, however, that SBC-AMERITECH shall provide emergency maintenance as promptly as possible to maintain or restore service and shall advise CLEC promptly of any such actions it takes. 4.6 SBC-AMERITECH shall provide CLEC with a detailed description of any and all emergency restoration plans and disaster recovery plans, however denominated, which are in place during the term of this Agreement. Such plans shall include, at a minimum, the following: (i) procedures for prompt notification to CLEC of the existence, location, and source of any emergency network outage potentially affecting an CLEC end user; (ii) establishment of a single point of contact responsible for initiating and coordinating the restoration of all services; (iii) methods and procedures to provide CLEC with real-time access to information relating to the status of restoration efforts and problem resolution during the restoration process; (iv) in the event that temporary restoration methods are employed to restore service under an emergency condition, SBC-AMERITECH will advise CLEC on what methods and procedures will be utilized for a permanent resolution; (v) equal priority, as between CLEC end users and SBC-AMERITECH end users, for restoration efforts, consistent with FCC service restoration guidelines, including, without limitation, deployment of repair personnel, and access to spare parts and components; and (vi) a mutually agreeable process for escalation of maintenance problems, including a complete, up-to-date list of responsible contacts, each available twenty-four (24) hours per day, seven (7) days per week. Said plans shall be modified and updated as needed. 4.7 Each Party shall establish mutually acceptable methods and procedures for referring callers to the Toll Free number supplied by the other Party for purposes of receiving misdirected calls from customers requesting repair 4.8 Maintenance charges for premises visits by SBC-AMERITECH technicians shall be billed by SBC-AMERITECH to CLEC and not by SBC-AMERITECH to CLEC’s end user. All forms, business cards or other materials furnished by SBC-AMERITECH technicians to CLEC end users will contain no brand. If the CLEC end user is not at home when the SBC-AMERITECH technician arrives, the SBC-AMERITECH technician shall leave on the premises “not-at-home” cards that are unbranded but include the contact number for CLEC, pursuant to Article XXXII, Section 3.14. The SBC-AMERITECH technician will not leave on the premises a SBC-AMERITECH-branded “not-at-home” card.

MAINTENANCE & REPAIR. 4.1 SBC-AMERITECH shall provide maintenance and repair functions (including testing and surveillance for applicable services) for Resale Services, UNE, and number portability purchased by CLEC, and shall provide electronic Interfaces to permit CLEC to place trouble reports and receive maintenance status updates. Each Party shall make maintenance progress reports and status of repair efforts available to the other Party. 4.2 In the event SBC-AMERITECH misses a scheduled repair appointment on behalf of CLEC, SBC-AMERITECH will notify CLEC via the electronic Interface used to place the trouble report, in parity with notice provided to its own retail end users. 4.3 SBC-AMERITECH shall provide repair services to CLEC for CLEC end users that are equal in quality to that which it provides to its own retail end users. Trouble calls from CLEC shall receive response time priority that is at least equal in quality to that of SBC-AMERITECH retail end users and shall be handled on a “first come first served” basis regardless of whether the end user is a CLEC end user or a SBC-SBC- AMERITECH end user. 4.4 For Resale Services and UNEs provided to CLEC under this Agreement, SBC- AMERITECH shall provide CLEC with the same scheduled and non-scheduled maintenance, including, without limitation, required and recommended maintenance intervals and procedures that SBC-AMERITECH currently provides for the maintenance of its own network. SBC-AMERITECH shall provide CLEC at least ten (10) business days advance notice of any scheduled maintenance activity which will impact CLEC end users. Scheduled maintenance shall include, without limitation, such activities as switch software retrofits, power tests, and major equipment replacements. Nothing in this Agreement shall limit either Party’s ability to upgrade its network through the incorporation of new equipment, new software or otherwise. 4.5 For Resale Services and UNEs provided to CLEC under this Agreement, SBC- AMERITECH shall advise CLEC of non-scheduled maintenance, testing, monitoring, and surveillance activity to be performed by SBC-AMERITECH on any service, including, without limitation, any hardware, equipment, software, or system providing service functionality which may potentially impact CLEC end users. SBC-AMERITECH shall provide the maximum advance notice of such non-non- scheduled maintenance and testing activity possible, under the circumstances; provided, however, that SBC-AMERITECH shall provide emergency maintenance as promptly as possible to maintain or restore service and shall advise CLEC promptly of any such actions it takes. 4.6 SBC-AMERITECH shall provide CLEC with a detailed description of any and all emergency restoration plans and disaster recovery plans, however denominated, which are in place during the term of this Agreement. Such plans shall include, at a minimum, the following: (i) procedures for prompt notification to CLEC of the existence, location, and source of any emergency network outage potentially affecting an CLEC end user; (ii) establishment of a single point of contact responsible for initiating and coordinating the restoration of all services; (iii) methods and procedures to provide CLEC with real-time access to information relating to the status of restoration efforts and problem resolution during the restoration process; (iv) in the event that temporary restoration methods are employed to restore service under an emergency condition, SBC-AMERITECH will advise CLEC on what methods and procedures will be utilized for a permanent resolution; (v) equal priority, as between CLEC end users and SBC-AMERITECH end users, for restoration efforts, consistent with FCC service restoration guidelines, including, without limitation, deployment of repair personnel, and access to spare parts and components; and (vi) a mutually agreeable process for escalation of maintenance problems, including a complete, up-to-date list of responsible contacts, each available twenty-four (24) hours per day, seven (7) days per week. Said plans shall be modified and updated as needed. 4.7 Each Party shall establish mutually acceptable methods and procedures for referring callers to the Toll Free number supplied by the other Party for purposes of receiving misdirected calls from customers requesting repair 4.8 Maintenance charges for premises visits by SBC-AMERITECH technicians shall be billed by SBC-AMERITECH to CLEC and not by SBC-AMERITECH to CLEC’s end user. All forms, business cards or other materials furnished by SBC-SBC- AMERITECH technicians to CLEC end users will contain no brand. If the CLEC end user is not at home when the SBC-AMERITECH technician arrives, the SBC-SBC- AMERITECH technician shall leave on the premises “not-at-home” cards that are unbranded but include the contact number for CLEC, pursuant to Article XXXII, Section 3.14. The SBC-AMERITECH technician will not leave on the premises a SBC-AMERITECH-branded “not-at-home” card.

MAINTENANCE & REPAIR. 4.1 7.1 SBC-AMERITECH SWBT shall provide maintenance and repair functions (including testing and surveillance for applicable services) for Resale Services, UNE, and number portability purchased by CLEC, and shall provide electronic Interfaces to permit CLEC to place trouble reports and receive maintenance status updates. Each Party shall make maintenance progress reports and status of repair efforts available to the other Party. 4.2 7.2 In the event SBC-AMERITECH SWBT misses a scheduled repair appointment on behalf of CLEC, SBC-AMERITECH SWBT will notify CLEC via the electronic Interface used to place the trouble report, in parity with notice provided to its own retail end users. 4.3 7.3 SBC-AMERITECH SWBT shall provide repair services to CLEC for CLEC end users that are equal in quality to that which it provides to its own retail end users. Trouble calls from CLEC shall receive response time priority that is at least equal in quality to that of SBC-AMERITECH SWBT retail end users and shall be handled on a “first come first served” basis regardless of whether the end user is a an CLEC end user or a SBC-AMERITECH SWBT end user. 4.4 7.4 For Resale Services and UNEs provided to CLEC under this Agreement, SBC- AMERITECH SBC-SWBT shall provide CLEC with the same scheduled and non-scheduled maintenance, including, without limitation, required and recommended maintenance intervals and procedures that SBC-AMERITECH SWBT currently provides for the maintenance of its own network. SBC-AMERITECH SWBT shall provide CLEC at least ten (10) business days advance notice of any scheduled maintenance activity which will may impact CLEC end users. Scheduled maintenance shall include, without limitation, such activities as switch software retrofits, power tests, and major equipment replacements. Nothing in this Agreement shall limit either Party’s ability to upgrade its network through the incorporation of new equipment, new software or otherwise. 4.5 7.5 For Resale Services and UNEs provided to CLEC under this Agreement, SBC- AMERITECH SBC-SWBT shall advise CLEC of non-scheduled maintenance, testing, monitoring, and surveillance activity to be performed by SBC-AMERITECH SWBT on any service, including, without limitation, any hardware, equipment, software, or system providing service functionality which may potentially impact CLEC end users. SBC-AMERITECH SWBT shall provide the maximum advance notice of such non-scheduled maintenance and testing activity possible, under the circumstances; provided, however, that SBC-AMERITECH SWBT shall provide emergency maintenance as promptly as possible to maintain or restore service and shall advise CLEC promptly of any such actions it takes. 4.6 7.6 SBC-AMERITECH SWBT shall provide CLEC with a detailed description of any and all emergency restoration plans and disaster recovery plans, however denominated, which are in place during the term of this Agreement. Such plans shall include, at a minimum, the following: (i) procedures for prompt notification to CLEC of the existence, location, and source of any emergency network outage potentially affecting an CLEC end user; (ii) establishment of a single point of contact responsible for initiating and coordinating the restoration of all services; (iii) methods and procedures to provide CLEC with real-time access to information relating to the status of restoration efforts and problem resolution during the restoration process; (iv) in the event that temporary restoration methods are employed to restore service under an emergency condition, SBC-AMERITECH will advise CLEC on what methods and procedures will be utilized for a permanent resolution; (v) equal priority, as between CLEC end users and SBC-AMERITECH end users, for restoration efforts, consistent with FCC service restoration guidelines, including, without limitation, deployment of repair personnel, and access to spare parts and components; and (vi) a mutually agreeable process for escalation of maintenance problems, including a complete, up-to-date list of responsible contacts, each available twenty-four (24) hours per day, seven (7) days per week. Said plans shall be modified and updated as needed. 4.7 Each Party shall establish mutually acceptable methods and procedures for referring callers to the Toll Free number supplied by the other Party for purposes of receiving misdirected calls from customers requesting repair 4.8 Maintenance charges for premises visits by SBC-AMERITECH technicians shall be billed by SBC-AMERITECH to CLEC and not by SBC-AMERITECH to CLEC’s end user. All forms, business cards or other materials furnished by SBC-AMERITECH technicians to CLEC end users will contain no brand. If the CLEC end user is not at home when the SBC-AMERITECH technician arrives, the SBC-AMERITECH technician shall leave on the premises “not-at-home” cards that are unbranded but include the contact number for CLEC, pursuant to Article XXXII, Section 3.14. The SBC-AMERITECH technician will not leave on the premises a SBC-AMERITECH-branded “not-at-home” card.;

MAINTENANCE & REPAIR. 4.1 SBC-AMERITECH 3.1 AT&T shall provide maintenance and repair functions (including testing and surveillance for applicable services) for Resale Services, UNE, and number portability purchased by CLEC, and shall provide electronic Interfaces to permit CLEC to place trouble reports and receive maintenance status updates. Each Party shall make maintenance progress reports and status of repair efforts available to the other Party. 4.2 3.2 In the event SBC-AMERITECH AT&T misses a scheduled repair appointment on behalf of CLEC, SBC-AMERITECH AT&T will notify CLEC via the electronic Interface used to place the trouble report, in parity with notice provided to its own retail end users. 4.3 SBC-AMERITECH 3.3 AT&T shall provide repair services to CLEC for CLEC end users that are equal in quality to that which it provides to its own retail end users. Trouble calls from CLEC shall receive response time priority that is at least equal in quality to that of SBC-AMERITECH AT&T retail end users and shall be handled on a “first come first served” basis regardless of whether the end user is a CLEC end user or a SBC-AMERITECH AT&T end user. 4.4 3.4 For Resale Services and UNEs provided to CLEC under this Agreement, SBC- AMERITECH AT&T shall provide CLEC with the same scheduled and non-scheduled maintenance, including, without limitation, required and recommended maintenance intervals and procedures that SBC-AMERITECH AT&T currently provides for the maintenance of its own network. SBC-AMERITECH AT&T shall provide CLEC at least ten (10) business days advance notice of any scheduled maintenance activity which will impact CLEC end users. Scheduled maintenance shall include, without limitation, such activities as switch software retrofits, power tests, and major equipment replacements. Nothing in this Agreement shall limit either Party’s ability to upgrade its network through the incorporation of new equipment, new software or otherwise. 4.5 3.5 For Resale Services and UNEs provided to CLEC under this Agreement, SBC- AMERITECH AT&T shall advise CLEC of non-non- scheduled maintenance, testing, monitoring, and surveillance activity to be performed by SBC-AMERITECH AT&T on any service, including, without limitation, any hardware, equipment, software, or system providing service functionality which may potentially impact CLEC end users. SBC-AMERITECH AT&T shall provide the maximum advance notice of such non-scheduled maintenance and testing activity possible, under the circumstances; provided, however, that SBC-AMERITECH AT&T shall provide emergency maintenance as promptly as possible to maintain or restore service and shall advise CLEC promptly of any such actions it takes. 4.6 SBC-AMERITECH 3.6 AT&T shall provide CLEC with a detailed description of any and all emergency restoration plans and disaster recovery plans, however denominated, which are in place during the term of this Agreement. Such plans shall include, at a minimum, the following: (i) procedures for prompt notification to CLEC of the existence, location, and source of any emergency network outage potentially affecting an CLEC end user; (ii) establishment of a single point of contact responsible for initiating and coordinating the restoration of all services; (iii) methods and procedures to provide CLEC with real-time access to information relating to the status of restoration efforts and problem resolution during the restoration process; (iv) in the event that temporary restoration methods are employed to restore service under an emergency condition, SBC-AMERITECH will advise CLEC on what methods and procedures will be utilized for a permanent resolution; (v) equal priority, as between CLEC end users and SBC-AMERITECH end users, for restoration efforts, consistent with FCC service restoration guidelines, including, without limitation, deployment of repair personnel, and access to spare parts and components; and (vi) a mutually agreeable process for escalation of maintenance problems, including a complete, up-to-date list of responsible contacts, each available twenty-four (24) hours per day, seven (7) days per week. Said plans shall be modified and updated as needed. 4.7 Each Party shall establish mutually acceptable methods and procedures for referring callers to the Toll Free number supplied by the other Party for purposes of receiving misdirected calls from customers requesting repair 4.8 Maintenance charges for premises visits by SBC-AMERITECH technicians shall be billed by SBC-AMERITECH to CLEC and not by SBC-AMERITECH to CLEC’s end user. All forms, business cards or other materials furnished by SBC-AMERITECH technicians to CLEC end users will contain no brand. If the CLEC end user is not at home when the SBC-AMERITECH technician arrives, the SBC-AMERITECH technician shall leave on the premises “not-at-home” cards that are unbranded but include the contact number for CLEC, pursuant to Article XXXII, Section 3.14. The SBC-AMERITECH technician will not leave on the premises a SBC-AMERITECH-branded “not-at-home” card.;

MAINTENANCE & REPAIR. 4.1 SBC-AMERITECH 33.1.4.1 SBC ILLINOIS shall provide maintenance and repair functions (including testing and surveillance for applicable services) for Resale Services, UNE, and number portability purchased by CLEC, and shall provide electronic Interfaces to permit CLEC to place trouble reports and receive maintenance status updates. Each Party shall make maintenance progress reports and status of repair efforts available to the other Party. 4.2 33.1.4.2 In the event SBC-AMERITECH SBC ILLINOIS misses a scheduled repair appointment on behalf of CLEC, SBC-AMERITECH SBC ILLINOIS will notify CLEC via the electronic Interface used to place the trouble report, in parity with notice provided to its own retail end users. 4.3 SBC-AMERITECH 33.1.4.3 SBC ILLINOIS shall provide repair services to CLEC for CLEC end users that are equal in quality to that which it provides to its own retail end users. Trouble calls from CLEC shall receive response time priority that is at least equal in quality to that of SBC-AMERITECH SBC ILLINOIS retail end users and shall be handled on a “first come first served” basis regardless of whether the end user is a CLEC end user or a SBC-AMERITECH SBC ILLINOIS end user. 4.4 33.1.4.4 For Resale Services and UNEs provided to CLEC under this Agreement, SBC- AMERITECH SBC ILLINOIS shall provide CLEC with the same scheduled and non-scheduled maintenance, including, without limitation, required and recommended maintenance intervals and procedures that SBC-AMERITECH SBC ILLINOIS currently provides for the maintenance of its own network. SBC-AMERITECH SBC ILLINOIS shall provide CLEC at least ten (10) business days advance notice of any scheduled maintenance activity which will impact CLEC end users. Scheduled maintenance shall include, without limitation, such activities as switch software retrofits, power tests, and major equipment replacements. Nothing in this Agreement shall limit either Party’s ability to upgrade its network through the incorporation of new equipment, new software or otherwise. 4.5 33.1.4.5 For Resale Services and UNEs provided to CLEC under this Agreement, SBC- AMERITECH SBC ILLINOIS shall advise CLEC of non-scheduled maintenance, testing, monitoring, and surveillance activity to be performed by SBC-AMERITECH SBC ILLINOIS on any service, including, without limitation, any hardware, equipment, software, or system providing service functionality which may potentially impact CLEC end users. SBC-AMERITECH SBC ILLINOIS shall provide the maximum advance notice of such non-scheduled maintenance and testing activity possible, under the circumstances; provided, however, that SBC-AMERITECH SBC ILLINOIS shall provide emergency maintenance as promptly as possible to maintain or restore service and shall advise CLEC promptly of any such actions it takes. 4.6 SBC-AMERITECH 33.1.4.6 SBC ILLINOIS shall provide CLEC with a detailed description of any and all emergency restoration plans and disaster recovery plans, however denominated, which are in place during the term of this Agreement. Such plans shall include, at a minimum, the following: (i) procedures for prompt notification to CLEC of the existence, location, and source of any emergency network outage potentially affecting an CLEC end user; (ii) establishment of a single point of contact responsible for initiating and coordinating the restoration of all services; (iii) methods and procedures to provide CLEC with real-time access to information relating to the status of restoration efforts and problem resolution during the restoration process; (iv) in the event that temporary restoration methods are employed to restore service under an emergency condition, SBC-AMERITECH SBC ILLINOIS will advise CLEC on what methods and procedures will be utilized for a permanent resolution; (v) equal priority, as between CLEC end users and SBC-AMERITECH SBC ILLINOIS end users, for restoration efforts, consistent with FCC service restoration guidelines, including, without limitation, deployment of repair personnel, and access to spare parts and components; and (vi) a mutually agreeable process for escalation of maintenance problems, including a complete, up-to-date list of responsible contacts, each available twenty-four (24) hours per day, seven (7) days per week. Said plans shall be modified and updated as needed. 4.7 33.1.4.7 Each Party shall establish mutually acceptable methods and procedures for referring callers to the Toll Free number supplied by the other Party for purposes of receiving misdirected calls from customers requesting repair 4.8 33.1.4.8 Maintenance charges for premises visits by SBC-AMERITECH SBC ILLINOIS technicians shall be billed by SBC-AMERITECH SBC ILLINOIS to CLEC and not by SBC-AMERITECH SBC ILLINOIS to CLEC’s end user. All forms, business cards or other materials furnished by SBC-AMERITECH SBC ILLINOIS technicians to CLEC end users will contain no brand. If the CLEC end user is not at home when the SBC-AMERITECH SBC ILLINOIS technician arrives, the SBC-AMERITECH SBC ILLINOIS technician shall leave on the premises “not-at-home” cards that are unbranded but include the contact number for CLEC, pursuant to Article XXXII, Section 3.14. CLEC The SBC-AMERITECH SBC ILLINOIS technician will not leave on the premises a SBC-AMERITECHSBC ILLINOIS-branded “not-at-home” card.