Major Outages. If two (2) times during a thirty (30) consecutive day period, the Services to the Customer experience a Service interruption for a period of greater than eight (8) consecutive hours, ("Major Outage") other than as a result of the causes set forth in Section B.2.a.iii above, Customer may terminate the affected service(s) without charge or payment of any termination charges that may otherwise be provided in the Network Services Agreement; provided the Customer notifies Saddleback in writing within thirty (30) days of the occurrence of the second Major Outage.
Appears in 3 contracts
Samples: saddlebackcomm.com, saddlebackcomm.com, saddlebackcomm.com
Major Outages. If material interruptions or outages occur, including without limitation two (2) times during a thirty (30) consecutive day period, the Services to the Customer experience a Service interruption for a period of greater than eight (8) consecutive hours, ("βMajor Outage") β), other than as a result of the causes set forth in Section B.2.a.iii 2.b.iii above, Customer may terminate the affected service(s) without charge or payment of any termination charges that may otherwise be provided in the Network Services Agreement; provided the Customer notifies Saddleback GoHosted in writing within thirty (30) days of the last occurrence of the second Major Outagerelied upon by Customer.
Appears in 1 contract
Samples: Gohosted Service Level Agreement