Maximum Caseloads. The Provider must nominate its Maximum Caseload (which may be "unlimited") for each Site through the grant application process. The Provider may vary its Maximum Caseload for a Site throughout the Agreement Term, but must not decrease its Maximum Caseload without agreement from the Department. Providers must accept a Referral or Direct Registration of a Participant who wishes to receive Program Services from the Provider, unless: the Provider has exceeded its Maximum Caseload for that Site and is unable to offer available appointments in excess of its Maximum Caseload; or the Provider is a Specialist Service Provider and the Participant is not part of the relevant Specialist Service Group. If: the Provider does not comply with its obligations under clause 84.3; or the Provider is not servicing its Maximum Caseload at a particular Site and does not have available appointments, the Department may: contact the Provider to discuss the circumstances of the non-compliance; and take action under clause 59 [Remedies for breach].
Maximum Caseloads. 84.1 The Provider must nominate its Maximum Caseload (which may be "unlimited") for each Site through the grant application process.
84.2 The Provider may vary its Maximum Caseload for a Site throughout the Agreement Term, but must not decrease its Maximum Caseload without agreement from the Department.
84.3 Providers must accept a Referral or Direct Registration of a Participant who wishes to receive Program Services from the Provider, unless:
84.4 If: the Provider is a Specialist Service Provider and the Participant is not part of the relevant Specialist Service Group. the Provider does not comply with its obligations under clause 84.3; or the Provider is not servicing its Maximum Caseload at a particular Site and does not have available appointments, the Department may: contact the Provider to discuss the circumstances of the non-compliance; and take action under clause 59 [Remedies for breach].
Maximum Caseloads. The Provider must nominate its Maximum Caseload (which may be "unlimited") for each Site through the grant application process. The Provider may vary its Maximum Caseload for a Site throughout the Agreement Term, but must not decrease its Maximum Caseload without agreement from the Department. Providers must accept a Referral or Direct Registration of a Participant who wishes to receive Program Services from the Provider, unless: the Provider has exceeded its Maximum Caseload for that Site and is unable to offer available appointments in excess of its Maximum Caseload; or the Provider is a Specialist Service Provider and the Participant is not part of the relevant Specialist Service Group. If: the Provider does not comply with its obligations under clause 417; or the Provider is not servicing its Maximum Caseload at a particular Site and does not have available appointments, the Department may: contact the Provider to discuss the circumstances of the non-compliance; and take action under clause 302 [Remedies for breach]. Other than as provided in clause 430, the Provider must only accept Referrals of Participants made through the Department’s IT Systems. The Department’s IT Systems will alert the Provider to Referrals by recording an Appointment for Participants in the Electronic Calendar. On receipt of a Referral, the Provider must immediately confirm whether the Participant meets the eligibility requirements for a Disability Employment Services – Disability Management Service Participant or Disability Employment Services – Employment Support Service Participant in accordance with the Guidelines and, if the Participant does not meet the eligibility requirements for a Disability Employment Services – Disability Management Service Participant or Disability Employment Services – Employment Support Service Participant, the Provider must dispute the Current Assessment in accordance with clause 423 [Disputed Assessments].
