Maximum Caseloads. The Provider must nominate its Maximum Caseload (which may be "unlimited") for each Site through the grant application process. The Provider may vary its Maximum Caseload for a Site throughout the Agreement Term, but must not decrease its Maximum Caseload without agreement from the Department. Providers must accept a Referral or Direct Registration of a Participant who wishes to receive Program Services from the Provider, unless: the Provider has exceeded its Maximum Caseload for that Site and is unable to offer available appointments in excess of its Maximum Caseload; or the Provider is a Specialist Service Provider and the Participant is not part of the relevant Specialist Service Group. If: the Provider does not comply with its obligations under clause 84.3; or the Provider is not servicing its Maximum Caseload at a particular Site and does not have available appointments, the Department may: contact the Provider to discuss the circumstances of the non-compliance; and take action under clause 59 [Remedies for breach].
Appears in 6 contracts
Samples: Services Grant Agreement, Services Grant Agreement, Services Grant Agreement
