Common use of Mean Held Order Interval Clause in Contracts

Mean Held Order Interval. This metric is computed at the close of each report period. The held order interval is established by first identifying all orders, at the close of the reporting interval, that both have not been reported as completed in SOCS and have passed the currently committed due date for the order and identifying all orders that have been reported as completed in SOCS after the currently committed due date for the order. For each such order, the number of calendar days between the earliest committed due date on which BellSouth had a company missed appointment and the close of the reporting period is established and represents the held order interval for that particular order. The held order interval is accumulated by the standard groupings, unless otherwise noted, and the reason for the order being held. The total number of days accumulated in a category is then divided by the number of held orders within the same category to produce the mean held order interval. The interval is by calendar days with no exclusions for Holidays or Sundays. Held Order Distribution Interval: This measure provides data to report total days held and identifies these in categories of >15 days and > 90 days. (Orders counted in >90 days are also included in > 15 days). Calculation Report Structure P-1: Mean Held Order Interval & Distribution Intervals Data Retained Relating to CLEC Experience Relating to BellSouth Performance SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark P-1: Mean Held Order Interval & Distribution Intervals SEEM Measure SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices Definition Exclusions Business Rules Calculation Report Structure Data Retained Relating to CLEC Experience Relating to BellSouth Performance P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark SEEM Measure P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark P-3: Percent Missed Initial Installation Appointments P-3: Percent Missed Initial Installation Appointments (This metric was not ordered by FPSC) Definition Exclusions Business Rules Calculation Percent Missed Installation Appointments = (a ÷ b) X 100 Report Structure Data Retained Relating to CLEC Experience Relating to BellSouth Performance P-3: Percent Missed Initial Installation Appointments SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark SEEM Measure P-3: Percent Missed Initial Installation Appointments SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark P-3A: Percent Missed Installation Appointments Including Subsequent Appointments P-3A: Percent Missed Installation Appointments Including Subsequent Appointments Definition

Mean Held Order Interval. This metric is computed at the close of each report period. The held order interval is established by first identifying all orders, at the close of the reporting interval, that both have not been reported as completed in SOCS and have passed the currently committed due date for the order and identifying all orders that have been reported as completed in SOCS after the currently committed due date for the order. For each such order, the number of calendar days between the earliest committed due date on which BellSouth XxxxXxxxx had a company missed appointment and the close of the reporting period is established and represents the held order interval for that particular order. The held order interval is accumulated by the standard groupings, unless otherwise noted, and the reason for the order being held. The total number of days accumulated in a category is then divided by the number of held orders within the same category to produce the mean held order interval. The interval is by calendar days with no exclusions for Holidays or Sundays. Held Order Distribution Interval: This measure provides data to report total days held and identifies these in categories of >15 days and > 90 days. (Orders counted in >90 days are also included in > 15 days). Calculation Report Structure P-1: Mean Held Order Interval & Distribution Intervals Data Retained Relating to CLEC Experience Relating to BellSouth Performance SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark P-1: Mean Held Order Interval & Distribution Intervals SEEM Measure SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices Definition Exclusions Business Rules Calculation Report Structure Data Retained Relating to CLEC Experience Relating to BellSouth Performance P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark SEEM Measure P-2: Average Jeopardy Notice Interval & Percentage of Orders Given Jeopardy Notices SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark P-3: Percent Missed Initial Installation Appointments P-3: Percent Missed Initial Installation Appointments (This metric was not ordered by FPSC) Definition Exclusions Business Rules Calculation Percent Missed Installation Appointments = (a ÷ b) X 100 Report Structure Data Retained Relating to CLEC Experience Relating to BellSouth Performance P-3: Percent Missed Initial Installation Appointments SQM Disaggregation - Analog/Benchmark SQM LEVEL of Disaggregation SQM Analog/Benchmark SEEM Measure P-3: Percent Missed Initial Installation Appointments SEEM Disaggregation - Analog/Benchmark SEEM Disaggregation SEEM Analog/Benchmark P-3A: Percent Missed Installation Appointments Including Subsequent Appointments P-3A: Percent Missed Installation Appointments Including Subsequent Appointments Definition