Common use of Mean Time to Clear Reports Clause in Contracts

Mean Time to Clear Reports. This is the total measurable hours and minutes from all troubles (from the time BA receives a trouble from Reseller until the service is restored and closed with Reseller) divided by the total number of troubles for the report period. For DSO, DS1, DS3 and Reseller Trunking, the measurements will be "Stop Clock" measurements where "no access" (customer access delayed) time is removed from the measurement. For POTS, this will be a running 24 hour clock from trouble receipt to trouble clearance time. The BA clear time is the time service is restored. The BA work process is for the customer (Reseller) to be notified as soon as the service is cleared. BA does not use the "close time" because after clearing the trouble, the technician may stay and complete another hour or so of clean up before actually closing the trouble.

Mean Time to Clear Reports. This is the total measurable hours and minutes from all troubles (from the time BA receives a trouble from Reseller MFN until the service is restored and closed with ResellerMFN) divided by the total number of troubles for the report period. For DSO, DS1, DS3 and Reseller CLEC Trunking, the measurements will be "Stop Clock" measurements where "no access" (customer Customer access delayed) time is removed from the measurement. For POTS, this will be a running 24 hour clock from trouble receipt to trouble clearance time. The BA clear time is the time service is restored. The BA work process is for the customer Customer (ResellerMFN) to be notified as soon as the service is cleared. BA does not use the "close time" because after clearing the trouble, the technician may stay and complete another hour or so of clean up before actually closing the trouble.

Mean Time to Clear Reports. This is the total measurable hours and minutes from all troubles (from the time BA receives a trouble from Reseller Transwire until the service is restored and closed with ResellerTranswire) divided by the total number of troubles for the report period. For DSO, DS1, DS3 and Reseller CLEC Trunking, the measurements will be "Stop Clock" measurements where "no access" (customer Customer access delayed) time is removed from the measurement. For POTS, this will be a running 24 hour clock from trouble receipt to trouble clearance time. The BA clear time is the time service is restored. The BA work process is for the customer Customer (ResellerTranswire) to be notified as soon as the service is cleared. BA does not use the "close time" because after clearing the trouble, the technician may stay and complete another hour or so of clean up before actually closing the trouble.

Mean Time to Clear Reports. This is the total measurable hours and minutes from all troubles (from the time BA receives a trouble from Reseller APC until the service is restored and closed with ResellerAPC) divided by the total number of troubles for the report period. For DSO, DS1, DS3 and Reseller CMRS/CLEC Trunking, the measurements will be "Stop Clock" measurements where "no access" (customer access delayed) time is removed from the measurement. For POTS, this will be a running 24 hour clock from trouble receipt to trouble clearance time. The BA clear time is the time service is restored. The BA work process is for the customer (ResellerAPC) to be notified as soon as the service is cleared. BA does not use the "close time" because after clearing the trouble, the technician may stay and complete another hour or so of clean up before actually closing the trouble.