Common use of Mean Time To Repair Exclusions Clause in Contracts

Mean Time To Repair Exclusions. MTTR applies only in those cases in which the Customer informs Verizon of an E-Line EVC Outage (i.e., opens a Trouble Ticket) and subsequently allows necessary physical or logical access to its premises and facilities for testing. In addition to the General Exclusions, MTTR Service Level Standard measurements do not include the following: ● Any act or omission on the part of any third party, other than a local access provider over which Verizon exercises control; ● Periods of Service degradation where Customer has not released its Service for immediate testing.

Appears in 5 contracts

Samples: www.verizon.com, www.verizon.com, www.verizon.com

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Mean Time To Repair Exclusions. MTTR applies only in those cases in which the Customer informs Verizon of an E-Line EVC Outage (i.e., opens a Trouble Ticket) and subsequently allows necessary physical or logical access to its premises and facilities for testing. In addition to the General Exclusions, MTTR Service Level Standard measurements do not include the following: Any act or omission on the part of any third party, other than a local access provider over which Verizon exercises control; Periods of Service degradation where Customer has not released its Service for immediate testing.

Appears in 4 contracts

Samples: www.verizon.com, enterprise.verizon.com, enterprise.verizon.com

Mean Time To Repair Exclusions. MTTR applies only in those cases in which the Customer informs Verizon of an E-Line LAN EVC Outage (i.e., opens a Trouble Ticket) and subsequently allows necessary physical or logical access to its premises and facilities for testing. In addition to the General Exclusions, MTTR Service Level Standard measurements do not include the following: ● Any act or omission on the part of any third party, other than a local access Local Access provider over which Verizon exercises control; ● Periods of Service degradation where the Customer has not released its Service for immediate testing.

Appears in 4 contracts

Samples: www.verizon.com, www.verizon.com, enterprise.verizon.com

Mean Time To Repair Exclusions. MTTR applies only in those cases in which the Customer informs Verizon of an E-Line LAN EVC Outage (i.e., opens a Trouble Ticket) and subsequently allows necessary physical or logical access to its premises and facilities for testing. In addition to the General Exclusions, MTTR Service Level Standard measurements do not include the following: Any act or omission on the part of any third party, other than a local access Local Access provider over which Verizon exercises control; Periods of Service degradation where the Customer has not released its Service for immediate testing.

Appears in 2 contracts

Samples: www.verizon.com, www.verizon.com

Mean Time To Repair Exclusions. MTTR applies only in those cases in which the Customer informs Verizon of an E-Line EVC Outage (i.e., opens a Trouble Ticket) and subsequently allows necessary physical or logical access to its premises and facilities for testing. In addition to the General Exclusions, MTTR Service Level Standard measurements do not include the following: Any act or omission on the part of any third party, other than a local access provider over which Verizon exercises control; Periods of Service degradation where Customer has not released its Service for immediate testing.

Appears in 1 contract

Samples: www.verizon.com

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Mean Time To Repair Exclusions. MTTR applies only in those cases in which the Customer informs Verizon of an E-Line LAN EVC Outage (i.e., opens a Trouble Ticket) and subsequently allows necessary physical or logical access to its premises and facilities for testing. In addition to the General Exclusions, MTTR Service Level Standard measurements do not include the following: Any act or omission on the part of any third party, other than a local access Local Access provider over which Verizon exercises control; Periods of Service degradation where the Customer has not released its Service for immediate testing.

Appears in 1 contract

Samples: www.verizon.com

Mean Time To Repair Exclusions. MTTR applies only in those cases in which the Customer informs Verizon of an E-Line EVC Outage (i.e., opens a Trouble Ticket) and subsequently allows necessary physical or logical access to its premises and facilities for testing. In addition to the General Exclusions, MTTR Service Level Standard measurements do not include the following: ● Any act or omission on the part of any third party, other than a local access provider over which Verizon exercises control; ● Periods of Service degradation where Customer has not released its Service for immediate testing.. ●

Appears in 1 contract

Samples: enterprise.verizon.com

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