Common use of Measurement and Reporting Clause in Contracts

Measurement and Reporting. 5.1 Supplier’s performance against the Service Levels will be measured for each Measurement Window as of the Provider SLA Measurement Commencement Date for such Service Level. .- 30 - [*****] Text omitted for confidential treatment. The redacted information has been excluded because it is both (i) not material and (ii) would be competitively harmful if publicly disclosed 156275379.15 5.2 Supplier will implement automated or other measurement and monitoring tools and procedures reasonably acceptable to Ascension to measure Supplier’s performance against the Service Levels in a manner and at a level of detail approved by Ascension. Supplier will provide Ascension and the applicable Provider SLA Group with access to up-to-date problem management data and other data reasonably requested by Ascension and the applicable Provider SLA Group regarding the status of failures and/or user inquiries. 5.3 If, after the applicable [*****] with respect to a Service Level, Supplier fails to measure its performance with respect to a Service Level so that it is not possible to confirm whether the level of performance specified for the Service Level has been achieved for a given Measurement Window, then, unless such failure to measure was previously excused in writing by Ascension, such failure will be deemed a Provider Service Level Default for the applicable Measurement Window. 5.4 Supplier shall provide to the applicable Provider SLA Groups, as part of Supplier’s monthly performance reports, a set of hard- and soft-copy reports to verify Supplier’s performance and compliance with the Service Levels where data is available monthly. 5.5 Supplier shall provide detailed supporting information for each report to the applicable Provider SLA Groups in machine-readable form suitable for use on a personal computer. The data and detailed supporting information shall be Ascension Health Confidential Information, and the applicable Provider SLA Groups may access such information online, where technically feasible and permissible under Supplier’s applicable third party agreements, at any time.

Measurement and Reporting. 5.1 6.1 Supplier’s 's performance against the Service Levels will be measured for each Measurement Window as of the Provider SLA Measurement Commencement Go-Live Date (or, if later, the date Supplier assumes responsibility for such Service Level. .- 30 - [*****] Text omitted for confidential treatment. The redacted information has been excluded because it is both (i) not material and (ii) would be competitively harmful if publicly disclosed 156275379.15the applicable Services in accordance with the Transition Plan). 5.2 6.2 Supplier will implement automated or other measurement and monitoring tools and procedures reasonably acceptable to Ascension Health to measure Supplier’s 's performance against the Service Levels in a manner and at a level of detail approved by AscensionAscension Health. Supplier will provide Ascension Health and the applicable Provider SLA Group Eligible Recipient with access to up-to-date problem management data and other data reasonably requested by Ascension Health and the applicable Provider SLA Group Eligible Recipient regarding the status of failures and/or user inquiries. 5.3 If, after the applicable [*****] with respect to a Service Level, 6.3 If Supplier fails to measure its performance with respect to a Service Level so that it is not possible to confirm whether the level of performance specified for the Service Level has been achieved for a given Measurement Window, then, unless such failure to measure was previously excused in writing by Ascensionthe applicable Eligible Recipient, such failure will be deemed a Provider Service Level Default for the applicable Measurement Window. 5.4 6.4 Supplier shall provide to the applicable Provider SLA GroupsEligible Recipient, as part of Supplier’s 's monthly performance reports, a set of hard- and soft-copy reports to verify Supplier’s 's performance and compliance with the Service Levels where data is available monthly. 5.5 6.5 Supplier shall provide detailed supporting information for each report to the applicable Provider SLA Groups Eligible Recipient in machine-readable form suitable for use on a personal computer. The data and detailed supporting information shall be Ascension Health Confidential Information, and the applicable Provider SLA Groups Eligible Recipient may access such information online, where technically feasible and permissible under Supplier’s applicable third party agreementsfeasible, at any time.

Measurement and Reporting. 5.1 6.1 Supplier’s performance against the Service Levels will be measured for each Measurement Window as of the Provider SLA Measurement Commencement Service Level Effective Date (or, if later, the date Supplier assumes responsibility for such Service Level. .- 30 - [*****] Text omitted for confidential treatment. The redacted information has been excluded because it is both (i) not material and (ii) would be competitively harmful if publicly disclosed 156275379.15the applicable Services in accordance with the Transition Plan). 5.2 6.2 Supplier will implement automated or other measurement and monitoring tools and procedures reasonably acceptable to Ascension Health to measure Supplier’s performance against the Service Levels in a manner and at a level of detail approved by AscensionAscension Health. Supplier will provide Ascension Health and the applicable Provider SLA Group Eligible Recipient with access to up-to-date problem management data and other data reasonably requested by Ascension Health and the applicable Provider SLA Group Eligible Recipient regarding the status of failures and/or user inquiries. 5.3 If, after the applicable [*****] with respect to a Service Level, 6.3 If Supplier fails to measure its performance with respect to a Service Level so that it is not possible to confirm whether the level of performance specified for the Service Level has been achieved for a given Measurement Window, then, unless such failure to measure was previously excused in writing by Ascensionthe applicable Eligible Recipient, such failure will be deemed a Provider Service Level Default for the applicable Measurement Window. 5.4 6.4 Supplier shall provide to the applicable Provider SLA GroupsEligible Recipient, as part of Supplier’s monthly performance reports, a set of hard- and soft-copy reports to verify Supplier’s performance and compliance with the Service Levels where data is available monthly. 5.5 6.5 Supplier shall provide detailed supporting information for each report to the applicable Provider SLA Groups Eligible Recipient in machine-readable form suitable for use on a personal computer. The data and detailed supporting information shall be Ascension Health Confidential Information, and the applicable Provider SLA Groups Eligible Recipient may access such information online, where technically feasible and permissible under Supplier’s applicable third party agreements, at any time.

Measurement and Reporting. 5.1 Supplier6.1 R1’s performance against the Service Levels and Target Levels will be measured for each Measurement Window as of the Provider SLA Measurement Commencement Service Level Effective Date (or, if later, the date R1 assumes responsibility for such Service Level. .- 30 - [*****] Text omitted for confidential treatment. The redacted information has been excluded because it is both (i) not material and (ii) would be competitively harmful if publicly disclosed 156275379.15the applicable Services in accordance with the Transition Plan). 5.2 Supplier 6.2 R1 will implement automated or other measurement and monitoring tools and procedures reasonably acceptable to Ascension IMH to measure SupplierR1’s performance against the Service Levels and Target Levels in a manner and at a level of detail approved by AscensionIMH. Supplier R1 will provide Ascension and the applicable Provider SLA Group IMH with access to up-to-date problem management data and other data reasonably requested by Ascension and the applicable Provider SLA Group IMH regarding the status of failures and/or user inquiries. 5.3 If. Unless mutually agreed upon by R1 and IMH, after the applicable measurement of R1’s performance for a Measurement Window will be completed no later than [*****] with respect to a Service Level, Supplier after the completion of such Measurement Window. 6.3 If R1 fails to measure its performance with respect to a Service Level and its Target Level so that it is not possible to confirm whether the level of performance specified for the Service Level has been achieved for a given Measurement Window, then, unless such failure to measure was previously excused in writing by AscensionIMH, such failure will be deemed a Provider Service Level Default for the applicable Measurement Window. 5.4 Supplier 6.4 R1 shall provide to the applicable Provider SLA GroupsIMH, as part of SupplierR1’s monthly [**] performance reports, a set of hard- and soft-copy reports to verify SupplierR1’s performance and compliance with the Service Levels and Target Levels where data is available monthly[**]. 5.5 Supplier 6.5 R1 shall provide detailed supporting information for each report to the applicable Provider SLA Groups IMH in machine-readable form suitable for use on a personal computercomputer running the Windows operating system version used by IMH for this purpose. The data and detailed supporting information shall be Ascension Health IMH Confidential Information, and the applicable Provider SLA Groups IMH may access such information online, where technically feasible and permissible under SupplierR1’s applicable third party agreements, at any time.

Measurement and Reporting. 5.1 6.1 Supplier’s performance against the Service Levels will be measured for each Measurement Window as of the Provider SLA Measurement Commencement Service Level Effective Date for such Service Level. .- 30 - [*****] Text omitted for confidential treatment. The redacted information has been excluded because it is both (i) not material and (ii) would be competitively harmful if publicly disclosed 156275379.15. 5.2 6.2 Supplier will implement automated or other measurement and monitoring tools and procedures reasonably acceptable to Ascension Health to measure Supplier’s performance against the Service Levels in a manner and at a level of detail approved by AscensionAscension Health. Supplier will provide Ascension Health and the applicable Provider SLA Group Eligible Medical Groups then-receiving EMG Services with access to up-to-date problem management data and other data reasonably requested by Ascension and the applicable Provider SLA Group Health regarding the status of failures and/or user inquiries. 5.3 If, after the applicable [*****] with respect to a Service Level, 6.3 If Supplier fails to measure its performance with respect to a Service Level so that it is not possible to confirm whether the level of performance specified for the Service Level has been achieved for a given Measurement WindowWindow (including if and to the extent the Parties are unable to timely agree upon the Target Levels), then, unless such failure to measure was previously excused in writing by AscensionAscension Health, such failure will be deemed a Provider Service Level Default for the applicable Measurement Window. 5.4 6.4 Supplier shall provide to the applicable Provider SLA GroupsEligible Medical Groups then-receiving EMG Services, as part of Supplier’s monthly performance reports, a set of hard- and soft-copy reports to verify Supplier’s performance and compliance with the Service Levels where data is available monthly. 5.5 6.5 Supplier shall provide detailed supporting information for each report to the applicable Provider SLA Eligible Medical Groups then- receiving EMG Services in machine-readable form suitable for use on a personal computer. The data and detailed supporting information shall be Ascension Health Confidential Information, and the applicable Provider SLA Eligible Medical Groups may access such information online, where technically feasible and permissible under Supplier’s applicable third party agreements, at any time.

Measurement and Reporting. 5.1 6.1 Supplier’s performance against the Service Levels will be measured for each Measurement Window as of the Provider SLA Measurement Commencement Date [*****] (or, if later, the date Supplier assumes responsibility for such Service Levelthe applicable Dependent Services in accordance with the Transition Plan). .- 30 23 - [*****] Text omitted for confidential treatment. The redacted information has been excluded because it is both (i) not material and (ii) would be competitively harmful if publicly disclosed 156275379.15 5.2 6.2 Supplier will implement automated or other measurement and monitoring tools and procedures reasonably acceptable to Ascension Health to measure Supplier’s performance against the Service Levels in a manner and at a level of detail approved by AscensionAscension Health. Supplier will provide Ascension Health and the applicable Provider SLA Acute Group with access to up-to-date problem management data and other data reasonably requested by Ascension Health and the applicable Provider SLA Acute Group regarding the status of failures and/or user inquiries. 5.3 If, after the applicable [*****] with respect to a Service Level, 6.3 If Supplier fails to measure its performance with respect to a Service Level so that it is not possible to confirm whether the level of performance specified for the Service Level has been achieved for a given Measurement Window, then, unless such failure to measure was previously excused in writing by AscensionAscension Health, such failure will be deemed a Provider an Acute Service Level Default for the applicable Measurement Window. 5.4 6.4 Supplier shall provide to the applicable Provider SLA GroupsAcute Group, as part of Supplier’s monthly performance reports, a set of hard- and soft-copy reports to verify Supplier’s performance and compliance with the Service Levels where data is available monthly. 5.5 6.5 Supplier shall provide detailed supporting information for each report to the applicable Provider SLA Groups Acute Group in machine-readable form suitable for use on a personal computer. The data and detailed supporting information shall be Ascension Health Confidential Information, and the applicable Provider SLA Groups Acute Group may access such information online, where technically feasible and permissible under Supplier’s applicable third party agreements, at any time.

Measurement and Reporting. 5.1 6.1 Supplier’s performance against the Service Levels will be measured for each Measurement Window as of the Provider SLA Measurement Commencement Service Level Effective Date for such Service Level. .- 30 - [*****] Text omitted for confidential treatment. The redacted information has been excluded because it is both (i) not material and (ii) would be competitively harmful if publicly disclosed 156275379.15. 5.2 6.2 Supplier will implement automated or other measurement and monitoring tools and procedures reasonably acceptable to Ascension Health to measure Supplier’s performance against the Service Levels in a manner and at a level of detail approved by AscensionAscension Health. Supplier will provide Ascension Health and the applicable Provider SLA Group Eligible Medical Groups then-receiving EMG Services with access to up-to-date problem management data and other data reasonably requested by Ascension and the applicable Provider SLA Group Health regarding the status of failures and/or user inquiries. 5.3 If, after the applicable [*****] with respect to a Service Level, 6.3 If Supplier fails to measure its performance with respect to a Service Level so that it is not possible to confirm whether the level of performance specified for the Service Level has been achieved for a given Measurement WindowWindow (including if and to the extent the Parties are unable to timely agree upon the Target Levels), then, unless such failure to measure was previously excused in writing by AscensionAscension Health, such failure will be deemed a Provider Service Level Default for the applicable Measurement Window. 5.4 6.4 Supplier shall provide to the applicable Provider SLA GroupsEligible Medical Groups then-receiving EMG Services, as part of Supplier’s monthly performance reports, a set of hard- and soft-copy reports to verify Supplier’s performance and compliance with the Service Levels where data is available monthly. 5.5 6.5 Supplier shall provide detailed supporting information for each report to the applicable Provider SLA Eligible Medical Groups then-receiving EMG Services in machine-readable form suitable for use on a personal computer. The data and detailed supporting information shall be Ascension Health Confidential Information, and the applicable Provider SLA Eligible Medical Groups may access such information online, where technically feasible and permissible under Supplier’s applicable third party agreements, at any time.