Common use of Measurement and Reporting Clause in Contracts

Measurement and Reporting. A. Except as otherwise agreed upon by the Parties, Provider will monitor its actual performance of the Services against the Service Levels. Provider will provide automated tools, collect and provide to Company the data reasonably made available to it by such tools, and be responsible for measuring performance against the Service Levels. Provider’s failure to properly measure performance with respect to any particular Service Level for any month will be a Service Level Default with respect to such Service Level for such month. B. Provider will provide Company with a set of hard- and soft-copy reports to verify Provider’s performance and compliance with the Service Levels. Detailed supporting information for all reports will be provided to Company in spreadsheet form, or such other form as reasonably requested by Company. The raw data, detailed supporting information, and other data produced or derived from measurement of the Services will be Company Data, and may be accessed by Company on-line and in real time, where feasible, at any time during the Term.