Common use of Measurement and Reporting Clause in Contracts

Measurement and Reporting. The Contractor shall measure its performance against the SLAs in accordance with the methodologies specified in Exhibit X, Service Level Agreement and shall provide a detailed, comprehensive report of its performance against the SLAs during each applicable reporting period ("SLA Reports") by the tenth (10th) business day following the end of the applicable reporting period. For continuing failures that occur in consecutive measurement intervals within a month, the Contractor shall report such failures in the month such failures commence. The Contractor shall meet with DSHS at least monthly, or more frequently if requested by DSHS, to review the Contractor's actual performance against the SLAs and shall recommend remedial actions to resolve any performance deficiencies. Notwithstanding the foregoing, all reporting on SLAs shall cover the results of SLA performance during the applicable Measurement Interval, regardless of the Reporting Period, and shall not be construed to limit the Contractor's obligations to comply with all SLAs as per the applicable Measurement Interval. Any failure by DSHS to analyze and enforce SLAs shall not be deemed a waiver of such performance standards. In the case where one or more SLAs are not able to be validated as contemplated by this Section, the parties will negotiate in good faith to establish meaningful SLA(s) to replace such SLA(s).

Measurement and Reporting. The Contractor shall measure its performance against the SLAs SLRs in accordance with the methodologies specified in the Appendices attached to Exhibit XC, Statement of Work and Exhibit E, Service Level Agreement Requirements and shall provide a detailed, comprehensive report of its performance against the SLAs SLRs during each applicable reporting period ("SLA SLR Reports") by the tenth (10th) business day following the end of the applicable reporting period. For continuing failures that occur in consecutive measurement intervals within a month, the Contractor shall report such failures in the month such failures commence. The Contractor shall meet with DSHS at least monthly, or more frequently if requested by DSHS, to review the Contractor's actual performance against the SLAs SLRs and shall recommend remedial actions to resolve any performance deficiencies. Notwithstanding the foregoing, all reporting on SLAs SLRs shall cover the results of SLA SLR performance during the applicable Measurement Interval, regardless of the Reporting Period, and shall not be construed to limit the Contractor's obligations to comply with all SLAs SLRs as per the applicable Measurement Interval. Any failure by DSHS to analyze and enforce SLAs SLRs shall not be deemed a waiver of such performance standards. In the case where one or more SLAs SLRs are not able to be validated as contemplated by this Section, the parties will negotiate in good faith to establish meaningful SLA(sSLR(s) to replace such SLA(sSLR(s).

Measurement and Reporting. The Contractor shall measure its performance against the SLAs SLRs in accordance with the methodologies specified in Exhibit X, Service Level Agreement the Appendices attached to Attachment 01 – SOW_SLR_Pricing_BHD and Attachment 02 – Measurement Charter and shall provide a detailed, comprehensive report of its performance against the SLAs SLRs during each applicable reporting period ("SLA SLR Reports") by the tenth (10th) business day Business Day following the end of the applicable reporting period. The format for such SLR Reports shall be determined in accordance with Section 2.9 of Attachment 02. For continuing failures that occur in consecutive measurement intervals Measurement Intervals within a month, the Contractor shall report such failures in the month such failures commence. The Contractor shall meet with DSHS at least monthly, or more frequently if requested by DSHS, to review the Contractor's actual performance against the SLAs SLRs and shall recommend remedial actions to resolve any performance deficiencies. Notwithstanding the foregoing, all reporting on SLAs SLRs shall cover the results of SLA SLR performance during the applicable Measurement Interval, regardless of the Reporting Period, and shall not be construed to limit the Contractor's obligations to comply with all SLAs SLRs as per the applicable Measurement Interval. Any DSHS's failure by DSHS to analyze and enforce SLAs SLRs shall not be deemed a waiver of such performance standards. In the case where one or more SLAs SLRs are not able to be validated as contemplated by this Section, the parties Parties will negotiate in good faith to establish meaningful SLA(sSLR(s) to replace such SLA(sSLR(s).

Measurement and Reporting. The Contractor shall measure its performance against the SLAs SLRs in accordance with the methodologies specified in Exhibit XC, Statement of Work and Exhibit E, Service Level Agreement Requirements and shall provide a detailed, comprehensive report of its performance against the SLAs SLRs during each applicable reporting period ("SLA SLR Reports") by the tenth (10th) business day following the end of the applicable reporting period. For continuing failures that occur in consecutive measurement intervals within a month, the Contractor shall report such failures in the month such failures commence. The Contractor shall meet with DSHS at least monthly, or more frequently if requested by DSHS, to review the Contractor's actual performance against the SLAs SLRs and shall recommend remedial actions to resolve any performance deficiencies. Notwithstanding the foregoing, all reporting on SLAs SLRs shall cover the results of SLA SLR performance during the applicable Measurement Interval, regardless of the Reporting Period, and shall not be construed to limit the Contractor's obligations to comply with all SLAs SLRs as per the applicable Measurement Interval. Any failure by DSHS to analyze and enforce SLAs SLRs shall not be deemed a waiver of such performance standards. In the case where one or more SLAs SLRs are not able to be validated as contemplated by this Section, the parties will negotiate in good faith to establish meaningful SLA(sSLR(s) to replace such SLA(sSLR(s).