MEASUREMENT STRUCTURE. Each CPS shall be measured using a “Blue-Green-Yellow-Red” traffic light mechanism (the “Individual CPS BGYR State”), with “Blue” representing the highest level of performance and “Red” representing the lowest level of performance. Depending on the specific Individual CPS BGYR State, [**]. Also, on a monthly basis, an overall CPS score (the “Overall CPS Score”) will be determined by assigning points to each CPS based on its Individual CPS BGYR State and its Criticality Level (with a higher Overall CPS Score indicative of a lower level of performance by Amdocs). The matrix set forth below describes the methodology for computing the Overall CPS Score:
Appears in 1 contract
Samples: Customer Care and Billing Services Agreement (Amdocs LTD)
MEASUREMENT STRUCTURE. Each CPS shall be measured using a “Blue-Green-Yellow-Red” traffic light mechanism (the “Individual CPS BGYR State”), with “Blue” representing the highest level of performance and “Red” representing the lowest level of performance. Depending on the specific Individual CPS BGYR State, [**]. Also, on a monthly basis, an overall CPS score (the “Overall CPS Score”) will be determined by assigning points to each CPS based on its Individual CPS BGYR State and its Criticality Level (with a higher Overall CPS Score indicative of a lower level of performance by Amdocs). The matrix set forth below describes the methodology for computing the Overall CPS Score:.
1.2.1. Overall CPS Score
Appears in 1 contract
Samples: Customer Care and Billing Services Agreement (Amdocs LTD)
MEASUREMENT STRUCTURE. Each CPS shall be measured using a “Blue-Green-Yellow-Red” traffic light mechanism (the “Individual CPS BGYR State”), with “Blue” representing the highest level of performance and “Red” representing the lowest level of performance. Depending on the specific Individual CPS BGYR State, [**]. Also, on a monthly basis, an overall CPS score (the “Overall CPS Score”) will be determined by assigning points to each CPS based on its Individual CPS BGYR State and its Criticality Level (with a higher Overall CPS Score indicative of a lower level of performance by Amdocs). The matrix set forth below describes the methodology for computing the Overall CPS Score:
2.1.1. Overall CPS Score
Appears in 1 contract
Samples: Customer Care and Billing Services Agreement (Amdocs LTD)
MEASUREMENT STRUCTURE. Each CPS shall be measured using a “Blue-Green-Yellow-Red” traffic light mechanism (the “Individual CPS BGYR State”), with “Blue” representing the highest level of performance and “Red” representing the lowest level of performance. Depending on the specific Individual CPS BGYR State, [**]. Also, on a monthly basis, an overall CPS score (the “Overall CPS Score”) will be determined by assigning points to each CPS based on its Individual CPS BGYR State and its Criticality Level (with a higher Overall CPS Score indicative of a lower level of performance by Amdocs). The matrix set forth below describes the methodology for computing the Overall CPS Score:.
Appears in 1 contract
Samples: Customer Care and Billing Services Agreement (Amdocs LTD)