Medical Advice Line. The MCO must provide member access to medical advice and direction through a centralized 24 hours per day, seven days a week (24/7) toll-free call-in system, available nationwide. The medical advice line must be available every day of the year. The MCO must staff its medical advice line with appropriately trained medical professionals. For the purposes of meeting this requirement, ODM defines "trained medical professionals" as physicians, physician assistants, licensed practical nurses, and registered nurses.
Appears in 5 contracts
Samples: Baseline Provider Agreement, Baseline Provider Agreement, Baseline Provider Agreement
Medical Advice Line. 1. The MCO must provide member access to medical advice and direction through a centralized 24 hours per day, seven days a week (24/7) toll-free call-in system, available nationwide. The medical advice line must be available every day of the year. The MCO must staff its medical advice line with appropriately trained medical professionals. For the purposes of meeting this requirement, ODM defines "trained medical professionals" as physicians, physician assistants, licensed practical nurses, and registered nurses.
Appears in 1 contract
Samples: Baseline Provider Agreement
