Common use of Medium Priority Software Errors Clause in Contracts

Medium Priority Software Errors. i) Medium Priority Software Errors may be reported via telephone, email, or through the My DI Community, and/or the Customer Web Portal (as specified in the table in the Exhibit, attached to this Schedule by reference, for the specific Software license type. ii) DI will acknowledge Medium Priority Software Errors within twenty-four (24) hours of the initial contact.

Appears in 3 contracts

Samples: Agreement for Instrument Manager™ (Subscription) Maintenance and Support Services, Maintenance and Support Services Agreement, Maintenance and Support Services Agreement

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Medium Priority Software Errors. i) Medium Priority Software Errors may be reported via telephone, email, email or through the My DI CommunityMY DI, MY Community and/or the Customer Web Portal (as specified in the table in in the Exhibit, attached to this Schedule by reference, for the specific Software license typetype (e.g. On-Premises or Cloud-Based Solution). ii) DI will acknowledge Medium Priority Software Errors within twenty-four (24) hours of the initial contact.

Appears in 1 contract

Samples: Master Agreement

Medium Priority Software Errors. i) Medium Priority Software Errors may be reported via telephone, email, or through the My DI Community, and/or the Customer Web Portal (as specified in the table in in the Exhibit, attached to this Schedule by reference, for the specific Software license typetype (e.g. On-Premises or Cloud-Based Solution). ii) DI will acknowledge Medium Priority Software Errors within twenty-four (24) hours of the initial contact.

Appears in 1 contract

Samples: General Terms and Conditions

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Medium Priority Software Errors. i) Medium Priority Software Errors may be reported via telephone, email, or through the My MY DI Community, and/or the Customer Web Portal (as specified in the table in in the Exhibit, attached to this Schedule by reference, for the specific Software license type. ii) DI will acknowledge Medium Priority Software Errors within twenty-four (24) hours of the initial contact.

Appears in 1 contract

Samples: Maintenance and Support Services Agreement

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