Member Information Packet. The Contractor shall provide each Member, prior to the first day of the month in which their Enrollment starts, an information packet indicating the Member’s first effective date of Enrollment. The Contractor must ensure the information is provided no later than fourteen (14) calendar days after the Contractor receives notice of the Member’s Enrollment. The Contractor shall utilize at least standard mail, in envelopes marked with the phrase “Return Services Requested” as the medium for providing the Member identification information packet. The Division must receive a copy of this packet on an annual basis for review and approval at least thirty (30) calendar days before implementation, or at any point when changes are made to the packet. The Division will work to review and approve within fifteen (15) calendar days any changes to the packet made between annual reviews. At a minimum, the Member information packet shall include: 1. An introduction letter; 2. A CHIP Member identification card; 3. Information about how to obtain a copy of a Provider directory in compliance with 42 C.F.R. § 438.10(f)(6) at a minimum; 4. The Division approved Section 1557 Long Form Non-Discrimination Notice with the appropriate 15 language Taglines; 5. Information regarding the Member’s disenrollment rights; and
Appears in 2 contracts
Samples: Contract for Administration of the Children’s Health Insurance Program, Contract for Administration of the Children’s Health Insurance Program
Member Information Packet. The Contractor shall provide each Member, prior to the first day of the month in which their Enrollment starts, an information packet indicating the Member’s first effective date of Enrollment. The Contractor must ensure the information is provided no later than fourteen (14) calendar days after the Contractor receives notice of the Member’s Enrollment. The Contractor shall utilize at least standard mail, in envelopes marked with the phrase “Return Services Requested” as the medium for providing the Member identification information packet. The Division must receive a copy of this packet on an annual basis for review and approval at least thirty (30) calendar days before implementation, or at any point when changes are made to the packet. The Division will work to review and approve within fifteen (15) calendar days any changes to the packet made between annual reviews. At a minimum, the Member information packet shall include:
1. An introduction letter;
2. A CHIP Member identification card;
3. Information about how to obtain a copy of a Provider directory in compliance with 42 C.F.R. § 438.10(f)(6) at a minimum;
4. The Division approved Section 1557 Long Form Non-Discrimination Notice with the appropriate 15 language Taglines;
5. Information regarding the Member’s disenrollment rights; and
Appears in 2 contracts
Samples: Contract for Administration of the Children’s Health Insurance Program, Contract for Administration of the Children’s Health Insurance Program
