Common use of Member Website Clause in Contracts

Member Website. The Contractor shall provide and maintain a website for members to access information pertaining to the Hoosier Care Connect program and the Contractor’s services. The website must be in an FSSA-approved format (compliant with Section 508 of the US Rehabilitation Act) to ensure compliance with existing accessibility guidelines. The Contractor shall submit any website content and graphic presentations to the FSSA for review and acceptance prior to posting the information on the website in accordance with the requirements of Section 4.9. The website must be accurate and current, culturally appropriate, written for understanding at a fifth-grade reading level and available in English and Spanish. The Contractor must inform members that information is available upon request in alternative formats and how to obtain alternative formats. To minimize download and wait times, the website must avoid techniques or tools that require significant memory or disk resources or require special intervention on the user side to install plug-ins or additional software. The Contractor must make a version available in a format that is optimized for mobile phone use. The Contractor must date each web page, change the date with each revision and allow users print access to the information. The website must include the information required in the Enrollment Packet as described in Section 4.4. Additionally, at minimum, the following shall be posted on the website: • Information about the cost and quality of health care services, as further described in Section 4.7.8; • A description of the Contractor’s disease management, care management and complex case management programs; • Contractor-distributed literature regarding all health or wellness promotion programs that are offered by the Contractor; • A searchable provider directory identifying each provider’s specialty, service location(s), hours of operation, phone numbers, public transportation access and other demographic information as described in Section 4.4.1, which shall be updated at a minimum every two (2) weeks; • The HIPAA privacy statement; • Links to FSSA’s website for general Medicaid, Hoosier Care Connect information, and referrals to local community-based organizations for assistance; • Non-emergency Medical Transportation access information; • A list and brief description of each of the Contractor’s member outreach and education materials; • The executive summary of Contractor’s Annual Quality Management and Improvement Program Plan Summary Report; • The Contractor’s contact information for member inquiries, grievances and appeals; • The Contractor’s member services phone number, TDD number, hours of operation and after-hours access numbers, including the twenty-four (24) hour nurse call line; • Preventive care and wellness information; • Member rights and responsibilities as outlined in 42 CFR 438.100 and as detailed in Section 4.10; • Member handbook information as outlined in Section 4.4.2; • Information on behavioral health covered services and resources; • A secure portal through which members may complete the health screening described in Section 5.1.1.; and EXHIBIT 1. B. SCOPE OF WORK

Member Website. The Contractor shall provide and maintain a website for members to access information pertaining to the Hoosier Care Connect program and the Contractor’s services. The website must be in an FSSA-approved format (compliant with Section 508 of the US Rehabilitation Act) to ensure compliance with existing accessibility guidelines. The Contractor shall submit any website content and graphic presentations to the FSSA for review and acceptance prior to posting the information on the website in accordance with the requirements of Section 4.9. The website must be accurate and current, culturally appropriate, written for understanding at a fifth-grade reading level and available in English and Spanish. The Contractor must inform members that information is available upon request in alternative formats and how to obtain alternative formats. To minimize download and wait times, the website must avoid techniques or tools that require significant memory or disk resources or require special intervention on the user side to install plug-ins or additional software. The Contractor must make a version available in a format that is optimized for mobile phone use. The Contractor must date each web page, change the date with each revision and allow users print access to the information. The website must include the information required in the Enrollment Packet as described in Section 4.4. Additionally, at minimum, the following shall be posted on the website: • ▪ Information about the cost and quality of health care services, as further described in Section 4.7.8; • ▪ A description of the Contractor’s disease management, care management and complex case management programs; • ▪ Contractor-distributed literature regarding all health or wellness promotion programs that are offered by the Contractor; • ▪ A searchable provider directory identifying each provider’s specialty, service location(s), hours of operation, phone numbers, public transportation access and other demographic information as described in Section 4.4.1, which shall be updated at a minimum every two (2) weeks; • ▪ The HIPAA privacy statement; • ▪ Links to FSSA’s website for general Medicaid, Hoosier Care Connect information, and referrals to local community-based organizations for assistance; • ▪ Non-emergency Medical Transportation access information; • A list and brief description of each of the Contractor’s member outreach and education materials; • The executive summary of Contractor’s Annual Quality Management and Improvement Program Plan Summary Report; • The Contractor’s contact information for member inquiries, grievances and appeals; • The Contractor’s member services phone number, TDD number, hours of operation and after-hours access numbers, including the twenty-four (24) hour nurse call line; • Preventive care and wellness information; • Member rights and responsibilities as outlined in 42 CFR 438.100 and as detailed in Section 4.10; • Member handbook information as outlined in Section 4.4.2; • Information on behavioral health covered services and resources; • A secure portal through which members may complete the health screening described in Section 5.1.1.; and; EXHIBIT 1. B. C SCOPE OF WORK

Member Website. The Contractor shall provide and maintain a website for members to access information pertaining to the Hoosier Care Connect program and the Contractor’s services. The website must be in an FSSA-approved format (compliant with Section 508 of the US Rehabilitation Act) to ensure compliance with existing accessibility guidelines. The Contractor shall submit any website content and graphic presentations to the FSSA for review and acceptance prior to posting the information on the website in accordance with the requirements of Section 4.9. The website must be accurate and current, culturally appropriate, written for understanding at a fifth-grade reading level and available in English and Spanish. The Contractor must inform members that information is available upon request in alternative formats and how to obtain alternative formats. To minimize download and wait times, the website must avoid techniques or tools that require significant memory or disk resources or require special intervention on the user side to install plug-ins or additional software. The Contractor must make a version available in a format that is optimized for mobile phone use. The Contractor must date each web page, change the date with each revision and allow users print access to the information. The website must include the information required in the Enrollment Packet as described in Section 4.4. Additionally, at minimum, the following shall be posted on the website: • Information about the cost and quality of health care services, as further described in Section 4.7.8; • A description of the Contractor’s disease management, care management and complex case management programs; • Contractor-distributed literature regarding all health or wellness promotion programs that are offered by the Contractor; • A searchable provider directory identifying each provider’s specialty, service location(s), hours of operation, phone numbers, public transportation access and and EXHIBIT 1. A. SCOPE OF WORK other demographic information as described in Section 4.4.1, which shall be updated at a minimum every two (2) weeks; • The HIPAA privacy statement; • Links to FSSA’s website for general Medicaid, Hoosier Care Connect information, and referrals to local community-based organizations for assistance; • Non-emergency Medical Transportation access information; • A list and brief description of each of the Contractor’s member outreach and education materials; • The executive summary of Contractor’s Annual Quality Management and Improvement Program Plan Summary Report; • The Contractor’s contact information for member inquiries, grievances and appeals; • The Contractor’s member services phone number, TDD number, hours of operation and after-hours access numbers, including the twenty-four (24) hour nurse call line; • Preventive care and wellness information; • Member rights and responsibilities as outlined in 42 CFR 438.100 and as detailed in Section 4.10; • Member handbook information as outlined in Section 4.4.2; • Information on behavioral health covered services and resources; • A secure portal through which members may complete the health screening described in Section 5.1.1.; and EXHIBIT 1. B. SCOPE OF WORKand • Information about the copayment system and schedule outlined in Section 12.

Member Website. The Contractor shall provide and maintain a website for members to access information pertaining to the Hoosier Care Connect program and the Contractor’s services. The website must be in an FSSA-approved format (compliant with Section 508 of the US Rehabilitation Act) to ensure compliance with existing accessibility guidelines. The Contractor shall submit any website content and graphic presentations to the FSSA for review and acceptance prior to posting the information on the website in accordance with the requirements of Section 4.9. The website must be accurate and current, culturally appropriate, written for understanding at a fifth-fifth grade reading level and available in English and Spanish. The Contractor must inform members that information is available upon request in alternative formats and how to obtain alternative formats. To minimize download and wait times, the website must avoid techniques or tools that require significant memory or disk resources or require special intervention on the user side to install plug-ins or additional software. The Contractor must make a version available in a format that is optimized for mobile phone use. The Contractor must date each web page, change the date with each revision and allow users print access to the information. The website must include the information required in the Enrollment Packet as described in Section 4.4. Additionally, at minimum, the following shall be posted on the website: •  Information about the cost and quality of health care services, as further described in Section 4.7.8; •  A description of the Contractor’s disease management, care management and complex case management programs; •  Contractor-distributed literature regarding all health or wellness promotion programs that are offered by the Contractor; •  A searchable provider directory identifying each provider’s specialty, service location(s), hours of operation, phone numbers, public transportation access and other demographic information as described in Section 4.4.1, which shall be updated at a minimum every two (2) weeks; •  The HIPAA privacy statement; •  Links to FSSA’s website for general Medicaid, or Hoosier Care Connect information, and referrals to local community-based organizations for assistance; • Non-emergency Medical  Transportation access information; •  A list and brief description of each of the Contractor’s member outreach and education materials; •  The executive summary of Contractor’s Annual Quality Management and Improvement Program Plan Summary Report; •  The Contractor’s contact information for member inquiries, grievances and appeals; •  The Contractor’s member services phone number, TDD number, hours of operation and after-hours access numbers, including the twenty-four (24) hour nurse call line; • ; EXHIBIT 1. M SCOPE OF WORK  Preventive care and wellness information; •  Member rights and responsibilities as outlined in 42 CFR 438.100 and as detailed in Section 4.10; •  Member handbook information as outlined in Section 4.4.2; •  Information on behavioral health covered services and resources; •  A secure portal through which members may complete the health screening described in Section 5.1.1.; and EXHIBIT 1. B. SCOPE OF WORKand  Information about the copayment system and schedule outlined in Section 12.

Member Website. The Contractor shall provide and maintain a website for members to access information pertaining to the Hoosier Care Connect program and the Contractor’s services. The website must be in an FSSA-approved format (compliant with Section 508 of the US Rehabilitation Act) to ensure compliance with existing accessibility guidelines. The Contractor shall submit any website content and graphic presentations to the FSSA for review and acceptance prior to posting the information on the website in accordance with the requirements of Section 4.9. The website must be accurate and current, culturally appropriate, written for understanding at a fifth-grade reading level and available in English and Spanish. The Contractor must inform members that information is available upon request in alternative formats and how to obtain alternative formats. To minimize download and wait times, the website must avoid techniques or tools that require significant memory or disk resources or require special intervention on the user side to install plug-ins or additional software. The Contractor must make a version available in a format that is optimized for mobile phone use. The Contractor must date each web page, change the date with each revision and allow users print access to the information. The website must include the information required in the Enrollment Packet as described in Section 4.4. Additionally, at minimum, the following shall be posted on the website: • Information about the cost and quality of health care services, as further described in Section 4.7.8; EXHIBIT 1 SCOPE OF WORK • A description of the Contractor’s disease management, care management and complex case management programs; • Contractor-distributed literature regarding all health or wellness promotion programs that are offered by the Contractor; • A searchable provider directory identifying each provider’s specialty, service location(s), hours of operation, phone numbers, public transportation access and other demographic information as described in Section 4.4.1, which shall be updated at a minimum every two (2) weeks; • The HIPAA privacy statement; • Links to FSSA’s website for general Medicaid, Hoosier Care Connect information, and referrals to local community-based organizations for assistance; • Non-emergency Medical Transportation access information; • A list and brief description of each of the Contractor’s member outreach and education materials; • The executive summary of Contractor’s Annual Quality Management and Improvement Program Plan Summary Report; • The Contractor’s contact information for member inquiries, grievances and appeals; • The Contractor’s member services phone number, TDD number, hours of operation and after-hours access numbers, including the twenty-four (24) hour nurse call line; • Preventive care and wellness information; • Member rights and responsibilities as outlined in 42 CFR 438.100 and as detailed in Section 4.10; • Member handbook information as outlined in Section 4.4.2; • Information on behavioral health covered services and resources; • A secure portal through which members may complete the health screening described in Section 5.1.1.; and EXHIBIT 1. B. SCOPE OF WORKand • Information about the copayment system and schedule outlined in Section 12.

Member Website. The Contractor shall provide and maintain a website for members to access information pertaining to the Hoosier Care Connect program and the Contractor’s services. The website must be in an FSSA-approved format (compliant with Section 508 of the US Rehabilitation Act) to ensure compliance with existing accessibility guidelines. The Contractor shall submit any website content and graphic presentations to the FSSA for review and acceptance prior to posting the information on the website in accordance with the requirements of Section 4.9. The website must be accurate and current, culturally appropriate, written for understanding at a fifth-grade reading level and available in English and Spanish. The Contractor must inform members that information is available upon request in alternative formats and how to obtain alternative formats. To minimize download and wait times, the website must avoid techniques or tools that require significant memory or disk resources or require special intervention on the user side to install plug-ins or additional software. The Contractor must make a version available in a format that is optimized for mobile phone use. The Contractor must date each web page, change the date with each revision and allow users print access to the information. The website must include the information required in the Enrollment Packet as described in Section 4.4. Additionally, at minimum, the following shall be posted on the website: •  Information about the cost and quality of health care services, as further described in Section 4.7.8; • EXHIBIT 1 SCOPE OF WORK  A description of the Contractor’s disease management, care management and complex case management programs; •  Contractor-distributed literature regarding all health or wellness promotion programs that are offered by the Contractor; •  A searchable provider directory identifying each provider’s specialty, service location(s), hours of operation, phone numbers, public transportation access and other demographic information as described in Section 4.4.1, which shall be updated at a minimum every two (2) weeks; •  The HIPAA privacy statement; •  Links to FSSA’s website for general Medicaid, Hoosier Care Connect information, and referrals to local community-based organizations for assistance; •  Non-emergency Medical Transportation access information; •  A list and brief description of each of the Contractor’s member outreach and education materials; •  The executive summary of Contractor’s Annual Quality Management and Improvement Program Plan Summary Report; •  The Contractor’s contact information for member inquiries, grievances and appeals; •  The Contractor’s member services phone number, TDD number, hours of operation and after-hours access numbers, including the twenty-four (24) hour nurse call line; •  Preventive care and wellness information; •  Member rights and responsibilities as outlined in 42 CFR 438.100 and as detailed in Section 4.10; •  Member handbook information as outlined in Section 4.4.2; •  Information on behavioral health covered services and resources; •  A secure portal through which members may complete the health screening described in Section 5.1.1.; and EXHIBIT 1. B. SCOPE OF WORKand  Information about the copayment system and schedule outlined in Section 12.

Member Website. The Contractor shall provide and maintain a website for members to access information pertaining to the Hoosier Care Connect program and the Contractor’s services. The website must be in an FSSA-approved format (compliant with Section 508 of the US Rehabilitation Act) to ensure compliance with existing accessibility guidelines. The Contractor shall submit any website content and graphic presentations to the FSSA for review and acceptance prior to posting the information on the website in accordance with the requirements of Section 4.9. The website must be accurate and current, culturally appropriate, written for understanding at a fifth-grade reading level and available in English and Spanish. The Contractor must inform members that information is available upon request in alternative formats and how to obtain alternative formats. To minimize download and wait times, the website must avoid techniques or tools that require significant memory or disk resources or require special intervention on EXHIBIT 1 SCOPE OF WORK the user side to install plug-ins or additional software. The Contractor must make a version available in a format that is optimized for mobile phone use. The Contractor must date each web page, change the date with each revision and allow users print access to the information. The website must include the information required in the Enrollment Packet as described in Section 4.4. Additionally, at minimum, the following shall be posted on the website: • Information about the cost and quality of health care services, as further described in Section 4.7.8; • A description of the Contractor’s disease management, care management and complex case management programs; • Contractor-distributed literature regarding all health or wellness promotion programs that are offered by the Contractor; • A searchable provider directory identifying each provider’s specialty, service location(s), hours of operation, phone numbers, public transportation access and other demographic information as described in Section 4.4.1, which shall be updated at a minimum every two (2) weeks; • The HIPAA privacy statement; • Links to FSSA’s website for general Medicaid, Hoosier Care Connect information, and referrals to local community-based organizations for assistance; • Non-emergency Medical Transportation access information; • A list and brief description of each of the Contractor’s member outreach and education materials; • The executive summary of Contractor’s Annual Quality Management and Improvement Program Plan Summary Report; • The Contractor’s contact information for member inquiries, grievances and appeals; • The Contractor’s member services phone number, TDD number, hours of operation and after-hours access numbers, including the twenty-four (24) hour nurse call line; • Preventive care and wellness information; • Member rights and responsibilities as outlined in 42 CFR 438.100 and as detailed in Section 4.10; • Member handbook information as outlined in Section 4.4.2; • Information on behavioral health covered services and resources; • A secure portal through which members may complete the health screening described in Section 5.1.1.; and and • Information about the copayment system and schedule outlined in Section 12. EXHIBIT 1. B. 1 SCOPE OF WORK

Member Website. The Contractor shall provide and maintain a website for members to access information pertaining to the Hoosier Care Connect program and the Contractor’s services. The website must be in an FSSA-approved format (compliant with Section 508 of the US Rehabilitation Act) to ensure compliance with existing accessibility guidelines. The Contractor shall submit any website content and graphic presentations to the FSSA for review and acceptance prior to posting the information on the website in accordance with the requirements of Section 4.9. The website must be accurate and current, culturally appropriate, written for understanding at a fifth-fifth grade reading level and available in English and Spanish. The Contractor must inform members that information is available upon request in alternative formats and how to obtain alternative formats. To minimize download and wait times, the website must avoid techniques or tools that require significant memory or disk resources or require special intervention on the user side to install plug-ins or additional software. The Contractor must make a version available in a format that is optimized for mobile phone use. The Contractor must date each web page, change the date with each revision and allow users print access to the information. The website must include the information required in the Enrollment Packet as described in Section 4.4. Additionally, at minimum, the following shall be posted on the website: •  Information about the cost and quality of health care services, as further described in Section 4.7.8; •  A description of the Contractor’s disease management, care management and complex case management programs; •  Contractor-distributed literature regarding all health or wellness promotion programs that are offered by the Contractor; •  A searchable provider directory identifying each provider’s specialty, service location(s), hours of operation, phone numbers, public transportation access and other demographic information as described in Section 4.4.1, which shall be updated at a minimum every two (2) weeks; •  The HIPAA privacy statement; •  Links to FSSA’s website for general Medicaid, or Hoosier Care Connect information, and referrals to local community-based organizations for assistance; • Non-emergency Medical  Transportation access information; • ; EXHIBIT 1. M SCOPE OF WORK  A list and brief description of each of the Contractor’s member outreach and education materials; •  The executive summary of Contractor’s Annual Quality Management and Improvement Program Plan Summary Report; • The Contractor’s contact information for member inquiries, grievances and appeals; • The Contractor’s member services phone number, TDD number, hours of operation and after-hours access numbers, including the twenty-four (24) hour nurse call line; •  Preventive care and wellness information; •  Member rights and responsibilities as outlined in 42 CFR 438.100 and as detailed in Section 4.10; •  Member handbook information as outlined in Section 4.4.2; •  Information on behavioral health covered services and resources; •  A secure portal through which members may complete the health screening described in Section 5.1.1.; and EXHIBIT 1. B. SCOPE OF WORKand  Information about the copayment system and schedule outlined in Section 12.