Method of Calculation for Service Level Credits. (1) If Service Provider fails to meet or exceed the Required Service Level, SLA Violations will occur and the SLA State will be assessed as described in Article
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Method of Calculation for Service Level Credits. (1) If Service Provider fails to meet or exceed the Required Service Level, SLA Violations will occur and the SLA State will be assessed as described in Article
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement
Method of Calculation for Service Level Credits. (1) If Service Provider fails to meet or exceed the Required Service Level, SLA Violations will occur and the SLA State will be assessed as described in Article
Appears in 2 contracts
Samples: Master Services Agreement, Master Services Agreement