Common use of Methods for Referring Customers Clause in Contracts

Methods for Referring Customers. Parties to this MOU shall develop jointly and mutually implement processes acceptable to all for common intake and referral. Such processes will be highlighted in one stop policy and procedures. Parties agree to cross-train staff on the services of each participating AJCC Partner programs and the spectrum of related services available through respective agencies. All parties to this agreement shall adopt a mutually acceptable referral process and form(s). They shall commit to evaluate this process and modify it to changing requirements for day-to-day needs for improvement. Partners agree that components of the process will include:  Ensuring that intake and referral processes are customer-centered and provided by staff trained in customer service.  Ensuring that general information regarding AJCC programs, services, activities and resources shall be made available to all customers as appropriate.  Descriptions of how customer referrals are made electronically, through traditional correspondence, verbally or through other means determined in cooperation with partners and operators.  Descriptions of how each AJCC partner will provide a direct link or access to other AJCC partner staff that can provide meaningful information or service, through the use of co-location, cross training of AJCC staff, or real-time technology (two way communication and interaction with AJCC partners that results in services needed by the customer).