Common use of Minimum Required Telephone or Live Video Messaging Contacts Clause in Contracts

Minimum Required Telephone or Live Video Messaging Contacts. For any month in which there is not an in-person meeting with the member, IDT staff is required to make telephonic or live video contact with the member, the member’s legal decision maker, or an appropriate person associated with the member (for example, a provider, friend, neighbor, or family member) who has been authorized by the member or the member’s legal decision maker to speak with IDT staff. IDT staff shall document that each telephone or live video contact covered all aspects of service monitoring as required under section V.E.4., including assuring the member is receiving the services and supports authorized, arranged for and coordinated by the IDT staff and the services and supports identified in the MCP as being provided by natural and community supports are being provided, and that the quality of the services and supports received is adequate and still necessary to continue to meet the needs and preferences of the member and support the member’s outcomes identified in the MCP. For live video messaging to be used it must occur in real time and be interactive. The MCO may not record the live video conference with the member without prior consent from the member; if consent is given orally, the MCO shall follow-up with the member or the member’s legal decision maker to confirm the consent in writing. The plan for member’s contacts should be discussed with the member, follow MCO policy and be documented in the member’s record.

Minimum Required Telephone or Live Video Messaging Contacts. For any month in which there is not an in-in person meeting with the member, IDT staff is required to make telephonic or live video contact with the member, the member’s legal decision maker, or an appropriate person associated with the member (for example, a provider, friend, neighbor, or family member) who has been authorized by the member or the member’s legal decision maker to speak with IDT staff. IDT staff shall document that each telephone or live video contact covered all aspects of service monitoring as required under section V.E.4., including assuring the member is receiving the services and supports authorized, arranged for and coordinated by the IDT staff and the services and supports identified in the MCP as being provided by natural and community supports are being provided, and that the quality of the services and supports received is adequate and still necessary to continue to meet the needs and preferences of the member and support the member’s outcomes identified in the MCP. For live video messaging to be used it must occur in real time and be interactive. The MCO PO may not record the live video conference with the member without prior consent from the member; if consent is given orally, the MCO PO shall follow-up with the member or the member’s legal decision maker to confirm the consent in writing. The plan for member’s contacts should be discussed with the member, follow MCO PO policy and be documented in the member’s record.record.‌

Minimum Required Telephone or Live Video Messaging Contacts. For any month in which there is not an in-person meeting with the member, IDT staff is required to make telephonic or live video contact with the member, the member’s legal decision maker, or an appropriate person associated with the member (for example, a provider, friend, neighbor, or family member) who has been authorized by the member or the member’s legal decision maker to speak with IDT staff. IDT staff shall document that each telephone or live video contact covered all aspects of service monitoring as required under section V.E.4., including assuring the member is receiving the services and supports authorized, arranged for and coordinated by the IDT staff and the services and supports identified in the MCP as being provided by natural and community supports are being provided, and that the quality of the services and supports received is adequate and still necessary to continue to meet the needs and preferences of the member and support the member’s outcomes identified in the MCP. For live video messaging to be used it must occur in real time and be interactive. The MCO PO may not record the live video conference with the member without prior consent from the member; if consent is given orally, the MCO PO shall follow-up with the member or the member’s legal decision maker to confirm the consent in writing. The plan for member’s contacts should be discussed with the member, follow MCO PO policy and be documented in the member’s record.

Minimum Required Telephone or Live Video Messaging Contacts. For any month in which there is not an in-in person meeting with the member, IDT staff is required to make telephonic or live video contact with the member, the member’s legal decision maker, or an appropriate person associated with the member (for example, a provider, friend, neighbor, or family member) who has been authorized by the member or the member’s legal decision maker to speak with IDT staff. IDT staff shall document that each telephone or live video contact covered all aspects of service monitoring as required under section V.E.4., including assuring the member is receiving the services and supports authorized, arranged for and coordinated by the IDT staff and the services and supports identified in the MCP as being provided by natural and community supports are being provided, and that the quality of the services and supports received is adequate and still necessary to continue to meet the needs and preferences of the member and support the member’s outcomes identified in the MCP. For live video messaging to be used it must occur in real time and be interactive. The MCO may not record the live video conference with the member without prior consent from the member; if consent is given orally, the MCO shall follow-up with the member or the member’s legal decision maker to confirm the consent in writing. The plan for member’s contacts should be discussed with the member, follow MCO policy and be documented in the member’s record.

Minimum Required Telephone or Live Video Messaging Contacts. For any month in which there is not an ina face-person to-face meeting with the member, IDT staff is required to make telephonic or live video contact with the member, the member’s legal decision maker, or an appropriate person associated with the member (for example, a provider, friend, neighbor, or family member) who has been authorized by the member or the member’s legal decision maker to speak with IDT staff. IDT staff shall document that each telephone or live video contact covered all aspects of service monitoring as required under section V.E.4., including assuring the member is receiving the services and supports authorized, arranged for and coordinated by the IDT staff and the services and supports identified in the MCP as being provided by natural and community supports are being provided, and that the quality of the services and supports received is adequate and still necessary to continue to meet the needs and preferences of the member and support the member’s outcomes identified in the MCP. For live video messaging to be used it must occur in real time and be interactive. The MCO may not record the live video conference with the member without prior consent from the member; if consent is given orally, the MCO shall follow-up with the member or the member’s legal decision maker to confirm the consent in writing. The plan for member’s contacts should be discussed with the member, follow MCO policy and be documented in the member’s record.

Minimum Required Telephone or Live Video Messaging Contacts. For any month in which there is not an ina face-person to-face meeting with the member, IDT staff is required to make telephonic or live video contact with the member, the member’s legal decision maker, or an appropriate person associated with the member (for example, a provider, friend, neighbor, or family member) who has been authorized by the member or the member’s legal decision maker to speak with IDT staff. IDT staff shall document that each telephone or live video contact covered all aspects of service monitoring as required under section V.E.4., including assuring the member is receiving the services and supports authorized, arranged for and coordinated by the IDT staff and the services and supports identified in the MCP as being provided by natural and community supports are being provided, and that the quality of the services and supports received is adequate and still necessary to continue to meet the needs and preferences of the member and support the member’s outcomes identified in the MCP. For live video messaging to be used it must occur in real time and be interactive. The MCO PO may not record the live video conference with the member without prior consent from the member; if consent is given orally, the MCO PO shall follow-up with the member or the member’s legal decision maker to confirm the consent in writing. The plan for member’s contacts should be discussed with the member, follow MCO PO policy and be documented in the member’s record.record.‌

Minimum Required Telephone or Live Video Messaging Contacts. For any month in which there is not an in-in person meeting with the member, IDT staff is required to make telephonic or live video contact with the member, the member’s legal decision maker, or an appropriate person associated with the member (for example, a provider, friend, neighbor, or family member) who has been authorized by the member or the member’s legal decision maker to speak with IDT staff. IDT staff shall document that each telephone or live video contact covered all aspects of service monitoring as required under section V.E.4., including assuring the member is receiving the services and supports authorized, arranged for and coordinated by the IDT staff and the services and supports identified in the MCP as being provided by natural and community supports are being provided, and that the quality of the services and supports received is adequate and still necessary to continue to meet the needs and preferences of the member and support the member’s outcomes identified in the MCP. For live video messaging to be used it must occur in real time and be interactive. The MCO PO may not record the live video conference with the member without prior consent from the member; if consent is given orally, the MCO PO shall follow-up with the member or the member’s legal decision maker to confirm the consent in writing. The plan for member’s contacts should be discussed with the member, follow MCO PO policy and be documented in the member’s record.. …

Minimum Required Telephone or Live Video Messaging Contacts. For any month in which there is not an in-in person meeting with the member, IDT staff is required to make telephonic or live video contact with the member, the member’s legal decision maker, or an appropriate person associated with the member (for example, a provider, friend, neighbor, or family member) who has been authorized by the member or the member’s legal decision maker to speak with IDT staff. IDT staff shall document that each telephone or live video contact covered all aspects of service monitoring as required under section V.E.4., including assuring the member is receiving the services and supports authorized, arranged for and coordinated by the IDT staff and the services and supports identified in the MCP as being provided by natural and community supports are being provided, and that the quality of the services and supports received is adequate and still necessary to continue to meet the needs and preferences of the member and support the member’s outcomes identified in the MCP. For live video messaging to be used it must occur in real time and be interactive. The MCO may not record the live video conference with the member without prior consent from the member; if consent is given orally, the MCO shall follow-up with the member or the member’s legal decision maker to confirm the consent in writing. The plan for member’s contacts should be discussed with the member, follow MCO policy and be documented in the member’s record.record.‌